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Added 4 mins ago
NA
Heavy Equipment Operator (Haul Truck) (Fort Hills)
North American Construction Group Inc.
Fort McMurray, AB
- Up to $49.67 CAD / hour
- Temporary
NACG are seeking Haul Truck Operators to join our remote mining site team in the Fort McMurray area.
Added 19 mins ago
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HR Advisor Specialized in Labor Relations - Temporary
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 19 mins ago
LH
Physiotherapist
Lifemark Health Group
Pembroke, ON
- $40 to $55 CAD / hour
- Full-time
Step 2: Meet the Team: Next, you’ll connect with a Clinic or Regional Director in a video or in-person interview. It’s a great chance to explore our clinic vibe, the clients we serve, and…
Added 19 mins ago
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Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
Strong team leader and member, able to work effectively in chairing or serving on multi-disciplinary committees while influencing the performance of others.
Added 19 mins ago
LV
MANAGER-EN
La Vie En Rose
Peterborough, ON
- Full-time
You are a natural leader who knows how to motivate a team;
Added 19 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 19 mins ago
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Senior Financial Analyst
BGIS
Markham, ON
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 19 mins ago
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Sr. Specialist, Custom Client Analytics
Flywheel
Toronto, ON
- Full-time
We are seeking a Sr. Specialist to support and contribute to our Custom Client Analytics (CCA) solutions team. Reporting to the Director of the CCA consulting practice within Flywheel’s…
Added 19 mins ago
NC
Principal Transportation Planner (Market and Office Leader)
Nelson\Nygaard Consulting Associates
Vancouver, BC
- $180,000 to $250,000 CAD / year
- Full-time
As the Vancouver Office/Market Leader and Principal, you will be responsible for the financial and operational performance of the office as well as overall morale, staff development, and…
Added 19 mins ago
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Electrical Journeyperson CCQ
BGIS
Montreal, QC
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 19 mins ago
MA
Defined Benefit - Pension Administrator
Marsh Agency
Toronto, ON
- Full-time
Mercer is seeking Defined Benefit Pension Administrator to join our team in Toronto.
Added 19 mins ago
OB
Branch Manager, Kelowna
Odlum Brown Limited
Kelowna, BC
- Full-time
…full-service investment firm for over 100 years. Wholly owned by its team members, the firm continues its tradition of leadership in the financial community as one of BC’s most respected…
Added 19 mins ago
MA
H&B Consultant
Marsh Agency
Montreal, QC
- Full-time
Marsh Canada’s Health & Benefits Center of Excellence (COE) is seeking a Health & Benefits COE Associate to join our onshore team.
Added 19 mins ago
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Carpenter Journeyperson - Sherwood Care
Jardeg
AB · Edmonton, AB
- Temporary
Jardeg is currently recruiting for a Carpenter Journeyperson to join the Sherwood Care project team in Sherwood Park, AB!
Added 19 mins ago
Network Technician
KSR
Chatham-Kent, ON · Ridgetown, ON
Founded in 1948, KSR is an industry leader in designing, engineering, and manufacturing driver interface systems of the future for Tier 1 OEMs.
Added 19 mins ago
FH
Clinical Nurse Specialist (CNS) - Pediatric Population
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
…patients/residents/clients/families and functions as a clinical leader in a particular specialty area within a designated health service area, regional network and/or designated clinical…
Added 19 mins ago
Agentic Evaluation & Testing Specialist, Kitchener, ON
Siemens
Kitchener, ON
…engineers. This means that you will be working with the whole team on the challenge of validating the system…
Added 19 mins ago
SI
DUTY MANAGER, GSE Mechanic
Swissport International AG
Winnipeg, MB
- Full-time
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger…
Added 34 mins ago
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Mill General Superintendent
Nutrien
Lanigan, SK
- Full-time
As the leader of our surface mill team, you will be accountable for the safe, reliable, and efficient execution of all mill activities, including operations, maintenance, engineering, and…
Added 34 mins ago
FB
Senior Project Manager
Forbes Bros. Group of Companies
Calgary, AB
- Full-time
This opportunity suits an experienced project leader who can shape delivery strategy and carry it through to results in the field. You will lead commercial discussions, manage critical…
Added 34 mins ago
FB
Senior Project Manager
Forbes Bros. Group of Companies
Winnipeg, MB
- Full-time
This opportunity suits an experienced project leader who can shape delivery strategy and carry it through to results in the field. You will lead commercial discussions, manage critical…
Added 34 mins ago
OA
Events & Engagement Strategist OpenRoad Auto
OpenRoad Auto Group
Richmond, BC
- Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 34 mins ago
OA
Product Advisor - OpenRoad Toyota Richmond
OpenRoad Auto Group
Richmond, BC
- Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 34 mins ago
TH
Replenishment Analyst
The Home Depot
Canada
- Full-time
…initial point of contact for merchant and cross functional (360) team…
Added 34 mins ago
R
Specialist, Client Services
Ryan
Mississauga, ON
- Full-time
…and timely handled and will be assigned to a Client Services Team Leader. The CS Team Leader will be kept proactively informed of status of…

Arrow Transportation Systems Inc.

Technical Support Specialist

Suite 1300-999 West Hastings St., Vancouver, BC, V6C 2W2, Canada

Compensation: $65,000 -$78,000 · Full-time

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Job details

Pay: Compensation: $65,000 -$78,000
Job type: Full-time
Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

We Offer

Location: Vancouver, BC (Hybrid)
Job Status: Full Time Permanent
Compensation: $65,000 -$78,000
Pension: Pension matching program of 4%
Benefits: Employer-paid benefits package, including dental, prescription drugs, paramedical services, life insurance, short- and long-term disability coverage, and more
The stability of a 100+ year old company and the spirit of an innovative and entrepreneurial organization

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Overview

In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the U.S.

We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported technically so they can successfully accomplish their assigned work tasks. This role includes troubleshooting user technical issues, including hardware, software and systems based issues. Incident and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level.For more information please visit www.arrowcareers.ca

Responsibilities

Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Field incoming incident and service requests from end users via email, web form, and telephone, in a professional and courteous manner.
Document all pertinent end user identification information and nature of issue.
Comply with all rules and regulations, protocols and established metrics
Build rapport and elicit issue details from users.
Prioritize and escalate issues, when required, to the appropriately experienced technician.
Responding to all issues ensuring that SLA’s are met and targets maintained.
Perform hands-on resolution at the desktop-level, including installing and upgrading software, implementing and maintaining of file backups.
Develop help documents and knowledge base articles for end users.
Work with third-party vendors in issue resolution.
Travel to user locations, as needed, delivering and fixing hardware, and providing support to the Systems Administrator.
Assist IT Service Management Coordinator with service management related duties
Other duties as assigned by manager.

You Possess

Degree or Diploma in Computing Science, or equivalent education/experience
Excellent and clear communication skills, both verbal and written
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills in a diverse working environment
Strong work ethic, time management, and job prioritization skills
Strong safety mindset, especially when visiting other branch office locations
Strong concern for the accuracy and quality of work
Internal and external customer service skills
Problem Solving ability
Strong work ethic and positive team attitude
Needs to be responsible, accountable and dependable
Embody Arrow's values: Safety, Responsibility, Integrity, Quality, Teamwork and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.

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More about this job

Responsibilities

The Technical Support Specialist is responsible for troubleshooting hardware, software, and system issues to ensure users can effectively complete their tasks. This role involves managing incident requests, performing desktop-level support, and maintaining documentation to prevent future technical problems.

Requirements

Candidates must possess a degree or diploma in Computing Science or equivalent experience. Strong communication, interpersonal, and problem-solving skills are required to provide effective support in a diverse environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Incident management
Service request tracking
Communication skills
Interpersonal skills
Time management
Problem solving
Customer service
Knowledge base documentation
Desktop support
File backups
Vendor management

Benefits

Pension matching program
Dental insurance
Prescription drug coverage
Paramedical services
Life insurance
Short-term disability coverage
Long-term disability coverage

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Desktop Support
Incident Management
SLA
IT Service Management
Troubleshooting
Backup
Logistics
Freight Management
Computing Science
Customer Service
Help Desk
Systems Administration

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