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Added 1 min ago
I
Software Engineer
Insight
Remote, Canada
- Full-time
- Remote
…someone to assign them, contributes to the direction of the team, and already uses AI coding tools as part of daily practice. The successful candidate will work closely with the senior…
Added 1 min ago
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
- $29.76 to $31.64 CAD / hour
- Part-time
…the client’s presentation. Collaborates with the health care team, clients and their caregivers to maximize independence with activities of daily living (ADLs) and instrumental activities…
Added 1 min ago
VC
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Temporary
Come work as a Registered Nurse or Registered Psychiatric Nurse for Vancouver Coastal Health (VCH) at Purdy Pavilions at UBC Hospital! Apply now to join the team!
Added 1 min ago
B
Senior Accountant, Assurance - China Practice
BDO
Markham, ON
- Full-time
Our Markham office is looking for a Senior Accountant to join the Assurance team in our China Practice. This is a replacement role and in this role, you will leverage your assurance…
Added 1 min ago
VC
Licensed Practical Nurse (LPN)
Vancouver Coastal Health
Richmond, BC
- $32.84 to $41.35 CAD / hour
- Temporary
Come work as a Licensed Practical Nurse (LPN) with Vancouver Coastal Health at Minoru Residence in Richmond, BC! Apply now to join our team!
Added 1 min ago
IG
Gestionnaire, systèmes financiers***Manager, Financial Systems
IPEX Group
CA - IDS - Office
- Full-time
Added 1 min ago
A
Gestionnaire, systèmes financiers***Manager, Financial Systems
Aliaxis
CA - IDS - Office
- Full-time
Added 1 min ago
E
Managing Technical Consultant, Intermediate Hydrogeologist and Field Lead
ERM
Calgary, AB · Vancouver, BC
- $93,700 to $112,100 CAD / year
- Full-time
Lead the Future of Hydrogeology Across Canada
Added 1 min ago
E
Principal Technical Consultant, Senior Hydrogeologist
ERM
Calgary, AB · Vancouver, BC
- $109,900 to $147,300 CAD / year
- Full-time
Lead, mentor, hire, and inspire hydrogeology team members to support long-term team success.
Added 15 mins ago
7
Store Crew
7-Eleven
Winnipeg, MB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 15 mins ago
NP
Master Scheduler
NWI Precision
Toronto, ON · North York, ON
- $70,000 to $90,000 USD / year
- Full-time
…sq. ft. facility at 9 Fenmar Drive in Toronto, our dedicated team is committed to delivering the highest quality products to specifications and on time. As our operations continue to grow,…
Added 15 mins ago
ML
Senior Operations Manager (Operations Manager I)
Matrix Logistics Services Limited
Cornwall, ON
- Full-time
Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of…
Added 15 mins ago
EV
Supervisor, Mine Operations
Elk Valley Resources
Sparwood, BC
- $123,000 to $152,000 CAD / year
- Full-time
Are you looking for a new career opportunity? Join our team.
Added 15 mins ago
EV
Supervisor, Mine Operations
Elk Valley Resources
Elkford, BC
- Full-time
Are you looking for a new career opportunity? Join our team.
Added 15 mins ago
EC
Administrative Assistant PT
EHN Canada
Carters Point, NB
- $22 to $25 CAD / hour
- Part-time
…including support to the Executive Director and site leadership team, coordination of special projects, accreditation activities, quality and compliance processes, and other administrative…
Added 15 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Oxbow, SK
- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…
Added 15 mins ago
P
Portfolio Manager, Multi-Asset Wealth Solutions
Purpose
Toronto, ON
- Full-time
Lead full construction and management of the Founders and Builders funds
Added 15 mins ago
LT
Quality Systems Specialist
LMI Technologies
Burnaby, BC
- Full-time
Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
Added 15 mins ago
SC
Design Director
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
…long-term progression tracks. Additionally, you will hire, lead and organize a design team, mentoring designers to ensure the game vision and direction is executed at a AAA…
Added 15 mins ago
K
Regional Sales Manager
Kelly
Sudbury, ON · Greater Sudbury, ON
- $85,000 USD / year
- Full-time
We're looking for enthusiastic, motivated individuals to join our client’s team as a Regional Sales Manager in St. Catharines, ON!
Added 15 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Lead the annual operating and capital budgeting processes, forecasting activities, and long-range financial planning.
Added 15 mins ago
MF
Licensed Journeyperson
Merit for Jobs
Hamilton, ON
- Full-time
They are seeking a hard-working individual to join their team in Hamilton, ON, as a 306A Licensed Plumber.
Added 15 mins ago
MF
Licensed Journeyperson
Merit for Training
Hamilton, ON
- Full-time
They are seeking a hard-working individual to join their team in Hamilton, ON, as a 306A Licensed Plumber.
Added 15 mins ago
MF
Licensed Journeyperson
Merit for Apprenticeship
Hamilton, ON
- Full-time
They are seeking a hard-working individual to join their team in Hamilton, ON, as a 306A Licensed Plumber.
Added 15 mins ago
SC
Design Director
Sony Computer Entertainment France SA
Montreal, QC
- Full-time

Arrow Workforce Solutions

Bilingual Call Centre Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $23.76/hour
Job type: Contract
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues. Maintain ownership and accurate records of customer interactions while meeting service targets and identifying opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and system-navigation assessments.

Skills

Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Attention To Detail
Shipment Tracking
Issue Resolution
Customer Empathy
Microsoft Office
Computer Literacy
Typing

Visa sponsorship

Not detected in the job text

Keywords

English
French
Omni-Channel Customer Service
Inbound Customer Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Sales Lead Generation
Quality Standards
Performance Metrics
Windows
Microsoft Office
Word
Excel
Typing Assessment
System Navigation
Canadian Geography
Transportation
Logistics
Supply Chain

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