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Added 11 mins ago
WM
310T Mechanic (Afternoon shift)
Waste Management, Inc. (WM)
Ottawa, ON · CARP, ON
- Full-time
…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 11 mins ago
PI
Commissioning Manager
Progesys Inc
Sudbury, ON
- Full-time
Lead and manage the commissioning team in the execution of all activities
Added 11 mins ago
Process Team Leader - Automation, Backend, Test and SPCM
Excelitas Technologies
Vaudreuil-Dorion, QC
We are seeking a Process Team Leader for the following technical areas: Backend, Test, and SPCM. This individual will also serve as a Process Automation Engineer/Scientist supporting…
Added 11 mins ago
Service Support Officer
Scotiabank
Toronto, ON
Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or Team Lead and/or AML and/or Branch Compliance Officer (BCO) and/or Chief…
Added 11 mins ago
Senior Analyst - Business Support Strategy & Incident Management
Scotiabank
Toronto, ON
Lead troubleshooting efforts for major incidents, with a focus on reducing Mean Time to Close.
Added 11 mins ago
Senior Manager, Development
Scotiabank
Toronto, ON
Lead and manage the delivery of large, complex, enterprise‑level initiatives on Azure Databricks Data platform.
Added 11 mins ago
MC
Construction Site Representative (Transmission)
Maven Consulting Limited
Remote, Canada
- Contract
- Remote
Serve as the Client’s on-site lead, overseeing contractor work for compliance with contract scope, schedules, drawings, specifications, technical standards, quality expectations, and…
Added 11 mins ago
H
Senior Systems Integration Engineer
HDR
Toronto, ON
- Full-time
…disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or…
Added 11 mins ago
H
Senior Transportation Engineer
HDR
Calgary, AB
- Full-time
…disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or…
Added 11 mins ago
S
Geospatial Analyst
Stantec
Waterloo, ON
- Full-time
Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth. We draw from more than 20 technical specialties worldwide…
Added 11 mins ago
DI
Data Engineering Lead
Definity Insurance Company
Toronto, ON
- Full-time
The Data Engineering Lead is responsible for setting and driving the technological vision, architecture, and development practices for data solutions across Technology Solutions. This role…
Added 11 mins ago
Software Developer, Subsurface Applications (Associate - Senior) Landmark
Halliburton
Calgary, AB
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop…
Added 11 mins ago
MI
Senior Manager, Fund Accounting, Private Markets
MUFG Investor Services
Toronto, ON
- $105,000 to $154,000 CAD / year
- Full-time
…reporting. This role leads planning and execution, provides technical review and guidance, escalates risks and opportunities, and develops team capability while maintaining strong client…
Added 11 mins ago
HG
DC Team Leader- FT Inbound (3rd Shift)
H&M Group
Ajax, ON
- Full-time
Strategic & Operational Leadership - Lead and manage day-to-day warehouse operations, ensuring timely and accurate flow of goods across inbound, outbound, returns, VAS, and inventory…
Added 26 mins ago
Donor Centre Nurse
Canadian Blood Services
Calgary, AB
Drawing on your knowledge and experience you will provide coaching and consultation to donor centre staff, acting as team lead for collection events as needed.
Added 26 mins ago
Manager Indigenous Relations
FortisAlberta
Calgary, AB
Lead, manage, coach, and motivate employees; this includes providing direction, expertise and advice to employees, identifying employee training requirements, and formally managing the…
Added 26 mins ago
Application Technical Architect
Capgemini
Vancouver, BC
We are seeking an experienced hands-on Application Technical Architect to provide technical leadership for a diverse enterprise application portfolio under the Application Management…
Added 26 mins ago
B
Software Development Manager
Benevity
Remote, Canada
- Full-time
- Remote
…We're looking for a talented Software Development Manager to lead multiple engineering teams in a fast-paced, collaborative, diverse and inclusive environment. The ideal candidate has a…
Added 26 mins ago
B
Software Development Manager
Benevity
Remote, Canada
- $137,800 to $179,080 CAD / year
- Full-time
- Remote
…We're looking for a talented Software Development Manager to lead multiple engineering teams in a fast-paced, collaborative, diverse and inclusive environment. The ideal candidate has a…
Added 26 mins ago
A
Enterprise Account Executive
Airbyte
Remote, Canada
- $290,000 to $350,000 CAD / year
- Full-time
- Remote
Lead effective discovery to uncover customer challenges, business priorities, technical requirements, and decision criteria.
Added 26 mins ago
P
Technical Customer Support Advocate
Procurify
Remote, Canada
- Full-time
- Remote
Technical Problem Solving: You will manage and resolve complex inbound technical tickets via email and live chat. While most interactions are written, you will lead occasional video calls…
Added 26 mins ago
Lead Graphic Artist
2K
Montreal, QC
As a Lead Graphic Artist at Cloud Chamber, you will join our talented development team to help shape our project's visual identity, including in-game environmental branding, UI,…
Added 39 mins ago
M
Technical Marketing & Partnerships Specialist
MistyWest
Vancouver, BC
- $75,000 to $95,000 CAD / year
- Full-time
Turn partners into a lead engine. You'll build real relationships with our partner network. You'll run quarterly partner funnel reviews, comparing our pipeline with our partners' to find…
Added 39 mins ago
AI
Mainframe DevOps Migration Consultant
Aptino, Inc.
Canada
- Contract
Lead CA Endevor → Git/IBM DBB/IDD migration projects.
Added 39 mins ago
FC
FLIGHT CENTRE TRAVEL GROUP - POWER PLATFORM & AI SOLUTIONS SPECIALIST - VANCOUVER, BC
Flight Centre Travel Group Canada
BC · British Columbia, Canada
- Full-time
Act as the technical lead for AI-generated development, guiding AI tools to produce applications, workflows, integrations, and supporting components.

Arrow Workforce Solutions

Bilingual Call Centre Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $23.76/hour
Job type: Contract
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues. Maintain ownership and accurate records of customer interactions while meeting service targets and identifying opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and system-navigation assessments.

Skills

Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Attention To Detail
Shipment Tracking
Issue Resolution
Customer Empathy
Microsoft Office
Computer Literacy
Typing

Visa sponsorship

Not detected in the job text

Keywords

English
French
Omni-Channel Customer Service
Inbound Customer Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Sales Lead Generation
Quality Standards
Performance Metrics
Windows
Microsoft Office
Word
Excel
Typing Assessment
System Navigation
Canadian Geography
Transportation
Logistics
Supply Chain

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