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Added 14 mins ago
TO
Specialist, Cybersecurity and Resilience
Town of Caledon
Caledon, ON
- Full-time
…involves strategic thinking and the ability to communicate complex technical information to non-technical…
Added 14 mins ago
NF
Director, Corporate Underwriting, Specialty Risk, Programs & Travel
Northbridge Financial Corporation
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC
- Full-time
As a Northbridge Director, Commercial Lines, Corporate Underwriting, you are the lead technical underwriting referral point for our commercial underwriting organization. You play a critical…
Added 14 mins ago
T
Software Engineer II (SDET)
TD
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- Full-time
Analyze the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates
Added 14 mins ago
C
VP Senior Software Engineer – Java & Distributed Systems
Citi
Mississauga, ON
- Full-time
Strong organizational skills and the ability to take ownership and lead by example
Added 14 mins ago
Design Manager – Water/Wastewater
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Calgary, AB
- Full-time
The Crude Product Quality Specialist provides enterprise technical and commercial leadership for crude oil, condensate and other petroleum-product quality. The role protects and enhances…
Added 14 mins ago
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Lead, Client Services - Bilingual (Hybrid)
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- Full-time
Lead group demonstrations that increase client awareness and understanding of our tools and offerings.
Added 14 mins ago
A
Product - Senior Manager/Manager, Product Distribution & Transportation
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Vancouver, BC
- Full-time
…maximize sales & sell-through. This role will elevate your technical & analytical capabilities as you learn how a sophisticated, data-driven inventory system works from the team who built…
Added 14 mins ago
SH
Software Developer - Enhance Ontario
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EO Head Office
- Full-time
As a senior member of the Software and Development Team, the Senior Software Developer takes the lead on designing, architecting, and delivering web applications and integration solutions…
Added 14 mins ago
Core Art Producer (Apex Legends)
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Reporting to the Lead Producer, we are seeking an experienced Art Producer to drive the creation of our iconic hard-surface assets, spanning legendary characters and cutting-edge weapons.…
Added 14 mins ago
TG
Lead Barber
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AB · Edmonton, Alberta
- Full-time
This position is ideal for someone with strong technical skills, a positive attitude, and the confidence to lead by example. You'll continue working behind the chair while supporting your…
Added 14 mins ago
TG
Lead Barber
Tommy Gun's Original Barbershop
Cochrane, AB
- Full-time
Tommy Gun's Original Barbershop The Quarry in Cochrane is hiring a Lead Barber / Mentor!
Added 14 mins ago
S
Junior Civil Engineering Designer
Stantec
London, ON
- Full-time
Join us to help plan, design, and engineer community and mobility solutions that improve everyday life. Whatever the distance, wherever the destination, our designs lead you there.
Added 14 mins ago
GJ
Gestionnaire de projets, Opérations commerciales - Project Manager, Commercial Operations
Groupe JAMP Pharma
Boucherville, QC
- Full-time
Added 14 mins ago
Advanced Lift Mechanic
Vail Resorts
Whistler, BC
Assist other mountain departments when requested to by your supervisor or lead hand.
Added 14 mins ago
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Lead Analyst, Statistical Sampling - State Prog Admin Coordinator
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Lead Analyst, Statistical Sampling
Added 14 mins ago
DL
Salesforce Omnistudio Developer
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ON · Ontario, Canada
- Contract
Lead technical design, development, code reviews, and end-to-end solution delivery.
Added 14 mins ago
RM
Responsable du pôle Ingénierie/Engineering Area Manager
Rinker Materials
Saint-Eustache, QC
- Full-time
…our customers, reviewing shop drawings along with providing technical support to our customers and internal departments (Sales and…
Added 14 mins ago
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Technical Program Manager
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ON · Ontario, Canada
- Full-time
Lead end-to-end project/program delivery, from roadmap definition and planning to execution and commercialization.
Added 14 mins ago
DI
Financial Controller
DuroByte Inc.
Windsor, ON
- $100,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced Financial Controller to lead the accounting and financial control functions
Added 14 mins ago
H
Full Stack Team Lead
Hays
Toronto, ON
- $145,000 to $175,000 CAD / year
- Full-time
We are looking for an experienced Full Stack Team Lead to join a growing technology team. This role is ideal for a senior developer who wants to remain hands-on technically while also…
Added 14 mins ago
ST
Senior Product Manager
S4S Tech LLC
ON · Ontario, Canada
- Contract
The successful candidate will drive the delivery of user-centric digital products while ensuring alignment between business objectives, customer needs, and technical implementation.
Added 29 mins ago
Operations NPI, Co-Op (Waterdown, CAN)
L3Harris Technologies
ON · Waterdown, ON
Lead and participate in assigned projects related to Operations activities
Added 29 mins ago
S
Senior Manager - Environmental Design and Approvals
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Toronto, ON
- Full-time
Lead the subject matter expert team tasked to complete Due Diligence work and reporting.
Added 29 mins ago
Director Infrastructure & Cybersecurity
FortisAlberta
Calgary, AB
Lead, manage, coach, and motivate a team of multidisciplinary Information Technology leaders and professionals; this includes providing direction, expertise and advice to employees,…

Arrow Workforce Solutions

Bilingual Call Centre Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Contract

Apply About employer

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Job details

Pay: Pay Rate: $23.76/hour
Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues with internal teams. Maintain ownership and accurate records of customer cases while meeting service targets and identifying opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and system-navigation assessments.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Shipment Tracking
Issue Resolution
Sales Lead Generation
Microsoft Office
Windows-Based Systems
Computer Literacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Contact Centre
Omni-Channel Support
Inbound Inquiries
Phone Support
Chat Support
Email Support
Shipment Inquiries
Tracking Updates
Delivery Status
Address Changes
Proof Of Delivery
Pickup Requests
Pricing Information
Issue Resolution
Internal Coordination
Customer Updates
Sales Lead Generation
Quality Standards
Performance Metrics
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
Multitasking Simulation
Canadian Geography

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