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Added 22 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 53 mins ago
DG
Traffic Control Supervisor
Dawson Group
Chase, BC
- Full-time
…ideal candidate will work effectively with customers, both internal and external, to provide a valued service in Road Maintenance. This position is based in Shuswap Road, BC and will…
Added 1 hour ago
BB
Service Coordinator
Bosch Building Technologies North America
Vancouver, BC
- Full-time
Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and…
Added 1 hour ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
…we are happy, successful and inspire each other. Our Field Service Technician's are available for 24/7 delivery, removal, and service support for products in service centers and customer…
Added 2 hours ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 3 hours ago
E
Technicien(ne) de service sur le terrain - Équipements industriels / Field Service Technician
Elopak
Boisbriand, QC
- Full-time
Reporting to the Technical Manager, the Field Service Technician serves as the primary technical point of contact for our customers. In this role, you will support customers within your…
Added 3 hours ago
LP
Power Engineer/HVAC Technician Journeyperson I
Lethbridge Polytechnic
Lethbridge, AB
- Full-time
Job Title Power Engineer/HVAC Technician Journeyperson I Appointment Type Full Time Continuing Position Dates Full-Time Continuing Hours per week/FTE 40 About the Position
Added 4 hours ago
EV
Veterinary Receptionist
Ethos Veterinary Health
Toronto, ON
- $20 to $22 CAD / hour
- Full-time
…and emergency teams while providing responsive, compassionate service to clients and referring veterinary…
Added 5 hours ago
B
Facility Mechanic
BGIS
North Bay, ON
- Full-time
Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
Added 5 hours ago
D
Occupational Testing Collector
Dynacare
Dartmouth, NS
- Full-time
You will help foster a positive team culture, maintain service excellence, and contribute to safer workplaces through trusted customer service and operational integrity.
Added 5 hours ago
B
Electrical Journeyperson CCQ
BGIS
Montreal, QC
- Full-time
…established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire…
Added 6 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 6 hours ago
AT
Technical Support Specialist
Arrow Transportation Systems Inc.
Vancouver, BC
- Full-time
Internal and external customer service skills
Added 6 hours ago
RS
Diesel Technician Trainee
Ryder System, Inc.
Cambridge, ON
- Full-time
The Technician Trainee (TT) role is a developmental position intended to familiarize a new employee with the Technician role while working as a Service Employee and is enrolled in Ryder's…
Added 6 hours ago
EC
CAD Technician/Project Coordinator
EnGlobe Corp.
Kitchener, ON · London, ON
- Full-time
Liaising with drillers, subcontractors, utility locate providers, clients, and internal project teams to coordinate field investigation schedules and site access requirements.
Added 7 hours ago
Customer Service Technician
FortisBC
Sparwood, BC
Are you a skilled technician with a passion for public safety and customer service? Join our team as a Customer Service Technician, where you'll play a vital role in ensuring the safe and…
Added 7 hours ago
A-
Accounting Technician (6-months)
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
We’re looking for a detail-oriented and motivated Accounting Technician to join our Finance team. In this role, you’ll keep our financial records accurate and complete, while providing…
Added 7 hours ago
C
Work Equipment Maintainer
CPKC
Saskatoon, SK
- Full-time
Are you a skilled Heavy Duty Mechanic or Maintenance Technician looking to take your career to the next level? As a valued member of the CPKC Work Equipment team, you’ll have the…
Added 7 hours ago
VG
Service Coordinator
Veralto Global
London, ON
- Full-time
Reporting to the Regional Field Service Manager, the Service Coordinator is responsible for providing technical support via phone or email to internal OpCo functions (engineers,…
Added 7 hours ago
Technician Accounts Receivable (18-Month Temporary Contract)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
The Accounts Receivable Technician is responsible for answering customers inquiries about the billing, post and reconcile cash receipts, collecting unpaid accounts and providing excellent…
Added 7 hours ago
Technician, Accounts Payable (18-Month Temporary Contract)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Technician Accounts Payable is responsible for keeping the system running smoothly by managing cash flow and paying vendors and suppliers in an accurate, efficient, timely manner and…
Added 7 hours ago
WS
Lab Technician II - Grills
Wolf Steel Ltd
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
Added 8 hours ago
A-
Accounting Technician
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
We’re looking for a detail-oriented and motivated Accounting Technician to join our Finance team. In this role, you’ll keep our financial records accurate and complete, while providing…
Added 8 hours ago
B
Facility Mechanic
BGIS
North Bay, ON
- Full-time
Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
Added 8 hours ago
PT
Service Coordinator
Paladin Technologies
Vancouver, BC
- Full-time
Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and…

Arrow Transportation Systems Inc.

Technical Support Specialist

Suite 1300-999 West Hastings St., Vancouver, BC, V6C 2W2, Canada

Compensation: $65,000 -$78,000 · Full-time

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Job details

Pay: Compensation: $65,000 -$78,000
Job type: Full-time
Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

We Offer

Location: Vancouver, BC (Hybrid)
Job Status: Full Time Permanent
Compensation: $65,000 -$78,000
Pension: Pension matching program of 4%
Benefits: Employer-paid benefits package, including dental, prescription drugs, paramedical services, life insurance, short- and long-term disability coverage, and more
The stability of a 100+ year old company and the spirit of an innovative and entrepreneurial organization

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Overview

In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the U.S.

We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported technically so they can successfully accomplish their assigned work tasks. This role includes troubleshooting user technical issues, including hardware, software and systems based issues. Incident and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level.For more information please visit www.arrowcareers.ca

Responsibilities

Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Field incoming incident and service requests from end users via email, web form, and telephone, in a professional and courteous manner.
Document all pertinent end user identification information and nature of issue.
Comply with all rules and regulations, protocols and established metrics
Build rapport and elicit issue details from users.
Prioritize and escalate issues, when required, to the appropriately experienced technician.
Responding to all issues ensuring that SLA’s are met and targets maintained.
Perform hands-on resolution at the desktop-level, including installing and upgrading software, implementing and maintaining of file backups.
Develop help documents and knowledge base articles for end users.
Work with third-party vendors in issue resolution.
Travel to user locations, as needed, delivering and fixing hardware, and providing support to the Systems Administrator.
Assist IT Service Management Coordinator with service management related duties
Other duties as assigned by manager.

You Possess

Degree or Diploma in Computing Science, or equivalent education/experience
Excellent and clear communication skills, both verbal and written
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills in a diverse working environment
Strong work ethic, time management, and job prioritization skills
Strong safety mindset, especially when visiting other branch office locations
Strong concern for the accuracy and quality of work
Internal and external customer service skills
Problem Solving ability
Strong work ethic and positive team attitude
Needs to be responsible, accountable and dependable
Embody Arrow's values: Safety, Responsibility, Integrity, Quality, Teamwork and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.

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More about this job

Responsibilities

The Technical Support Specialist is responsible for troubleshooting hardware, software, and system issues to ensure users can effectively complete their tasks. This role involves managing incident requests, performing desktop-level support, and maintaining documentation to prevent future technical problems.

Requirements

Candidates must possess a degree or diploma in Computing Science or equivalent experience. Strong communication, interpersonal, and problem-solving skills are required to provide effective support in a diverse environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Incident management
Service request tracking
Communication skills
Interpersonal skills
Time management
Problem solving
Customer service
Knowledge base documentation
Desktop support
File backups
Vendor management

Benefits

Pension matching program
Dental insurance
Prescription drug coverage
Paramedical services
Life insurance
Short-term disability coverage
Long-term disability coverage

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Desktop Support
Incident Management
SLA
IT Service Management
Troubleshooting
Backup
Logistics
Freight Management
Computing Science
Customer Service
Help Desk
Systems Administration

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