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Added 8 mins ago
T
Project Manager
Thales
Ottawa, ON
- Full-time
Thales has a vacancy for a Project Manager (PM) who will be responsible for the delivery of the assigned project, its business rhythm and all associated governance aspects in order to…
Added 8 mins ago
SL
Senior Microsoft 365 Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
As a Senior Microsoft 365 Engineer, you will solve complex Microsoft 365 engineering challenges and lead technical initiatives from requirements and design through implementation and…
Added 8 mins ago
SL
Manager, Finance Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Lead end-to-end transformation engagements, from discovery and current-state assessment through solution design, delivery and value realization
Added 8 mins ago
M
Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
The ideal candidate brings strong business acumen, exceptional communication capabilities, and a proven ability to lead large-scale digital and organizational transformations within a…
Added 8 mins ago
FH
Director, Clinical Operations (Community & Hospital)
Fraser Health
White Rock, BC
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 8 mins ago
TC
Aexeo Onboarding - Vice President
The Citco Group Limited
Halifax, NS
- Full-time
…of large engagements, including client integration, service delivery and sales support. The Aexeo Onboarding VP is responsible for managing virtual teams that assist clients in integrating…
Added 8 mins ago
K
Director - Technology
KPMG
ON · Toronto, Ontario
- Full-time
Lead the development and execution of the Audit Technology & Transformation strategy, aligning technology initiatives with the evolving needs of the Audit practice.
Added 22 mins ago
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SENIOR BUSINESS ADVISOR - TECHNOLOGY AND OPERATIONS
BDC
Montreal, QC
- Full-time
Lead end-to-end project delivery, including scope, objectives, deliverables, budgets, timelines, risks, resources, and quality.
Added 22 mins ago
Sr/Lead Expeditor
Kiewit
Calgary, AB
Lead the expediting response when complex equipment, supplier performance, or manufacturing delays threaten Kiewit's project schedules. As a Senior Expeditor, you will own challenging…
Added 22 mins ago
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
…future-state capabilities, prioritize investments, and ensure delivery of measurable business outcomes. The incumbent leads product discovery, develops business cases, defines KPIs and…
Added 22 mins ago
Senior Manager and Team Lead, Credit Risk, Retail
Scotiabank
ON · Mississauga, ON
The Senior Manager and Team Lead, Credit Risk leads a team within ACE and is accountable for translating business strategy into clear priorities, sustained operational performance and a…
Added 22 mins ago
Team Lead, System Test Design
Dana Incorporated
Boucherville, QC
As the Team Lead, System test design, you will manage the test engineering team by owning sprint planning, task distribution, and workflow cadence across all testing activities. Act as the…
Added 22 mins ago
GI
Senior Technology Designer
Global Infrastructure
Vancouver, BC
- Full-time
The Senior Technology Designer provides technical leadership for the design and delivery of building technology systems, including communications, audio-visual, electronic security,…
Added 22 mins ago
Senior Strategic Sourcing Specialist
Lactalis
Toronto, ON
…targets and optimize other performance measures such as on-time delivery & lead time on purchased goods and services, without jeopardizing quality, flexibility and supply…
Added 23 mins ago
AG
Business Development Manager, Mining & Materials
AnalytiChem Group
Canada
- Full-time
The Business Development Manager, Mining & Materials will drive sales growth and lead generation for OREAS Certified Reference Materials across North America.
Added 23 mins ago
JG
nCino Tech Lead
J&M Group
Toronto, ON
- Full-time
Proven experience leading technical design, development, code reviews, and solution delivery.
Added 37 mins ago
MF
Director Investment Research
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…boutique investment teams. Working closely with the AI platform lead, you will own the delivery and day-to-day reliability of the platform that portfolio managers and analysts rely on - the…
Added 37 mins ago
RI
Senior Full Stack Engineer
Remarcable, Inc.
Remote, Canada
- $140,000 to $190,000 CAD / year
- Full-time
- Remote
…hub - and looking for a Senior Full Stack Engineer to take technical ownership of high-impact product…
Added 37 mins ago
Senior Fullstack Developer (Python) - AI features team
AlayaCare
Montreal, QC
As a senior member of the team, you’ll play a critical part in shaping the technical direction of projects, ensuring that work is well-sequenced, high-quality, and aligned with customer…
Added 53 mins ago
M
Manager, Project Delivery
Metrolinx
Toronto, ON
- Full-time
The Union+, East Harbour Transit Hub, Owner Participant (OP) team is looking for a Manager, Project Delivery to support the delivery of one of Metrolinx’s most complex transit…
Added 53 mins ago
E
Braze Architect
EXL
Canada
- Full-time
Lead technical delivery across implementation, migration, and optimization programs, including migrations from Salesforce Marketing Cloud, Iterable, Klaviyo, Adobe Campaign, or Oracle…
Added 53 mins ago
T
Technical Program Manager
Tekshapers
Mississauga, ON
- Full-time
Lead end-to-end project/program delivery, from roadmap definition and planning to execution and commercialization.
Added 54 mins ago
B
Project Manager
Boyden
Toronto, ON
- $75,000 to $95,000 CAD / year
- Full-time
Lead the biweekly project update meeting by preparing the agenda, reviewing progress and confirming actions, responsibilities and deadlines.
Added 1 hour ago
FO
Project Officer, Capacity Development
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
…and administrative and logistical support for development and delivery of capacity building programming to support the objectives of the Green Municipal Fund’s Community Efficiency…
Added 1 hour ago
TF
Software Development Lead
Turner Fleischer
Toronto, ON
- Full-time
As Software Development Lead, you oversee the design, development, and maintenance of custom software applications that support and streamline the studio’s business operations. Leading a…

Arrow Workforce Solutions

Bilingual Call Centre Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $23.76/hour
Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues with internal teams. Maintain ownership and accurate records of customer cases while meeting service targets and identifying opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and system-navigation assessments.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Shipment Tracking
Issue Resolution
Sales Lead Generation
Microsoft Office
Windows-Based Systems
Computer Literacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Contact Centre
Omni-Channel Support
Inbound Inquiries
Phone Support
Chat Support
Email Support
Shipment Inquiries
Tracking Updates
Delivery Status
Address Changes
Proof Of Delivery
Pickup Requests
Pricing Information
Issue Resolution
Internal Coordination
Customer Updates
Sales Lead Generation
Quality Standards
Performance Metrics
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
Multitasking Simulation
Canadian Geography

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