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Added 10 mins ago
CH
Maintenance Technician
Co-operative Housing Federation BC
Vancouver, BC
- Full-time
High school diploma or equivalent combination of training and relevant work experience
Added 10 mins ago
MU
Indigenous Student Ambassador
McGill University
Montreal, QC · McLennan Library
- Part-time
…Engineering, Management, Music, Nursing or Science are welcome. Experience with Indigenous communities General knowledge of the downtown campus and student life. Strong written and oral…
Added 10 mins ago
GO
Customer Service Representative
Government of New Brunswick
Sussex, NB
- Full-time
Service New Brunswick is seeking an individual to join the Sussex team as a Customer Service Representative.
Added 10 mins ago
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Senior IT Risk Advisor
Desjardins
Levis, QC · Montreal, QC
- Full-time
Serve as your department’s representative with the IT security officer (ITSO), business security officer (BSO), IT officers and business sector representatives
Added 11 mins ago
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Customer Service Representative -Speedy Glass
Belron
Calgary, AB · Speedy - Calgary Franklin Park
- Full-time
You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy…
Added 11 mins ago
M
Summer Intern 2027 - Product Design
Manulife
Toronto, ON · Quebec, QC
- Full-time
…of Manulife.com by helping create wireframes, contribute to experience design activities, and assist with maintaining and evolving our design system…
Added 25 mins ago
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Financial Services Representative - North Vancouver (8-Month Contract)
Vancity
North Vancouver, BC
- Full-time
As a Financial Services Representative, you’ll be the first point of contact for our members - making it easier to bank with us, earning their trust, and creating a personalized member…
Added 25 mins ago
T
IT Governance and Reporting Specialist
TransLink
Vancouver, BC · Greater Vancouver, BC
- $84,480 to $126,720 CAD / year
- Full-time
…or other related discipline, plus five (5) years of relevant experience working in information security, process auditing or other compliance/governance related area in a unionized…
Added 25 mins ago
MH
VIE – Demand Planning Analyst – Moët Hennessy Brands
Moët Hennessy
Montreal, QC
- Other
First experience in Demand/Supply Planning, Inventory, Distribution or Business Analytics.
Added 25 mins ago
NC
Manager, Content strategy and Operations
Newfoundland Capital Corporation Limited
Toronto, ON
- Full-time
Support and, where required, directly manage content scheduling within digital signage platforms; experience with Navori or other CMS is a strong asset.
Added 25 mins ago
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Digital Sales Engineer / Market Development Manager-Automation-Flygt
Xylem
Montreal, QC
- Full-time
…passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable…
Added 25 mins ago
RM
Inside Sales Representative
Rochester Midland Corporation
Ajax, ON
- Full-time
Proactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be…
Added 25 mins ago
BC
Customer Service Representative -Speedy Glass
Belron Canada inc
Calgary, AB
- Full-time
You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy…
Added 25 mins ago
Court Officer 1-2 - Administration
The Government of Nova Scotia
Halifax, NS
The successful candidate must have two years of post-secondary education in a related discipline plus one-year related experience, ideally in a legal environment, or an acceptable…
Added 25 mins ago
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Part Time Sales Representative Koodo | Cottonwood Mall
TELUS
Chilliwack, BC
- Part-time
Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof
Added 25 mins ago
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Part Time Sales Representative (Koodo) | Cross Iron Mills
TELUS
Rocky View, AB
- Part-time
Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof
Added 25 mins ago
CT Technologist - Diagnostic Imaging
Nova Scotia Health and IWK Health
Sydney, NS
…and performs clerical duties related to the handling of the…
Added 41 mins ago
S
Business Development Representative - SMB
Solink
Remote, Canada
- $68,500 to $85,000 CAD / year
- Full-time
- Remote
As a Business Development Representative (BDR) at Solink, you will play a crucial role in driving the growth of our business by identifying and generating new business opportunities. Your…
Added 54 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 54 mins ago
TH
Customer Experience Representative
Trudell Healthcare Solutions Inc.
London, ON
- Full-time
Are you passionate about delivering exceptional customer experiences, thriving in a fast-paced environment, and finding smarter ways to get things done? We at Trudell Healthcare Solutions…
Added 54 mins ago
DD
Strategic Account Representative
D&H Distributing
Mississauga, ON
- Full-time
Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable…
Added 54 mins ago
DD
Strategic Account Representative
D&H Distributing
Mississauga, ON
- Full-time
Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable…
Added 54 mins ago
AL
Technical Support Analyst
Acturis Limited
Victoria, BC
- Full-time
Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)
Added 54 mins ago
AL
Technical Business Analyst Co-op at Acturis Canada - Winter 2027
Acturis Limited
Victoria, BC
- Internship
Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)
Added 55 mins ago
Customer Experience Representative
Trudell Medical Group
London, ON
Are you passionate about delivering exceptional customer experiences, thriving in a fast-paced environment, and finding smarter ways to get things done? We at Trudell Healthcare Solutions…

Arrow Workforce Solutions

Bilingual Call Centre Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $23.76/hour
Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues with internal teams. Maintain ownership and accurate records of customer cases while meeting service targets and identifying opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and system-navigation assessments.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Shipment Tracking
Issue Resolution
Sales Lead Generation
Microsoft Office
Windows-Based Systems
Computer Literacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Contact Centre
Omni-Channel Support
Inbound Inquiries
Phone Support
Chat Support
Email Support
Shipment Inquiries
Tracking Updates
Delivery Status
Address Changes
Proof Of Delivery
Pickup Requests
Pricing Information
Issue Resolution
Internal Coordination
Customer Updates
Sales Lead Generation
Quality Standards
Performance Metrics
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
Multitasking Simulation
Canadian Geography

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