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Added 29 mins ago
GI
Field Service Technician
Grimco, Inc.
AB · Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
The Field Service Technician at Grimco plays a critical role in supporting customers through equipment installation, maintenance, and troubleshooting. This role goes beyond technical
Added 29 mins ago
Network Technician
KSR
Chatham-Kent, ON · Ridgetown, ON
Post-secondary diploma or degree in Computer Networking, Information Technology, Computer Systems Technology, Computer Science, Information Systems, or a related field.
Added 29 mins ago
V
Technician - Clinical & Analytical Development
VitalBio
Oakville, ON
- Full-time
We are seeking a skilled and motivated Assay Development and Clinical Chemistry Technician specializing in clinical chemistry, immunoassays, and cell-based assays. You will play a pivotal…
Added 59 mins ago
TG
Machine Group Specialist - Controls
Toyoda Gosei Americas
Palmerston, ON
- Full-time
Robotics and Automation diploma, Technologist diploma in Electrical engineering, Industrial Electrician license, Electronics Technician Certificate or equivalent training and experience.
Added 59 mins ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 59 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 1 hour ago
LD
Service Technician
London Drugs Limited
Vancouver, BC
- $18.25 to $21.58 CAD / hour
- Other
An in-depth knowledge of technology with a strong aptitude and willingness to learn.
Added 1 hour ago
FSQA Technician (12 Months Contract)
HelloFresh
Abbotsford, BC
As a Food Safety & Quality Assurance Technician, you will act as the first checkpoint in the effective food safety and quality assurance system. Reporting to the site FSQA Manager, you will…
Added 1 hour ago
Operator Laboratory Technician | Talent Pool
BHP
Canada
As a Laboratory Technician, you will play a key role in supporting safe, reliable, and efficient potash production through high-quality analytical testing and laboratory operations. Your…
Added 1 hour ago
RL
Calibration Engineer - Solutions Chemistry (12-month contract)
RBR Ltd.
Ottawa, ON
- $70,000 to $90,000 CAD / year
- Contract
…researchers in the global fight against climate change, and our technology supports groundbreaking science with partners like Fisheries and Oceans Canada, Woods Hole, the Scripps…
Added 1 hour ago
AT
Technical Support Specialist
Arrow Transportation Systems Inc.
Vancouver, BC
- Full-time
…operations, freight management, logistics, consulting, and technology with operations throughout Canada and the…
Added 1 hour ago
SC
Industrial Electrician
Stellar Consulting Solutions, LLC
Hamilton, ON
- $90,000 to $95,000 CAD / year
- Full-time
Role: Industrial Electrician / Controls Technician
Added 1 hour ago
Manufacturing Technician
DarkVision
Burnaby, BC · North Vancouver, BC
Technology Certificate or Diploma from a technical institute (mechatronics, robotics, manufacturing, electrical, mechanical, or similar)
Added 1 hour ago
S
D365 Project Manager
Semex
Guelph, ON
- Full-time
…work of ensuring that farmers worldwide have the genetics, technology, and hands-on solutions needed to feed the…
Added 1 hour ago
S
D365 Business Process Specialist Lead
Semex
Guelph, ON
- Full-time
…work of ensuring that farmers worldwide have the genetics, technology, and hands-on solutions needed to feed the…
Added 1 hour ago
OC
Library Technician - Chapel Hill 0.5 FTE (Term)
Ottawa Catholic School Board
Orleans, ON
- Contract
The OCSB is currently seeking a Library Technician Term . The possible work addresses for this position can be found in our .
Added 1 hour ago
OC
Library Technician - Convent Glen 0.5 FTE (Term)
Ottawa Catholic School Board
Orleans, ON
- Contract
The OCSB is currently seeking a Library Technician Term . The possible work addresses for this position can be found in our .
Added 1 hour ago
TO
IT Support Technician - Competition # 26/029
Town of Peace River
Peace River, AB
- Internship
The Town of Peace River is looking for an IT Support Technician who enjoys solving problems, helping people and keeping technology running smoothly. If you're technically savvy, organized,…
Added 1 hour ago
Assistant Technician, Construction
WSP
Mississauga, ON
As an Assistant Technician, Construction, you will work alongside experienced technicians, engineers and project teams to support field inspections, materials testing and construction…
Added 1 hour ago
TL
Surgical Assistant
TLC Laser Eye Centres
Kitchener, ON
- Full-time
You are comfortable with computers, technology, and Microsoft 365 (knowledge of EMR systems is an asset).
Added 1 hour ago
R5 Development Technician - 4 months-term 1
BWXT
Ottawa, ON
We are recruiting for a R5 Development Technician- 4 months-term for our facility in Kanata, Ontario.
Added 1 hour ago
WI
Assistant Technician, Construction
WSP in Canada
Mississauga, ON
- Full-time
As an Assistant Technician, Construction, you will work alongside experienced technicians, engineers and project teams to support field inspections, materials testing and construction…
Added 1 hour ago
WI
Assistant Technician, Construction
WSP in Canada
Richmond Hill, ON
- Full-time
As an Assistant Technician, Construction, you will work alongside experienced technicians, engineers and project teams to support field inspections, materials testing and construction…
Added 1 hour ago
VG
Surgical Assistant
Vision Group
Kitchener, ON
- Full-time
You are comfortable with computers, technology, and Microsoft 365 (knowledge of EMR systems is an asset).
Added 2 hours ago
FT
Automotive Technician, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Fountain Tire Roper Road (5810 50 St NW) is looking for a skilled Automotive Service Technician to join our team!

Arrow Transportation Systems Inc.

Technical Support Specialist

Suite 1300-999 West Hastings St., Vancouver, BC, V6C 2W2, Canada

Compensation: $65,000 -$78,000 · Full-time

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Job details

Pay: Compensation: $65,000 -$78,000
Job type: Full-time
Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

We Offer

Location: Vancouver, BC (Hybrid)
Job Status: Full Time Permanent
Compensation: $65,000 -$78,000
Pension: Pension matching program of 4%
Benefits: Employer-paid benefits package, including dental, prescription drugs, paramedical services, life insurance, short- and long-term disability coverage, and more
The stability of a 100+ year old company and the spirit of an innovative and entrepreneurial organization

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Overview

In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the U.S.

We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported technically so they can successfully accomplish their assigned work tasks. This role includes troubleshooting user technical issues, including hardware, software and systems based issues. Incident and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level.For more information please visit www.arrowcareers.ca

Responsibilities

Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Field incoming incident and service requests from end users via email, web form, and telephone, in a professional and courteous manner.
Document all pertinent end user identification information and nature of issue.
Comply with all rules and regulations, protocols and established metrics
Build rapport and elicit issue details from users.
Prioritize and escalate issues, when required, to the appropriately experienced technician.
Responding to all issues ensuring that SLA’s are met and targets maintained.
Perform hands-on resolution at the desktop-level, including installing and upgrading software, implementing and maintaining of file backups.
Develop help documents and knowledge base articles for end users.
Work with third-party vendors in issue resolution.
Travel to user locations, as needed, delivering and fixing hardware, and providing support to the Systems Administrator.
Assist IT Service Management Coordinator with service management related duties
Other duties as assigned by manager.

You Possess

Degree or Diploma in Computing Science, or equivalent education/experience
Excellent and clear communication skills, both verbal and written
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills in a diverse working environment
Strong work ethic, time management, and job prioritization skills
Strong safety mindset, especially when visiting other branch office locations
Strong concern for the accuracy and quality of work
Internal and external customer service skills
Problem Solving ability
Strong work ethic and positive team attitude
Needs to be responsible, accountable and dependable
Embody Arrow's values: Safety, Responsibility, Integrity, Quality, Teamwork and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.

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More about this job

Responsibilities

The Technical Support Specialist is responsible for troubleshooting hardware, software, and system issues to ensure users can effectively complete their tasks. This role involves managing incident requests, performing desktop-level support, and maintaining documentation to prevent future technical problems.

Requirements

Candidates must possess a degree or diploma in Computing Science or equivalent experience. Strong communication, interpersonal, and problem-solving skills are required to provide effective support in a diverse environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Incident management
Service request tracking
Communication skills
Interpersonal skills
Time management
Problem solving
Customer service
Knowledge base documentation
Desktop support
File backups
Vendor management

Benefits

Pension matching program
Dental insurance
Prescription drug coverage
Paramedical services
Life insurance
Short-term disability coverage
Long-term disability coverage

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Desktop Support
Incident Management
SLA
IT Service Management
Troubleshooting
Backup
Logistics
Freight Management
Computing Science
Customer Service
Help Desk
Systems Administration

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