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Added 22 mins ago
TL
PREVENTIVE MAINTENANCE TECHNICIAN (I)
Troy Life & Fire Safety Ltd.
Langley (District), BC · Langley, BC
- Full-time
…Our team is currently looking for a Preventive Maintenance Technician (I) to join their Langley, British Columbia team. In this role, the successful candidate will be accountable for…
Added 22 mins ago
B
Junior Fire Alarm Technician
BGIS
Toronto, ON
- Full-time
The Fire, Life Safety Technician develops foundational fire protection and fire alarm skills through structured field assignments. The Fire Extinguisher Technician supports and completes…
Added 22 mins ago
B
Electrical Journeyperson CCQ
BGIS
Montreal, QC
- Full-time
Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
Added 22 mins ago
GI
Field Service Technician
Grimco, Inc.
AB · Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
The Field Service Technician at Grimco plays a critical role in supporting customers through equipment installation, maintenance, and troubleshooting. This role goes beyond technical
Added 23 mins ago
Network Technician
KSR
Chatham-Kent, ON · Ridgetown, ON
Monitor network performance and availability, respond to outages and service disruptions, and escalate complex network-related incidents as required.
Added 52 mins ago
S
Industrial Maintenance Technician (Electromechanic) - Weekend Shift
Safran
Mirabel, QC
- Full-time
Added 52 mins ago
TG
Machine Group Specialist - Controls
Toyoda Gosei Americas
Palmerston, ON
- Full-time
Benefits start from Day 1 – 90% Medical, 80% Dental, Variety of Paramedical Coverage ($500/service)
Added 52 mins ago
CM
Pharmacy Assistant
CancerCare Manitoba
Winnipeg, MB
- Full-time
Completion of a recognized Pharmacy Technician course
Added 52 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 53 mins ago
LD
Service Technician
London Drugs Limited
Vancouver, BC
- $18.25 to $21.58 CAD / hour
- Other
Current and applicable Apple Certification (ACMT, ACiT), familiarity with Apple Service Metrics (PSP, CSAT, ACSE) and proven user experience in MacOs Operating Systems
Added 1 hour ago
AT
Technical Support Specialist
Arrow Transportation Systems Inc.
Vancouver, BC
- Full-time
…and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level.For more information please visit…
Added 1 hour ago
AS
Facilities Maintenance - Future Opportunity
ATCO Structures
Cookstown, ON
- Full-time
ATCO Structures & Logistics is looking to hire a Maintenance Technician to join our team for a future opportunity at a remote camp in Ontario. The Maintenance Technician is responsible for…
Added 1 hour ago
S
Journeyed Trade, Vehicles & Equipment Mechanic
SaskPower
North Battleford, SK
- Full-time
Inspect, service and operate specialized equipment and tools
Added 1 hour ago
RS
Diesel Technician Trainee
Ryder System, Inc.
Cambridge, ON
- Full-time
The Technician Trainee (TT) role is a developmental position intended to familiarize a new employee with the Technician role while working as a Service Employee and is enrolled in Ryder's…
Added 1 hour ago
EC
CAD Technician/Project Coordinator
EnGlobe Corp.
Kitchener, ON · London, ON
- Full-time
…we say back home, dieureudieuff Englobe. - Materials testing…
Added 1 hour ago
HR
General Maintenance Technician (Full Time)
Hyatt Regency
Calgary, AB
- $22 CAD / hour
- Full-time
WE ARE LOOKING FOR A Full-time general maintenance Technician
Added 1 hour ago
U
Technicien(ne) en entretien d'établissement
U-Haul
Montreal, QC · Lachine, Quebec
- Full-time
Les conducteurs U-Haul qui conduisent des véhicules de service et/ou des camions de location avec un poids nominal brut du véhicule de 4 500 kg ou plus – ou une combinaison de véhicules…
Added 1 hour ago
SR
Power & HVAC Road Technician 2
Sunbelt Rentals, Inc.
Edmonton, AB
- Full-time
The Pump and Power Road Technician 2 troubleshoots and diagnoses complex mechanical and electrical equipment problems, performs advanced/complex repair on all types of equipment and scopes…
Added 1 hour ago
Customer Service Technician
FortisBC
Sparwood, BC
Are you a skilled technician with a passion for public safety and customer service? Join our team as a Customer Service Technician, where you'll play a vital role in ensuring the safe and…
Added 1 hour ago
TO
IT Support Technician - Competition # 26/029
Town of Peace River
Peace River, AB
- Internship
The Town of Peace River is looking for an IT Support Technician who enjoys solving problems, helping people and keeping technology running smoothly. If you're technically savvy, organized,…
Added 1 hour ago
A-
Accounting Technician (6-months)
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
We’re looking for a detail-oriented and motivated Accounting Technician to join our Finance team. In this role, you’ll keep our financial records accurate and complete, while providing…
Added 1 hour ago
NC
Veterinary Assistant/Client Service Rep
NVA Canada
Fredericton, NB
- Full-time
Prepare meals and feed animals as directed by the veterinarian or technician.
Added 1 hour ago
C
Work Equipment Maintainer
CPKC
Saskatoon, SK
- Full-time
Are you a skilled Heavy Duty Mechanic or Maintenance Technician looking to take your career to the next level? As a valued member of the CPKC Work Equipment team, you’ll have the…
Added 2 hours ago
CH
Maintenance Technician
CBRE HV
Toronto, ON
- Full-time
As a CBRE Maintenance Technician, you will be responsible for maintaining small to medium-sized buildings.
Added 2 hours ago
FT
Automotive Technician, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Fountain Tire Roper Road (5810 50 St NW) is looking for a skilled Automotive Service Technician to join our team!

Arrow Transportation Systems Inc.

Technical Support Specialist

Suite 1300-999 West Hastings St., Vancouver, BC, V6C 2W2, Canada

Compensation: $65,000 -$78,000 · Full-time

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Job details

Pay: Compensation: $65,000 -$78,000
Job type: Full-time
Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

We Offer

Location: Vancouver, BC (Hybrid)
Job Status: Full Time Permanent
Compensation: $65,000 -$78,000
Pension: Pension matching program of 4%
Benefits: Employer-paid benefits package, including dental, prescription drugs, paramedical services, life insurance, short- and long-term disability coverage, and more
The stability of a 100+ year old company and the spirit of an innovative and entrepreneurial organization

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Overview

In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the U.S.

We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported technically so they can successfully accomplish their assigned work tasks. This role includes troubleshooting user technical issues, including hardware, software and systems based issues. Incident and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level.For more information please visit www.arrowcareers.ca

Responsibilities

Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Field incoming incident and service requests from end users via email, web form, and telephone, in a professional and courteous manner.
Document all pertinent end user identification information and nature of issue.
Comply with all rules and regulations, protocols and established metrics
Build rapport and elicit issue details from users.
Prioritize and escalate issues, when required, to the appropriately experienced technician.
Responding to all issues ensuring that SLA’s are met and targets maintained.
Perform hands-on resolution at the desktop-level, including installing and upgrading software, implementing and maintaining of file backups.
Develop help documents and knowledge base articles for end users.
Work with third-party vendors in issue resolution.
Travel to user locations, as needed, delivering and fixing hardware, and providing support to the Systems Administrator.
Assist IT Service Management Coordinator with service management related duties
Other duties as assigned by manager.

You Possess

Degree or Diploma in Computing Science, or equivalent education/experience
Excellent and clear communication skills, both verbal and written
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills in a diverse working environment
Strong work ethic, time management, and job prioritization skills
Strong safety mindset, especially when visiting other branch office locations
Strong concern for the accuracy and quality of work
Internal and external customer service skills
Problem Solving ability
Strong work ethic and positive team attitude
Needs to be responsible, accountable and dependable
Embody Arrow's values: Safety, Responsibility, Integrity, Quality, Teamwork and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.

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More about this job

Responsibilities

The Technical Support Specialist is responsible for troubleshooting hardware, software, and system issues to ensure users can effectively complete their tasks. This role involves managing incident requests, performing desktop-level support, and maintaining documentation to prevent future technical problems.

Requirements

Candidates must possess a degree or diploma in Computing Science or equivalent experience. Strong communication, interpersonal, and problem-solving skills are required to provide effective support in a diverse environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Incident management
Service request tracking
Communication skills
Interpersonal skills
Time management
Problem solving
Customer service
Knowledge base documentation
Desktop support
File backups
Vendor management

Benefits

Pension matching program
Dental insurance
Prescription drug coverage
Paramedical services
Life insurance
Short-term disability coverage
Long-term disability coverage

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Desktop Support
Incident Management
SLA
IT Service Management
Troubleshooting
Backup
Logistics
Freight Management
Computing Science
Customer Service
Help Desk
Systems Administration

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