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Added 5 mins ago
RM
Assistant, Healthy Sexuality Clinics
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Mississauga, ON
- Other
Collaborative and inclusive with strong customer service mindset
Added 5 mins ago
CB
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Mississauga, ON
- Full-time
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Added 5 mins ago
SI
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Added 18 mins ago
GE
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- $50,000 to $60,000 CAD / year
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Added 19 mins ago
DC
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Added 19 mins ago
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Added 19 mins ago
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Associate Product Manager
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- Full-time
…positioning, and growth of our product portfolio while delivering technical support that meets evolving customer and market…
Added 19 mins ago
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- Full-time
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Added 19 mins ago
Sales Representative
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Added 19 mins ago
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Added 19 mins ago
TH
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Added 19 mins ago
TH
Tool Rental Service Technician Part-Time - 7062 Clareview
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Excellent communication skills and customer service skills
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TH
Tool Rental Technician : Part Time - STRAWBERRY HILL
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Added 19 mins ago
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Certified Heavy Equipment Mechanic: Located in VANCOUVER
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Added 19 mins ago
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Assistant Store Manager- Saanich Store
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- Full-time
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Tool Rental Service Technician : Full Time - CAMPBELL RIVER
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Tool Rental Technician: Full Time - BEACON HILL
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…responsible for: ensuring LE rental readiness, providing LE technical expertise to customers and store Tool Rental Centre (TRC) associates, performing general maintenance and repair of…
Added 19 mins ago
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Tool Rental Service Technician: Part Time - VANCOUVER TERMINAL
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Added 19 mins ago
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Tool Technician Part Time - BRAMPTON S
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- Part-time
Excellent communication skills and customer service skills
Added 19 mins ago
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The Home Depot
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- Full-time
Strong customer service and stakeholder support orientation.
Added 36 mins ago
IF
IT Technician
iA Financial Group
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Added 36 mins ago
D
Member Reception Agent
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- Full-time
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Added 36 mins ago
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Associé aux ventes internes II - Inside Sales Associate II
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- Full-time
…exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having the…
Added 36 mins ago
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Digital Print Expert
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- Full-time
This position is accountable for meeting quality standards in a print department. Processes customer orders efficiently and accurately to maximize profitability and by providing high…

Arrow Workforce Solutions

Bilingual Call Centre Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $23.76/hour
Job type: Contract
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues. Maintain ownership and accurate records of customer interactions while meeting service targets and identifying opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and system-navigation assessments.

Skills

Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Attention To Detail
Shipment Tracking
Issue Resolution
Customer Empathy
Microsoft Office
Computer Literacy
Typing

Visa sponsorship

Not detected in the job text

Keywords

English
French
Omni-Channel Customer Service
Inbound Customer Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Sales Lead Generation
Quality Standards
Performance Metrics
Windows
Microsoft Office
Word
Excel
Typing Assessment
System Navigation
Canadian Geography
Transportation
Logistics
Supply Chain

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