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Added 5 mins ago
DO
FOI & Records Management Analyst
District of North Vancouver
Vancouver, BC
- Full-time
This is an exciting time to join us as we transform digital service delivery, reimagine the customer experience, and advance bold climate action initiatives. Known for our flexible,…
Added 5 mins ago
M
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- Full-time
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Added 5 mins ago
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Vancouver, BC
- Full-time
The person will lead Microsoft SQL Server database administration, production support, operational governance and database service delivery. The role requires hands-on SQL DBA expertise,…
Added 5 mins ago
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Manager - Violence Prevention, Intervention & Response Program
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Halifax, NS
- Full-time
…practice for regulated and unregulated care providers in health service settings across NSH and IWK and other sectors of the…
Added 21 mins ago
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Added 21 mins ago
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Added 21 mins ago
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Tenant Support Worker
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Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
Added 21 mins ago
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Tenant Support Worker
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Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
Added 21 mins ago
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Trust Accounting, Payroll and Benefits Coordinator
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North & Company LLP is a full-service law firm that provides legal services to clients throughout Southern Alberta in a variety of practice areas. We have a strong connection to each and…
Added 21 mins ago
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Home Support Scheduler
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Added 21 mins ago
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Tenant Support Worker
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- Internship
Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
Added 21 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Duncan, BC
- Internship
Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
Added 21 mins ago
LH
Program Resource Worker
Lookout Housing and Health
Vancouver, BC
- Full-time
…disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the support of the…
Added 21 mins ago
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Tenant Services Administrator
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Mississauga, ON
- Full-time
…providing responses where necessary Foster a strong customer service culture amongst all team membersPromote usage of tenant-facing technology Ensure accuracy and completeness of tenant…
Added 21 mins ago
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Coordinator
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…The Coordinator assists with personnel management, program administration, budgeting, financial reporting, and regulatory compliance, while maintaining effective communication with internal…
Added 21 mins ago
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Tenant Support Worker
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Surrey, BC
- Internship
Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
Added 21 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Surrey, BC
- Internship
Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
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Shelter Resource Worker
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- Full-time
…including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of…
Added 21 mins ago
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Shelter Resource Worker
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- Full-time
…including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of…
Added 21 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Surrey, BC
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…including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of…
Added 21 mins ago
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Representative, Internal/External Talent Acquisition
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Identifying opportunities to improve processes and recommending more efficient approaches to human resources administration
Added 21 mins ago
BS
Junior Account Manager – Events Industry | Full Training Provided
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You may already have experience in administration, reception, customer service or office support. Previous account management experience isn't essential, as full training and ongoing…
Added 36 mins ago
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Senior Specialist, Technical-1
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- Full-time
Added 51 mins ago
AA
Responsable senior de projets numériques et IA / Senior Digital & AI Project Leader
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- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, service de navette gratuite entre Montréal et Mirabel et application de covoiturage.
Added 51 mins ago
HH
Vascular Surgeon
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Fredericton, NB
- Full-time
Remuneration for this opportunity is billed Fee-For-Service, which is a direct compensation between the physician and Medicare New Brunswick.

Arrow Transportation Systems Inc.

Technical Support Specialist

Suite 1300-999 West Hastings St., Vancouver, BC, V6C 2W2, Canada

Compensation: $65,000 -$78,000 · Full-time

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Job details

Pay: Compensation: $65,000 -$78,000
Job type: Full-time
Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

We Offer

Location: Vancouver, BC (Hybrid)
Job Status: Full Time Permanent
Compensation: $65,000 -$78,000
Pension: Pension matching program of 4%
Benefits: Employer-paid benefits package, including dental, prescription drugs, paramedical services, life insurance, short- and long-term disability coverage, and more
The stability of a 100+ year old company and the spirit of an innovative and entrepreneurial organization

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Overview

In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the U.S.

We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported technically so they can successfully accomplish their assigned work tasks. This role includes troubleshooting user technical issues, including hardware, software and systems based issues. Incident and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level.For more information please visit www.arrowcareers.ca

Responsibilities

Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Field incoming incident and service requests from end users via email, web form, and telephone, in a professional and courteous manner.
Document all pertinent end user identification information and nature of issue.
Comply with all rules and regulations, protocols and established metrics
Build rapport and elicit issue details from users.
Prioritize and escalate issues, when required, to the appropriately experienced technician.
Responding to all issues ensuring that SLA’s are met and targets maintained.
Perform hands-on resolution at the desktop-level, including installing and upgrading software, implementing and maintaining of file backups.
Develop help documents and knowledge base articles for end users.
Work with third-party vendors in issue resolution.
Travel to user locations, as needed, delivering and fixing hardware, and providing support to the Systems Administrator.
Assist IT Service Management Coordinator with service management related duties
Other duties as assigned by manager.

You Possess

Degree or Diploma in Computing Science, or equivalent education/experience
Excellent and clear communication skills, both verbal and written
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills in a diverse working environment
Strong work ethic, time management, and job prioritization skills
Strong safety mindset, especially when visiting other branch office locations
Strong concern for the accuracy and quality of work
Internal and external customer service skills
Problem Solving ability
Strong work ethic and positive team attitude
Needs to be responsible, accountable and dependable
Embody Arrow's values: Safety, Responsibility, Integrity, Quality, Teamwork and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.

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More about this job

Responsibilities

The Technical Support Specialist is responsible for troubleshooting hardware, software, and system issues to ensure users can effectively complete their tasks. This role involves managing incident requests, performing desktop-level support, and maintaining documentation to prevent future technical problems.

Requirements

Candidates must possess a degree or diploma in Computing Science or equivalent experience. Strong communication, interpersonal, and problem-solving skills are required to provide effective support in a diverse environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Incident management
Service request tracking
Communication skills
Interpersonal skills
Time management
Problem solving
Customer service
Knowledge base documentation
Desktop support
File backups
Vendor management

Benefits

Pension matching program
Dental insurance
Prescription drug coverage
Paramedical services
Life insurance
Short-term disability coverage
Long-term disability coverage

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Desktop Support
Incident Management
SLA
IT Service Management
Troubleshooting
Backup
Logistics
Freight Management
Computing Science
Customer Service
Help Desk
Systems Administration

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