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Added 5 mins ago
Mechanical Designer
Hatch
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Join our Project Delivery Group (PDG), a dynamic team of professionals passionately committed to world-class project delivery across the globe. With expertise in sustainable studies, asset…
Added 5 mins ago
Mechanical Engineering Trainee
Hatch
Mississauga, ON
Join our Project Delivery Group (PDG), a dynamic team of professionals passionately committed to world-class project delivery across the globe. With expertise in sustainable studies, asset…
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C
Applications Development Technology Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 5 mins ago
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Product Manager
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London, ON
- Full-time
At LBMX, you’ll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.
Added 5 mins ago
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Associate, Commercial Banking - Bilingual
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Val-d'Or, QC
- Part-time
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chef de quart - Store# 62410, 1975 BLVD MONSEIGNEUR-LANGLOIS
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- Full-time
…in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing…
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- Full-time
Lead direct reports and provide functional leadership to project team members. Set clear expectations, provide regular coaching and feedback, support development plans, and build project…
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Senior Electrical Engineer
CBCL Limited
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…Electrical Engineer to join our Electrical Utilities & Renewables team based in either Halifax, Nova Scotia or one of our New Brunswick branch offices (Moncton, Fredericton, or Saint John).…
Added 5 mins ago
Senior Electrical Engineer
CBCL Limited
Halifax, NS
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Senior Electrical Engineer
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Added 5 mins ago
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Embedded Firmware Developer
Avnan
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- Temporary
We are looking for an experienced Embedded Firmware Developer to join our engineering team on a 6-month contract. Reporting to the Senior Software Design Lead, you will develop, test and…
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Project Assistant/Office Administrator - Buildings West
Bird Construction
Kelowna, BC
- Full-time
Work closely with project team members and other stakeholders to identify, develop, implement, and support cost-effective project delivery.
Added 5 mins ago
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LEAD - Field Engineer (Quebec City, QC) 2026 Opportunities
Baker Hughes
Quebec, QC · CA-QC-OTHER QUEBEC
- $22.5 USD / hour
- Full-time
…technically and professionally, may have the opportunity to lead crews to ensure that equipment is installed, maintained, and started properly and that jobsite services exceed customer…
Added 5 mins ago
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Network & Telecom Analyst II
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- Full-time
Join our diverse team of 13,000 talented individuals committed to providing mineral security to a world in transition. We invite you to put your skills to work, driving meaningful and…
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Operations Supervisor
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Regina, SK
- Part-time
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Added 5 mins ago
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Clinical Care Supervisor (LPN) - Vancouver, Richmond & North Shore, BC
Globifyhq Ltd.
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- Full-time
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Added 5 mins ago
WI
Project Controls Analyst
WSP in Canada
BC · British Columbia, Canada
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 5 mins ago
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Chef Exécutif / Executive Chef
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- Full-time
…are currently looking for an Executive Chef to work with our team. The selected individual will also be a true culinary creator, people developer, and steward of our three…
Added 5 mins ago
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Director, Domain Enterprise Architect, RPA and Intelligent Automation
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Senior Beauty Sales Consultant
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Lead by example by delivering personalized beauty consultations and expert product recommendations.
Added 5 mins ago
PF
Professional Services Consultant
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Toronto, ON
- $80,000 to $100,000 CAD / year
Lead training and requirements gathering workshops, discovery sessions, and solution design discussions with clients.
Added 5 mins ago
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Program and Events Producer
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Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
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Added 5 mins ago
Project Engineer
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Edmonton, AB · Hardisty, AB · AB · Calgary, AB
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Added 5 mins ago
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Ordonnanceur principal
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- Full-time
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Added 5 mins ago
IC
Problem Management, Lead
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- Full-time
The vacant Problem Management, Lead role will report to the Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments…

Arrow Workforce Solutions

Bilingual Call Centre Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Contract

Apply About employer

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Job details

Pay: Pay Rate: $23.76/hour
Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues with internal teams. Maintain ownership and accurate records of customer cases while meeting service targets and identifying opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and system-navigation assessments.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Shipment Tracking
Issue Resolution
Sales Lead Generation
Microsoft Office
Windows-Based Systems
Computer Literacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Contact Centre
Omni-Channel Support
Inbound Inquiries
Phone Support
Chat Support
Email Support
Shipment Inquiries
Tracking Updates
Delivery Status
Address Changes
Proof Of Delivery
Pickup Requests
Pricing Information
Issue Resolution
Internal Coordination
Customer Updates
Sales Lead Generation
Quality Standards
Performance Metrics
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
Multitasking Simulation
Canadian Geography

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