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Added 12 mins ago
GO
Customer Service Representative
Government of New Brunswick
Sussex, NB
- Full-time
Service New Brunswick is seeking an individual to join the Sussex team as a Customer Service Representative.
Added 26 mins ago
NC
Manager, Content strategy and Operations
Newfoundland Capital Corporation Limited
Toronto, ON
- Full-time
Collaborate with developers/technical teams where needed.
Added 26 mins ago
RM
Inside Sales Representative
Rochester Midland Corporation
Ajax, ON
- Full-time
Proactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be…
Added 26 mins ago
R
Machinist
RTX
Mississauga, ON
- Full-time
…transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the…
Added 26 mins ago
HL
Technical Sales Representative
Hydrasurvey Ltd.
Calgary, AB
- Full-time
As our Technical Sales Representative, you’ll increase revenue across Canada and the U.S., build strong client relationships and lead the entire sales cycle to help shape our North American…
Added 56 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 56 mins ago
M
Geomatics Internship - May 2027
McElhanney
Vancouver, BC
- Volunteer
…mapping, planning, landscape architecture, and environmental services. As a 100% employee-owned and operated firm, with over 1,500 staff members in 31 locations, we are proud to offer…
Added 56 mins ago
AL
Technical Support Analyst
Acturis Limited
Victoria, BC
- Full-time
As a Technical Support Analyst you will be supporting Acturis grow in a new business area. You will receive structured targets, regular feedback and an annual performance review. You will…
Added 1 hour ago
WR
Business Development Representative - Vancouver
War Room Advertising Services
Vancouver, BC
- $55,000 to $65,000 CAD / year
War Room is looking for a Business Development Representative (BDR) to join our growing team! Reporting to the Director of Sales, you will be responsible for generating new business…
Added 1 hour ago
H
Nurse A - Registered Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
Ability to perform technical emergency nursing duties with skill and competence
Added 1 hour ago
DH
CFD Intern
De Havilland Aircraft of Canada Limited
Mississauga, ON
- Volunteer
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
Added 1 hour ago
SC
Food Service Worker (PT Permanent) - 6290A
Starling Community Services
Waterloo, ON
- Part-time
…creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens…
Added 1 hour ago
SC
Employment Specialist - 6279G
Starling Community Services
Kitchener, ON
- Full-time
…creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens…
Added 1 hour ago
WI
HSE Site Representative
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
…safety orientations, training and presentations and communicate technical safety requirements…
Added 2 hours ago
P
Diesel Truck Technician Mechanic II 3rd-5th Year Apprentice Program
Penske
Laval, QC
- Full-time
Comprehensive technical and professional training
Added 2 hours ago
Customer Service Representative
Government of New Brunswick
Perth-Andover, NB
Service New Brunswick is seeking an individual to join the Perth Andover team as a Customer Service Representative.
Added 2 hours ago
Ground Test Engineering Intern
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Mississauga, ON
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
Added 2 hours ago
CFD Intern
Westerkirk
Mississauga, ON
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
Added 2 hours ago
AW
Bilingual Call Centre Representative
Arrow Workforce Solutions
Brampton, ON
- Contract
Bilingual Customer Service Representative (English/French)
Added 2 hours ago
TP
Assembler
Team Power Solutions
Saskatoon, SK
- Full-time
…innovative solutions across engineering, manufacturing, electrical services, instrumentation, and digital…
Added 3 hours ago
Senior Business Analyst
Halton Region
Oakville, ON
…committed to delivering modern, accessible, high quality digital services to the residents of Halton and our…
Added 3 hours ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
Added 3 hours ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
Added 3 hours ago
GI
Outside Sales Representative
Guillevin International
London, ON · Brogan - London
- Full-time
Technical knowledge of safety products, equipment, and services is an asset.
Added 3 hours ago
AW
Bilingual Customer Service Representative
Arrow Workforce Solutions
Brampton, ON
- Full-time
Bilingual Customer Service Representative (English/French)

Arrow Workforce Solutions

Bilingual Call Centre Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Contract

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Job details

Pay: Pay Rate: $23.76/hour
Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues with internal teams. Maintain ownership and accurate records of customer cases while meeting service targets and identifying opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and system-navigation assessments.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Shipment Tracking
Issue Resolution
Sales Lead Generation
Microsoft Office
Windows-Based Systems
Computer Literacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Contact Centre
Omni-Channel Support
Inbound Inquiries
Phone Support
Chat Support
Email Support
Shipment Inquiries
Tracking Updates
Delivery Status
Address Changes
Proof Of Delivery
Pickup Requests
Pricing Information
Issue Resolution
Internal Coordination
Customer Updates
Sales Lead Generation
Quality Standards
Performance Metrics
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
Multitasking Simulation
Canadian Geography

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