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Added 30 mins ago
E1
Hiring Now! Teach English Overseas with Full Training, Visa Sponsorship & Career Support
English 1
Kimberley, BC
- Full-time
Free TEFL certification + ongoing professional development
Added 30 mins ago
E1
Teach English Overseas (ESL Teacher) | Visa Sponsored
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Chambly, QC
- Full-time
…want to teach English abroad, explore Asia, and develop your professional…
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NT
IT Intern
Noojmowin Teg Health Centre
Little Current, ON
- $21 to $23 CAD / hour
- Internship
Respond to IT support requests in a timely and professional manner.
Added 30 mins ago
TS
Kettle Coordinator Assistant (Part-Time)
The Salvation Army in Canada
St. Albert, AB
- Part-time
Kettle Coordinator II position is a short-term contract position. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone…
Added 30 mins ago
KG
Video Game Producer
Koolhaus Games Inc.
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Professional experience working in the game industry as a producer or associate producer, Lead Designer, Art Director, Technical Director
Added 30 mins ago
B
Temporary Full-Time Associate Fleet Technician
BCAA
Burnaby, BC
- Full-time
…genuine passion for helping others by providing friendly and professional roadside mechanical assistance or towing services to members of BCAA and affiliated…
Added 30 mins ago
EG
Intermediate Pavement Engineer
Egis Group
Kingston, ON
- $70,000 to $88,000 CAD / year
- Full-time
Licensed as a Professional Engineer in Ontario (P.Eng.).
Added 59 mins ago
V
Production Coordinator
VAST_BC
Vancouver, BC
- Part-time
…VAT's editorial and production capacity through mentorship, professional development, improved publishing systems, and increased participation from communities historically excluded from…
Added 1 hour ago
CO
Job ID #32258: Procurement Specialist II (1 permanent and 1 temporary vacancy)
City of Hamilton
Hamilton, ON
- Full-time
Supports the Procurement Specialists by providing procurement professional expertise in the preparation and review of specifications, terms of reference, procurement processes and tools,…
Added 1 hour ago
KW
Sales Consultant
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- Full-time
Basic math skills for pricing calculations and contract negotiations
Added 1 hour ago
KW
Lot Attendant
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New Westminster, BC
- Full-time
Basic math skills for pricing calculations and contract negotiations
Added 1 hour ago
AA
Assembleur électrique / Electrical assembler
Airbus Aircraft
Montreal, QC
- Full-time
Added 1 hour ago
RJ
Teacher of English
Rimo Jobs
Sudbury, ON
- Full-time
A commitment to professional development and opportunities to grow.
Added 1 hour ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
This is a Temporary/Contract position for up to 6 months; with 40 hours a week. This role is eligible for overtime.
Added 1 hour ago
TS
Canada | Winter 2027 Internship Program | Canada | Programme de stage d'hiver 2027
TD SYNNEX North America
Mississauga, ON
- $19 CAD / hour
- Full-time
Assist with daily operational activities including serial number requests, contract purchase order processing, and sales support administration.
Added 1 hour ago
HT
Material Handler - Contract
Husky Technologies
Bolton, ON
- Full-time
Technical/Professional Knowledge, Skills & Abilities
Added 1 hour ago
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Registered Nurse - Inpatient Leukemia
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Toronto, ON
- Internship
Added 1 hour ago
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Statistical Assistant
UNESCO
Montreal, QC
- From $53,996 CAD / year
Duration of contract: 1 year with possibility of extension subject to availability of funds and satisfactory performance.
Added 1 hour ago
BV
PROJECT MANAGER ASSISTANT
Bureau Veritas | Marine & Offshore
Mississauga, ON
- $20 to $21 CAD / hour
- Temporary
 Represents the Bureau Veritas Values and is at all times professional
Added 2 hours ago
SI
Assignment Coordinator, Live Events
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Montreal, QC · Pointe-aux-Trembles, QC
- Full-time
Receive technical resource requests per project, analyze the needs, and define the right type of resource to allocate according to the parameters and conditions specified in the contract
Added 2 hours ago
TH
Administrative Co-Ordinator - Haematology/Oncology
The Hospital for Sick Children
Toronto, ON
- Full-time
…Administrative Coordinator will collaborate with partners while building professional relationships with SickKids. Reporting to the Senior Manager, Pediatric Business Operations, you will…
Added 3 hours ago
I-
Business Development Executive – Staffing Solutions
I8IS - Infiniti Software Solutions
Vaughan, ON
- Full-time
Are you a high-performing sales professional with a passion for building partnerships and closing deals? We are seeking an ambitious, results-driven Senior Business Development Manager to…
Added 3 hours ago
TU
Teacher - Temporary - Torrance Meridian Academy - ONLINE/HYBRID PROGRAM
Torrance Unified School District
Torrance, ON
- Temporary
The position requires active participation in collaborative planning, instructional innovation, summer training, professional learning, program evaluation, and implementation of
Added 3 hours ago
M
Sales Executive Lead, North America
Merchery
Montreal, QC
- $68,000 to $75,000 CAD / year
- Full-time
…become a global success. The opportunities for personal and professional development are…
Added 3 hours ago
CO
Manager, Geographic Information Systems (GIS)
City of North Vancouver
North Vancouver, BC
- Full-time
A professional GIS or project management certification would be considered an asset. Experience working collaboratively with Indigenous communities, including supporting Indigenous…

Arrow Workforce Solutions

Bilingual Call Centre Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $23.76/hour
Job type: Contract
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues. Maintain ownership and accurate records of customer interactions while meeting service targets and identifying opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and system-navigation assessments.

Skills

Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Attention To Detail
Shipment Tracking
Issue Resolution
Customer Empathy
Microsoft Office
Computer Literacy
Typing

Visa sponsorship

Not detected in the job text

Keywords

English
French
Omni-Channel Customer Service
Inbound Customer Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Sales Lead Generation
Quality Standards
Performance Metrics
Windows
Microsoft Office
Word
Excel
Typing Assessment
System Navigation
Canadian Geography
Transportation
Logistics
Supply Chain

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