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Added 12 mins ago
F
Webber - Project Manager - Infrastructure Management
Ferrovial
Hamilton, ON · CAN - Webber - Infra - Hamilton
- Full-time
…quality while solving complex project challenges using field experience, innovative construction methods and BIM technology. As a subsidiary of Ferrovial, Webber has access to a global…
Added 12 mins ago
CL
Spécialiste en logistique des ventes et marketing
CM Labs
Montreal, QC
- Full-time
Au moins 5 ans d'expérience en coordination administrative, en soutien aux opérations ou dans un rôle similaire.
Added 12 mins ago
P
Real Estate & Operations Lead
Prologis
Toronto, ON
- Full-time
Title: Senior Manager, Real Estate and Customer Experience
Added 12 mins ago
BS
Full-Time Sales Associate
Browns Shoes
Ottawa, ON
- Full-time
At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.
Added 12 mins ago
RG
Design Studio Manage
Regional Group
Ottawa, ON · Nepean, Ontario
- Full-time
eQ Homes is looking for a Design Studio Manager leads the Design Studio team, ensuring an exceptional customer experience while driving operational excellence and profitability. This role…
Added 12 mins ago
S&
Planner, Demand Planning
Silk & Snow
Toronto, ON
- Full-time
The Qualifications and Experience we like to see:
Added 12 mins ago
R
Customer Service Broker - Personal Lines (ON) - (Pipeline Collection)
Ratehub
Remote, Canada
- Full-time
- Remote
Provide quality customer service and professional expert advice to clients
Added 12 mins ago
Customer Experience Associate (Precious Metals Analyst)
Canada Gold
Vancouver, BC
We’re looking for a full-time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Vancouver location (2490 Main Street, Vancouver, BC, V5E 3E2) This is a…
Added 12 mins ago
WG
General Manager - Farm
Westbow Group of Companies
Victoria, BC
- Full-time
Grow revenue through sales initiatives, customer relationships, product development, marketing collaboration, and market expansion.
Added 12 mins ago
HP
367-26 Medical Imaging Clerk I, Medical Imaging, Temporary Part-Time x2, Stratford
Huron Perth Healthcare Alliance
Stratford, ON
- Part-time
Team oriented and customer focused; able to interact (written and verbally) on a professional level with a variety of internal and external contacts, healthcare professionals, patients and…
Added 12 mins ago
HP
368-26 Medical Imaging Clerk I, Medical Imaging, Regular Part-Time, Stratford
Huron Perth Healthcare Alliance
Stratford, ON
- Part-time
Team oriented and customer focused; able to interact (written and verbally) on a professional level with a variety of internal and external contacts, healthcare professionals, patients and…
Added 12 mins ago
T
PIA Client Service Associate (12M STA)
TD
Whitby, ON
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 12 mins ago
T
Personal Banking Associate
TD
Grand Bend, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 12 mins ago
P
Diesel Truck Technician Mechanic II 3rd-5th Year Apprentice Program
Penske
Laval, QC
- Full-time
…helping you develop your career. If you have truck mechanic experience and are Dynamic, Motivated and Ready to live a unique opportunity, WE WANT…
Added 12 mins ago
PC
Service Coordinator
People Corporation
Winnipeg, MB · MB - Life Benefits Wpg
- Full-time
Provide timely, professional, and culturally responsive service to plan members, plan administrators, and clients.
Added 12 mins ago
C
Meat Cutter
Co-op
Wainwright, AB
- Part-time
Perform other duties as assigned to support team operations and customer service initiatives.
Added 12 mins ago
GH
Guest Service Supervisor
Germain Hôtels
Ottawa, ON
- Full-time
Support team members in their work and professional development.
Added 12 mins ago
Future Field Leader Trainee
UFA Co-operative Ltd.
Airdrie, AB · Edmonton, AB · Lethbridge, AB · AB · Red Deer County, AB
The Future Field Leader Trainee supports daily store, yard, receiving, and site operations while delivering exceptional customer service in alignment with company standards. Through…
Added 12 mins ago
C
Associate Financial Advisor
CIBC
Summerside, PE
- Full-time
…include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work…
Added 12 mins ago
C
Product Manager - Simplii Financial
CIBC
Toronto, ON
- Full-time
…move work forward with clarity and purpose. You'll support customer-focused decision-making by connecting insights, priorities, and delivery outcomes. In this role, you'll continue…
Added 12 mins ago
C
Investment Advisor
CIBC
Calgary, AB
- Full-time
You have a postsecondary degree/diploma and/or 4 years of relevant experience.
Added 12 mins ago
C
Routing/IP Software Engineer - New Grad
Ciena
Ottawa, ON
- Full-time
Consult with engineers, architects, and other professional and technical personnel.
Added 27 mins ago
CG
Sanitation Supervisor
C.H. Guenther & Son
Calgary, AB
- Full-time
…key programs such as third party audits, regulatory audits, customer audits, departmental goals and objectives (KPI’s), keeps current with sanitation and key performance indicators, ensures…
Added 27 mins ago
AS
Bilingual Customer Service Specialist for Pharmaceuticals/Healthcare (English/French) - Full-time Permanent (remote in Canada)
Alphanumeric Systems
Remote, Canada
- $50,000 CAD / year
- Full-time
- Remote
This is a high-volume contact center, and candidates are chosen to deliver an optimized customer service experience in a personalized manner. This role plays a critical role in supporting…
Added 27 mins ago
Customer Service Representative
Government of New Brunswick
Perth-Andover, NB
…related post-secondary diploma plus a minimum of three years of customer service or related work experience. Subject to the response to this competition, an equivalent combination of…

Arrow Workforce Solutions

Bilingual Call Centre Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $23.76/hour
Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues with internal teams. Maintain ownership and accurate records of customer cases while meeting service targets and identifying opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and system-navigation assessments.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Shipment Tracking
Issue Resolution
Sales Lead Generation
Microsoft Office
Windows-Based Systems
Computer Literacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Contact Centre
Omni-Channel Support
Inbound Inquiries
Phone Support
Chat Support
Email Support
Shipment Inquiries
Tracking Updates
Delivery Status
Address Changes
Proof Of Delivery
Pickup Requests
Pricing Information
Issue Resolution
Internal Coordination
Customer Updates
Sales Lead Generation
Quality Standards
Performance Metrics
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
Multitasking Simulation
Canadian Geography

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