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Added 43 mins ago
K
Electrical Design Coordinator - Kiewit Power Engineering
Kiewit
Calgary, AB
- Full-time
…model for power facilities. We offer a variety of engineering services, including owner's engineering, project development, detailed engineering and design, construction management and…
Added 43 mins ago
DF
Member Service Representative
DUCA Financial Services Credit Union Ltd.
Burlington, ON
- Full-time
DUCA is currently looking for a full-time Member Service Representative to join our dynamic Burlington branch!
Added 46 mins ago
Electrical Design Coordinator - Kiewit Power Engineering
Kiewit
Calgary, AB
…model for power facilities. We offer a variety of engineering services, including owner's engineering, project development, detailed engineering and design, construction management and…
Added 1 hour ago
CC
Member Service Supervisor 2
Coastal Community
Prince George, BC
- Full-time
We're a financial services co-operative with expansive reach across North Central BC, Vancouver Island, and the Gulf Islands, and we’ve got an exciting opportunity for you. Integris, a…
Added 2 hours ago
JE
Inside Sales Representative - Complete Solutions (2026-9591)
Johnston Equipment
Vancouver, BC
- Full-time
As an Inside Sales Representative, you are a key player in our business growth and development. The position is best suited for an energetic self-starter with the ability to identify…
Added 2 hours ago
LS
Field Sales Representative - Baseball, Hockey & Golf
Lanctôt Sports
Vancouver, BC
- Full-time
We are looking for someone with a passion for sports to join our team as a Field Sales Representative to cover the territory of BC for our team sports & golf brands. As a Field Sales…
Added 2 hours ago
D&
Corporate Services Representative
Dye & Durham Corporation
Vancouver, BC
- Full-time
The Corporate Services Representative supports the efficient delivery of corporate, secured lending, and due diligence services within the Operations team. This role coordinates searches…
Added 2 hours ago
DC
Sales Development Representative (SaaS)
DATA Communications Management Corp
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
…agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing…
Added 2 hours ago
MC
Financial Services Representative - Full Time (Vineland Branch)
Meridian Credit Union
Vineland, ON
- $50,000 to $53,000 CAD / year
- Full-time
As a Financial Services Representative (Full Time):
Added 2 hours ago
CC
Member Contact Centre Representative 1
Conexus Credit Union
Lloydminster, SK
- Full-time
…centre) in Lloydminster as a temporary Member Contact Centre Representative 1 until end of August 2027. As a first point of contact for our members, you will be responsible for providing…
Added 2 hours ago
CC
Member Service Representative 1 - RC - Union
Coastal Community
BC · Nanaimo, BC · Courtenay, BC
- Full-time
We're a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery islands and North Central BC. Joining us is your chance to work, and do good,…
Added 3 hours ago
CG
Quantitative Risk Analyst
Canada Guaranty
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
…collaboration, and supportive teamwork. If you’re a dedicated team player with a strong track record of excellence, we can’t wait to hear from…
Added 4 hours ago
Corporate Services Representative
Dye & Durham Talent Team
Vancouver, BC
The Corporate Services Representative supports the efficient delivery of corporate, secured lending, and due diligence services within the Operations team. This role coordinates searches…
Added 4 hours ago
D
Sales Development Representative (SaaS)
DCM
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
…agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing…
Added 6 hours ago
B
Events Assistant
Boomerang
Toronto, ON
- Full-time
Introduce and explain promotional offers, products and services
Added 6 hours ago
B
Customer Service Representative
Boomerang
Toronto, ON
- Full-time
Boomerang is growing its Toronto team and hiring a Customer Service Representative to be the friendly face of our clients' brands at live events and in-store promotions across the GTA.…
Added 8 hours ago
HS
technical sales representative
HVAC Systems & Solutions Ltd
Port Coquitlam, BC
- Full-time
Assess client’s needs and resources to recommend the appropriate goods or services
Added 8 hours ago
T
Customer Service Representative Onsite (Waterloo)
Teleperformance
Waterloo, ON · TPCA Waterloo
- Full-time
…digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with…
Added 8 hours ago
T
Customer Service Representative Onsite (Waterloo)
Teleperformance
Waterloo, ON · TPCA Waterloo
- Full-time
…digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with…
Added 10 hours ago
NN
Caregiver/PSW – Richmond Hill
Nurse Next Door
Richmond Hill, ON
- Internship
Referral bonus for referring A -player Caregiver.
Added 17 hours ago
A
Client Service Representative - Spruce Grove
ATB
Spruce Grove, AB
- Full-time
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 17 hours ago
F
Building Services Design Engineer
Fluor
Vancouver, BC
- Full-time
…This position has oversight of a specific area, and acts as a representative to the department ensuring technical accuracy in project execution in all phases. This role has the…
Added 17 hours ago
S
DCN HR Representative
SLB
Calgary, AB
- Full-time
SLB is seeking a motivated DCN HR Representative to support our Data Center infrastructure solutions business. The HR Representative is responsible for providing support to line managers in…
Added 20 hours ago
SM
Camp Worker 1 (Housekeeper)
SSR Mining Inc.
Saskatoon, SK
- Full-time
…create a culture where inclusion is the goal, and a diverse and representative workforce is our measure of success. Seabee Gold Operation is committed to providing an inclusive selection…
Added 21 hours ago
AC
Member Services Representative (Casual) - Cartwright Branch
Assiniboine Credit Union
Riverside, MB · Cartwright, MB
- Part-time
Reporting to the Manager, Member Service or Assistant Branch Manager, the Member Service Representative plays a key role in delivering a consistent and compelling member experience at ACU.…

Arrow Workforce Solutions

Bilingual Call Centre Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $23.76/hour
Job type: Contract
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues. Maintain ownership and accurate records of customer interactions while meeting service targets and identifying opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and system-navigation assessments.

Skills

Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Attention To Detail
Shipment Tracking
Issue Resolution
Customer Empathy
Microsoft Office
Computer Literacy
Typing

Visa sponsorship

Not detected in the job text

Keywords

English
French
Omni-Channel Customer Service
Inbound Customer Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Sales Lead Generation
Quality Standards
Performance Metrics
Windows
Microsoft Office
Word
Excel
Typing Assessment
System Navigation
Canadian Geography
Transportation
Logistics
Supply Chain

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