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Added 4 mins ago
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Heavy Equipment Operator (Haul Truck) (Fort Hills)
North American Construction Group Inc.
Fort McMurray, AB
- Up to $49.67 CAD / hour
- Temporary
Safety focused – An exceptional leader in committing to a safe work environment by promoting personal safety amongst the workforce and continually
Added 19 mins ago
LH
Physiotherapist
Lifemark Health Group
Pembroke, ON
- $40 to $55 CAD / hour
- Full-time
The clinic offers a friendly, modern environment with access to a variety of treatment equipment and experienced rehabilitation professionals. With an approach centered on individualized…
Added 19 mins ago
S
Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
…promotes and supports the development of the high performance work environment critical to SaskTel's success. SaskTel’s Technical Career Path Program offers an opportunity to progress to…
Added 19 mins ago
LV
MANAGER-EN
La Vie En Rose
Peterborough, ON
- Full-time
…professional career in a committed and constantly evolving…
Added 19 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
…professional career in a committed and constantly evolving…
Added 19 mins ago
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Sr. Specialist, Custom Client Analytics
Flywheel
Toronto, ON
- Full-time
…transforms into actionable business strategies. As a hands-on leader, you will collaborate with a team of analysts and consultants, manage client engagements for the world’s leading brands,…
Added 19 mins ago
NC
Principal Transportation Planner (Market and Office Leader)
Nelson\Nygaard Consulting Associates
Vancouver, BC
- $180,000 to $250,000 CAD / year
- Full-time
Access Planning and Nelson\Nygaard offer a dynamic and self-directed work environment that is fast-paced, collaborative, and fun. This is your opportunity to work with one of the most…
Added 19 mins ago
MA
Defined Benefit - Pension Administrator
Marsh Agency
Toronto, ON
- Full-time
The pension administrator works in a team environment as part of mercer’s pension administration centre of excellence.
Added 19 mins ago
MA
H&B Consultant
Marsh Agency
Montreal, QC
- Full-time
Five to seven years of relevant employee benefits experience, preferably in a consulting, brokerage, insurer, or related environment.
Added 19 mins ago
FH
Clinical Nurse Specialist (CNS) - Pediatric Population
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
Applicants must possess the same practice qualifications required of a staff nurse working within the specialty area.
Added 19 mins ago
Agentic Evaluation & Testing Specialist, Kitchener, ON
Siemens
Kitchener, ON
…under the direction of engineers. This means that you will be working with the whole team on the challenge of validating the system…
Added 34 mins ago
MO
Director of Community Development
Municipality of the County of Annapolis
Annapolis Royal, NS
- Full-time
Experience: Candidates should have 5 plus years of experience working in a leadership role, where the focus has been on aspects of community development. Experience in a public sector…
Added 34 mins ago
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Mill General Superintendent
Nutrien
Lanigan, SK
- Full-time
As the leader of our surface mill team, you will be accountable for the safe, reliable, and efficient execution of all mill activities, including operations, maintenance, engineering, and…
Added 34 mins ago
OA
Events & Engagement Strategist OpenRoad Auto
OpenRoad Auto Group
Richmond, BC
- Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 34 mins ago
TH
Replenishment Analyst
The Home Depot
Canada
- Full-time
Review exceptions on out of stocks and overstocks and provide options and recommendations to address to your category partners and leader.
Added 34 mins ago
R
Specialist, Client Services
Ryan
Mississauga, ON
- Full-time
…timely handled and will be assigned to a Client Services Team Leader. The CS Team Leader will be kept proactively informed of status of…
Added 34 mins ago
T
Personal Banking Associate - Robert-Bourassa Branch, Montreal
TD
Montreal, QC
- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 49 mins ago
GC
Senior Project Manager / Project Manager
GEI Consultants, Inc.
London, ON
- $95,000 to $130,000 CAD / year
- Full-time
GEI Consultants is a trusted leader in engineering, environmental, and scientific consulting services across North America. Our teams work on meaningful projects that support communities,…
Added 49 mins ago
FH
Social Worker, Long Term Care - Carelife Fleetwood
Fraser Health Authority
Surrey, BC
- $44.85 to $56.02 CAD / hour
- Full-time
…we value diversity in the work force and seek to maintain an environment of Respect, Caring and…
Added 49 mins ago
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Project Engineering Manager
Refresco
Mississauga, ON
- Full-time
Added 49 mins ago
SI
Underpinning Working Crew Lead
Synectics Inc.
Toronto, ON · Etobicoke, ON
- $32 to $40 CAD / hour
- Full-time
We are seeking an experienced Underpinning Working Crew Leader to lead and actively participate in underpinning and foundation construction projects. The ideal candidate will have hands-on…
Added 49 mins ago
LV
MANAGER-EN
La Vie En Rose
Toronto, ON
- Full-time
…professional career in a committed and constantly evolving…
Added 49 mins ago
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Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 49 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Quebec, QC
- Full-time
…professional career in a committed and constantly evolving…
Added 49 mins ago
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Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Define FTAs (Functional Tolerancing and annotation) and inspection plans (WPI: Working Plan Inspection).

Arrow Transportation Systems Inc.

Technical Support Specialist

Suite 1300-999 West Hastings St., Vancouver, BC, V6C 2W2, Canada

Compensation: $65,000 -$78,000 · Full-time

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Job details

Pay: Compensation: $65,000 -$78,000
Job type: Full-time
Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

We Offer

Location: Vancouver, BC (Hybrid)
Job Status: Full Time Permanent
Compensation: $65,000 -$78,000
Pension: Pension matching program of 4%
Benefits: Employer-paid benefits package, including dental, prescription drugs, paramedical services, life insurance, short- and long-term disability coverage, and more
The stability of a 100+ year old company and the spirit of an innovative and entrepreneurial organization

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Overview

In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the U.S.

We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported technically so they can successfully accomplish their assigned work tasks. This role includes troubleshooting user technical issues, including hardware, software and systems based issues. Incident and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level.For more information please visit www.arrowcareers.ca

Responsibilities

Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Field incoming incident and service requests from end users via email, web form, and telephone, in a professional and courteous manner.
Document all pertinent end user identification information and nature of issue.
Comply with all rules and regulations, protocols and established metrics
Build rapport and elicit issue details from users.
Prioritize and escalate issues, when required, to the appropriately experienced technician.
Responding to all issues ensuring that SLA’s are met and targets maintained.
Perform hands-on resolution at the desktop-level, including installing and upgrading software, implementing and maintaining of file backups.
Develop help documents and knowledge base articles for end users.
Work with third-party vendors in issue resolution.
Travel to user locations, as needed, delivering and fixing hardware, and providing support to the Systems Administrator.
Assist IT Service Management Coordinator with service management related duties
Other duties as assigned by manager.

You Possess

Degree or Diploma in Computing Science, or equivalent education/experience
Excellent and clear communication skills, both verbal and written
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills in a diverse working environment
Strong work ethic, time management, and job prioritization skills
Strong safety mindset, especially when visiting other branch office locations
Strong concern for the accuracy and quality of work
Internal and external customer service skills
Problem Solving ability
Strong work ethic and positive team attitude
Needs to be responsible, accountable and dependable
Embody Arrow's values: Safety, Responsibility, Integrity, Quality, Teamwork and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.

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More about this job

Responsibilities

The Technical Support Specialist is responsible for troubleshooting hardware, software, and system issues to ensure users can effectively complete their tasks. This role involves managing incident requests, performing desktop-level support, and maintaining documentation to prevent future technical problems.

Requirements

Candidates must possess a degree or diploma in Computing Science or equivalent experience. Strong communication, interpersonal, and problem-solving skills are required to provide effective support in a diverse environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Incident management
Service request tracking
Communication skills
Interpersonal skills
Time management
Problem solving
Customer service
Knowledge base documentation
Desktop support
File backups
Vendor management

Benefits

Pension matching program
Dental insurance
Prescription drug coverage
Paramedical services
Life insurance
Short-term disability coverage
Long-term disability coverage

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Desktop Support
Incident Management
SLA
IT Service Management
Troubleshooting
Backup
Logistics
Freight Management
Computing Science
Customer Service
Help Desk
Systems Administration

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