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Added 10 mins ago
MU
Indigenous Student Ambassador
McGill University
Montreal, QC · McLennan Library
- Part-time
Advise prospective Indigenous students on academic programs, admissions processes, financial aid, and specific support services with a positive and supportive attitude.
Added 10 mins ago
GO
Customer Service Representative
Government of New Brunswick
Sussex, NB
- Full-time
Service New Brunswick is seeking an individual to join the Sussex team as a Customer Service Representative.
Added 10 mins ago
M
Summer Intern 2027 - Product Design
Manulife
Toronto, ON · Quebec, QC
- Full-time
We are looking for a Product Design Co‑op Student to join the Manulife Digital Design team. In this role, you will support the design of Manulife.com by helping create wireframes,…
Added 24 mins ago
SH
Registered Nurse
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
The Registered Nurse (RN)/Registered Psychiatric Nurse (RPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health…
Added 24 mins ago
SH
Home Care Attendant-Aide - Soins à domicile
Southern Health-Santé Sud
Niverville, MB
- Full-time
…is responsible for the provision of personal care and home support services to an individual or group of home care clients as assigned. As identified by an established plan of care, the HCA…
Added 24 mins ago
SH
Health Care Aide - Uncertified
Southern Health-Santé Sud
MB · Vita, MB
- Full-time
…team leaders, the Uncertified Health Care Aide (UHCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The UHCA…
Added 24 mins ago
V
Financial Services Representative - North Vancouver (8-Month Contract)
Vancity
North Vancouver, BC
- Full-time
As a Financial Services Representative, you’ll be the first point of contact for our members - making it easier to bank with us, earning their trust, and creating a personalized member…
Added 24 mins ago
T
IT Governance and Reporting Specialist
TransLink
Vancouver, BC · Greater Vancouver, BC
- $84,480 to $126,720 CAD / year
- Full-time
…implementation and optimization of governance and control initiatives in support of the overall Business Technology Services strategy and service…
Added 24 mins ago
NC
Manager, Content strategy and Operations
Newfoundland Capital Corporation Limited
Toronto, ON
- Full-time
Lead, coach and support members of the Content team, creating clear ownership, priorities and accountability across projects.
Added 24 mins ago
RM
Inside Sales Representative
Rochester Midland Corporation
Ajax, ON
- Full-time
Proactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be…
Added 24 mins ago
H
Reception & Office Assistant
HealthCareersInSask.ca
Melfort, SK
- Part-time
Department: Registration and Information Services
Added 24 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Watrous, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 24 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Yorkton, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 24 mins ago
H
Nurse B - Clinician
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 24 mins ago
H
Unit Assistant
HealthCareersInSask.ca
Swift Current, SK
- Part-time
Job Description: Provides support to a unit/department by performing reception, clerical, portering and cleaning duties.
Added 24 mins ago
H
Unit Assistant
HealthCareersInSask.ca
Nipawin, SK
- Full-time
Job Description: Provides support to a unit/department by performing reception, clerical, portering and cleaning duties.
Added 24 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Nipawin, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 24 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Watrous, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 24 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Regina, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 24 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Moose Jaw, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 24 mins ago
R
Machinist
RTX
Mississauga, ON
- Full-time
…boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services,…
Added 24 mins ago
Licensed Practical Nurse - Repost
Winnipeg Regional Health Authority
Steinbach, MB
The Licensed Practical Nurse (LPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health within a people‐centered care…
Added 25 mins ago
Registered Nurse
Winnipeg Regional Health Authority
Portage la Prairie, MB
The Registered Nurse (RN)/Registered Psychiatric Nurse (RPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health…
Added 25 mins ago
Health Care Aide - Uncertified
Winnipeg Regional Health Authority
MB · Vita, MB
…team leaders, the Uncertified Health Care Aide (UHCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The UHCA…
Added 25 mins ago
Home Care Attendant-Aide - Soins à domicile
Winnipeg Regional Health Authority
Niverville, MB
…is responsible for the provision of personal care and home support services to an individual or group of home care clients as assigned. As identified by an established plan of care, the HCA…

Arrow Workforce Solutions

Bilingual Call Centre Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $23.76/hour
Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues with internal teams. Maintain ownership and accurate records of customer cases while meeting service targets and identifying opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and system-navigation assessments.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Shipment Tracking
Issue Resolution
Sales Lead Generation
Microsoft Office
Windows-Based Systems
Computer Literacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Contact Centre
Omni-Channel Support
Inbound Inquiries
Phone Support
Chat Support
Email Support
Shipment Inquiries
Tracking Updates
Delivery Status
Address Changes
Proof Of Delivery
Pickup Requests
Pricing Information
Issue Resolution
Internal Coordination
Customer Updates
Sales Lead Generation
Quality Standards
Performance Metrics
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
Multitasking Simulation
Canadian Geography

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