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Added 6 hours ago
Training Specialist, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
…part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health…
Added 6 hours ago
Customer Service Representative/Dispatch
SRS Distribution Inc.
Owen Sound, ON
Full-time
The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.…
Added 6 hours ago
Customer Service Rep
SRS Distribution Inc.
Burlington, ON
Full-time
The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.…
Added 7 hours ago
Call Center Representative
Arrow Workforce Solutions
Brampton, ON
Full-time
Identify opportunities for additional services and support sales lead generation initiatives.
Added 8 hours ago
Customer Service Representative
Arrow Workforce Solutions
Brampton, ON
Full-time
Identify opportunities for additional services and support sales lead generation initiatives.
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Outside Sales Representative
Sonepar
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Answering to the branch director, the sales representative’s main goal is to solicit new clients and to grow the current customer base in the electrical market in and around Dartmouth.
Added 8 hours ago
NPI Supply Chain Project Coordinator (Permanent Part-Time)
Hexagon
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Lead cross-functional meetings, such as the weekly NPI meetings per project as representative of Operations team with the purpose of tracking progress, review timelines, establishing…
Added 9 hours ago
Community Disability Worker, Every Other Weekend
Robin Hood Association
Sherwood Park, AB
$17.44 to $21.56 CAD / hour
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…protocols, Alberta Accommodation Standards, Alberta Health Services standards, Municipal Fire Standards, Service Quality Policy and Management System, Occupational Health & Safety Standards…
Added 9 hours ago
Specialist Physiotherapist Musculoskeltal Band 6
NHS Scotland
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…communication skills and have a willingness to be an active team…
Added 9 hours ago
Senior Consultant, Ivalua
Optis Consulting
Montreal, QC
Full-time
3+ years of relevant experience in a consulting/professional services environment, or the procurement department of a company
Added 10 hours ago
Community Disability Worker, Every Other Weekend
Robin Hood Association
Sherwood Park, AB
$17.44 to $21.56 CAD / hour
Full-time
…protocols, Alberta Accommodation Standards, Alberta Health Services standards, Municipal Fire Standards, Service Quality Policy and Management System, Occupational Health & Safety Standards…
Added 10 hours ago
Sales Representative - Uniform
Cintas Canada
Cambridge, ON
Full-time
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 11 hours ago
Sales Representative - Uniform
Cintas
Cambridge, ON
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
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Virology, Therapeutic Specialist - Northern Ontario
AbbVie
Sudbury, ON · Greater Sudbury, Ontario
$93,000 to $143,000 CAD / year
Full-time
Exceptional team player and ability to be an active member of a high performing team.
Added 12 hours ago
Représentant du service à la clientèle/Customer service representative
Lanctôt Sports
MB · Saint-Laurent, MB
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We are looking for an expert of customer service who is interested in sports and outdoors . As a customer service representative, you will be the first contact for the customers of our…
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Events Assistant
Boomerang HFX
Toronto, ON
Full-time
Introduce and explain promotional offers, products and services
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Customer Service Representative
Boomerang HFX
Toronto, ON
Full-time
Boomerang is growing its Toronto team and hiring a Customer Service Representative to be the friendly face of our clients' brands at live events and in-store promotions across the GTA.…
Added 13 hours ago
Financial Service Representative - LendDirect Office 1576
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…empowered us to develop convenient, easily accessible financial services that meet our customers' growing…
Added 13 hours ago
Financial Service Representative - LendDirect Office 1576
Attain Finance
Toronto, ON · Scarborough, ON
Full-time
…empowered us to develop convenient, easily accessible financial services that meet our customers' growing…
Added 14 hours ago
Dealer Services Representative - Temporary Full-Time (12 months)
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As the Dealer Services Representative you will offer strong knowledge of the mutual fund industry and sales processes. You will maintain effective working relationship with key business…
Added 14 hours ago
Financial Service Representative - LendDirect Office 1695
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…empowered us to develop convenient, easily accessible financial services that meet our customers' growing…
Added 14 hours ago
Financial Service Representative - LendDirect Office 1695
Attain Finance
Toronto, ON
Full-time
…empowered us to develop convenient, easily accessible financial services that meet our customers' growing…
Added 15 hours ago
Bilingual Customer Service Representative
Arrow Workforce Solutions
Brampton, ON
Full-time
Bilingual Customer Service Representative (English/French)
Added 15 hours ago
Box Office Representative (Part-Time)
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Edmonton, AB
Part-time
Are you a friendly and passionate team player looking for a part-time job in Sports and Entertainment? Join our Box Office team here at Rogers Place! Our team provides world class customer…
Added 16 hours ago
Business Development Representative for a VC Firm - (US & Europe Markets)
Purple Sales Solutions Inc.
Toronto, ON
Full-time
Business Development Representative for North America and Europe

Arrow Workforce Solutions

Bilingual Customer Service Representative

Brampton, ON, Canada

Pay: Pay Rate: $23.76/hour
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Bilingual Customer Service Representative (English/French)

Location: 18 Parkshore Drive, Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Additional Requirements

Candidates must successfully complete:
Interview process.
eSkills assessment.
Criminal background check for all countries lived in during the past 5 years.
Additional employment screening requirements.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues in coordination with internal teams. Maintain ownership and accurate records of customer cases, meet service and quality targets, and identify opportunities for additional services.

Requirements

Fluency in spoken and written English and French, prior customer service or contact centre experience, and strong communication, problem-solving, and multitasking skills are required. Candidates must meet the typing assessment threshold of 38 WPM with 90% accuracy and pass written communication, multitasking, interview, background check, and other employment screening requirements.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Omnichannel Support
Telephone Etiquette
Problem-Solving
Multitasking
Shipment Tracking
Issue Resolution
Written Communication
Customer De-escalation
Microsoft Office
Windows Systems
System Navigation
Typing

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Omnichannel Support
Phone Support
Chat Support
Email Support
English
French
Shipment Inquiries
Tracking Updates
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Sales Lead Generation
Quality Standards
Performance Metrics
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
System Navigation
Canadian Geography
Criminal Background Check

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