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Added 15 mins ago
TL
PREVENTIVE MAINTENANCE TECHNICIAN (I)
Troy Life & Fire Safety Ltd.
Langley (District), BC · Langley, BC
- Full-time
…Our team is currently looking for a Preventive Maintenance Technician (I) to join their Langley, British Columbia team. In this role, the successful candidate will be accountable for…
Added 15 mins ago
GI
Field Service Technician
Grimco, Inc.
AB · Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
The Field Service Technician at Grimco plays a critical role in supporting customers through equipment installation, maintenance, and troubleshooting. This role goes beyond technical
Added 15 mins ago
Network Technician
KSR
Chatham-Kent, ON · Ridgetown, ON
KSR is seeking an experienced network professional to support the availability, performance, security, and reliability of network infrastructure across our global locations. This…
Added 15 mins ago
V
Technician - Clinical & Analytical Development
VitalBio
Oakville, ON
- Full-time
We are seeking a skilled and motivated Assay Development and Clinical Chemistry Technician specializing in clinical chemistry, immunoassays, and cell-based assays. You will play a pivotal…
Added 30 mins ago
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Future Opportunities - Journeyperson, Heavy Duty/Ag Equipment/Truck and Transport Mechanic
Nutrien
Vanscoy, SK
- Full-time
Maintain and support equipment records and repair history.
Added 45 mins ago
PE
Journeyman Electrician
PTW Energy Services
AB · Edmonton, AB
- Full-time
Comprehensive extended health benefits after 3 months, including dental and vision coverage, physiotherapy, massage therapy, and mental health support, etc.
Added 45 mins ago
TS
Class 1 Owner Operator - Dry Bulk - Sign on Bonus
The Seaboard Transport Group
Moncton, NB
- Full-time
Division, Driver & Technician of the Month Programs
Added 45 mins ago
BA
Clinician in Training (CiT)
Bierman Autism Centers
Ramsey, ON
- Full-time
Added 45 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Undertake additional training as needed and actively support and participate in the training and cross-training of other team members, while representing the company in a professional…
Added 45 mins ago
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Industrial Maintenance Technician (Electromechanic) - Weekend Shift
Safran
Mirabel, QC
- Full-time
Continuous training to support your professional development
Added 45 mins ago
TG
Machine Group Specialist - Controls
Toyoda Gosei Americas
Palmerston, ON
- Full-time
This role is responsible for the programming, integration, and support of industrial automation systems, including robotics, PLC’s, HMI’s and low-voltage control systems within a plastic…
Added 45 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 45 mins ago
HT
Manuf. Support Technician
Husky Technologies
Bolton, ON
- Full-time
Manufacturing Support Technicians (Polishers) are expected to hand polish and deburr precision metal mold components to achieve the required surface finishes inside the correct tolerance.…
Added 45 mins ago
AJ
Lab Technician (80-100%)
Athena's Journey
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The Ocular Pharmacology and Physiology group, led by PD Dr. Albert Neutzner, is looking for a Lab Technician.
Added 45 mins ago
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Sr. Test Technician-Switchgear
Panelmatic
Burnaby, BC
- $80,000 to $95,000 CAD / year
- Full-time
We are seeking an experienced Senior Test Technician to join our QC & Testing team. This position is primarily facility-based (approx. 95% in-shop, ~5% on-site/remote field support) and is…
Added 45 mins ago
P
Sr. Test Technician-Switchgear
Panelmatic
Burnaby, BC
- $80,000 to $95,000 CAD / year
- Full-time
We are seeking an experienced Senior Test Technician to join our QC & Testing team. This position is primarily facility-based (approx. 95% in-shop, ~5% on-site/remote field support) and is…
Added 45 mins ago
LD
Service Technician
London Drugs Limited
Vancouver, BC
- $18.25 to $21.58 CAD / hour
- Other
…purpose of checking references or gathering other information to support an assessment of your…
Added 45 mins ago
Operator Laboratory Technician | Talent Pool
BHP
Canada
As a Laboratory Technician, you will play a key role in supporting safe, reliable, and efficient potash production through high-quality analytical testing and laboratory operations. Your…
Added 1 hour ago
RL
Calibration Engineer - Solutions Chemistry (12-month contract)
RBR Ltd.
Ottawa, ON
- $70,000 to $90,000 CAD / year
- Contract
A quality certification from the American Society for Quality (ASQ), such as Certified Quality Technician or Certified Quality Engineer, or Lean Six Sigma training
Added 1 hour ago
AT
Technical Support Specialist
Arrow Transportation Systems Inc.
Vancouver, BC
- Full-time
We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported…
Added 1 hour ago
AS
Facilities Maintenance - Future Opportunity
ATCO Structures
Cookstown, ON
- Full-time
ATCO Structures & Logistics is looking to hire a Maintenance Technician to join our team for a future opportunity at a remote camp in Ontario. The Maintenance Technician is responsible for…
Added 1 hour ago
S
Regulated Pharmacy Technician - FT
Sobeys
Elmsdale, NS
- Full-time
…professional individual to conduct the authorized duties of the technician as imposed by individual Provincial Pharmacy Regulatory…
Added 1 hour ago
RS
Diesel Technician Trainee
Ryder System, Inc.
Cambridge, ON
- Full-time
The Technician Trainee (TT) role is a developmental position intended to familiarize a new employee with the Technician role while working as a Service Employee and is enrolled in Ryder's…
Added 1 hour ago
AA
Auto Body Technician (Mississauga North)
Assured Automotive
Mississauga, ON
- Full-time
The Auto Body Technician is responsible for structural and non-structural repairs, and will disassemble, repair, and reassemble each vehicle. The Auto Body Technician works with all team…
Added 1 hour ago
SC
Industrial Electrician
Stellar Consulting Solutions, LLC
Hamilton, ON
- $90,000 to $95,000 CAD / year
- Full-time
Role: Industrial Electrician / Controls Technician

Arrow Transportation Systems Inc.

Technical Support Specialist

Suite 1300-999 West Hastings St., Vancouver, BC, V6C 2W2, Canada

Compensation: $65,000 -$78,000 · Full-time

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Job details

Pay: Compensation: $65,000 -$78,000
Job type: Full-time
Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

We Offer

Location: Vancouver, BC (Hybrid)
Job Status: Full Time Permanent
Compensation: $65,000 -$78,000
Pension: Pension matching program of 4%
Benefits: Employer-paid benefits package, including dental, prescription drugs, paramedical services, life insurance, short- and long-term disability coverage, and more
The stability of a 100+ year old company and the spirit of an innovative and entrepreneurial organization

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Overview

In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the U.S.

We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported technically so they can successfully accomplish their assigned work tasks. This role includes troubleshooting user technical issues, including hardware, software and systems based issues. Incident and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level.For more information please visit www.arrowcareers.ca

Responsibilities

Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Field incoming incident and service requests from end users via email, web form, and telephone, in a professional and courteous manner.
Document all pertinent end user identification information and nature of issue.
Comply with all rules and regulations, protocols and established metrics
Build rapport and elicit issue details from users.
Prioritize and escalate issues, when required, to the appropriately experienced technician.
Responding to all issues ensuring that SLA’s are met and targets maintained.
Perform hands-on resolution at the desktop-level, including installing and upgrading software, implementing and maintaining of file backups.
Develop help documents and knowledge base articles for end users.
Work with third-party vendors in issue resolution.
Travel to user locations, as needed, delivering and fixing hardware, and providing support to the Systems Administrator.
Assist IT Service Management Coordinator with service management related duties
Other duties as assigned by manager.

You Possess

Degree or Diploma in Computing Science, or equivalent education/experience
Excellent and clear communication skills, both verbal and written
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills in a diverse working environment
Strong work ethic, time management, and job prioritization skills
Strong safety mindset, especially when visiting other branch office locations
Strong concern for the accuracy and quality of work
Internal and external customer service skills
Problem Solving ability
Strong work ethic and positive team attitude
Needs to be responsible, accountable and dependable
Embody Arrow's values: Safety, Responsibility, Integrity, Quality, Teamwork and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.

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More about this job

Responsibilities

The Technical Support Specialist is responsible for troubleshooting hardware, software, and system issues to ensure users can effectively complete their tasks. This role involves managing incident requests, performing desktop-level support, and maintaining documentation to prevent future technical problems.

Requirements

Candidates must possess a degree or diploma in Computing Science or equivalent experience. Strong communication, interpersonal, and problem-solving skills are required to provide effective support in a diverse environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Incident management
Service request tracking
Communication skills
Interpersonal skills
Time management
Problem solving
Customer service
Knowledge base documentation
Desktop support
File backups
Vendor management

Benefits

Pension matching program
Dental insurance
Prescription drug coverage
Paramedical services
Life insurance
Short-term disability coverage
Long-term disability coverage

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Desktop Support
Incident Management
SLA
IT Service Management
Troubleshooting
Backup
Logistics
Freight Management
Computing Science
Customer Service
Help Desk
Systems Administration

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