Transportation Coordinator

We Offer

• Location: Chilliwack, BC
• Job Status: Full Time Permanent
• Compensation: $64,000 - $71,000/year
• Pension: Pension matching program
• Benefits: Employer-paid benefits package, including dental, prescription drugs, paramedical services, life insurance, short- and long-term disability coverage, and more.
• Shift: Sunday - Wednesday, 7:00 AM - 4:00 PM
• We promote from within! A career with a growing organization backed by the stability of a company that has been in business since 1919!

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Overview

Under the direction of the Division Manager and Operations Supervisor, the Transportation Coordinator’s primary role is to coordinate and oversee the routing and scheduling of our daily trucking services to meet customer requirements focusing on maximizing payload and productivity in a safe and effective manner.

This Transportation Coordinator is a lead for the division as it relates to oversite of dispatch and daily/weekly planning and coordination of our drivers and our assets. The knowledge requirements, responsibility and scope are greater for this role than for levels 1 & 2.

Responsibilities

• Assists with the planning, coordination and oversight of the routing and scheduling of drivers and equipment and assures compliance with time schedules and applicable laws, codes, rules and regulations.

• Ensures the drivers have the proper instructions to perform their duties safely and listens to all driver concerns and acts on them appropriately.

• Primary responsibility in creating weekly/daily schedules based on customer targets and company objectives.

• Ensures that schedules are carried out in an effective and efficient manner. Coordinates the daily assignment of company and contracted resources to maximize equipment productivity and payload while maintaining a high level of customer service.

• Manages the daily operations of the dispatch office. Makes necessary adjustments for road closures, overloads, lateness and related problems. Communicates regularly with the drivers to assist and manage implications caused by truck problems, lateness and accidents. Communicates with the customer to report compliance to daily targets as well as course of action should deviation to plans occur.

• Oversees the assignment of spare drivers should there be a short or long-term shortfall of regular drivers.

• Communicates with the Primary customer as well as all applicable supplier sites to exchange. information, coordinate activities and resolve issues, concerns and questions regarding trucking services, customer site and/or driver issues.

• Follow all workplace safety policies and compliance regulations participate in identifying hazards.

• Comply with all rules and regulations, protocols and established metrics.

• Continuously surveys the existing trucking program for safety and cost improvement opportunities and advises the manager of ways to improve current systems.

• Assists in the implementation of policy and process improvement.

• Confers and coordinates with shop personnel as well as drivers regarding repairs and preventative maintenance schedules and timelines.

• Schedules and coordinates required driver training and orientation.

• Responsible for collecting and reviewing driver paperwork and ensuring it is complete, accurate and timely.

• Suggest changes in working conditions and use of equipment to increase efficiency of shop, department, or work crew.

• Other duties as assigned by the Operations Supervisor and/or Division Manager.

You Possess

• Grade 12 or equivalent and 4-6 years of progressive experience or post-secondary diploma/degree and 1-3 basic experience

• Relevant experience in a similar role and industry (i.e., trucking, logging, forestry, mining, etc.)

• Preference will be given to those with post-secondary education

• Strong organizational skills

• Demonstrated leadership and ability to oversee a team

• Exceptional problem solving and critical thinking skills

• Demonstrates strong communication skills both verbally and written

• Strong work ethic and positive team attitude

• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

• Computer proficiency – Microsoft Suite (Excel, Word, Outlook), Ability to learn new software applications.

• Demonstrates internal and external Customer Service excellence

• Self-starter

• Being mechanically inclined is a valuable asset

• Embodies Arrows Core Values: Safety, Quality, Teamwork, Responsibility, Integrity and Fun!

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.