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Added 4 mins ago
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Toronto, ON
Full-time
As a Principal Risk Engineer, Energy & Renewables, you'll play a critical role as a trusted advisor to both internal stakeholders and external partners - bringing deep technical insight,…
Added 4 mins ago
Technical Lead & Project Manager (Roofing), Building Sciences
WSP in Canada
Toronto, ON
Full-time
As a Technical Lead, you will be responsible for the technical quality of projects, ensuring deliverables meet WSP standards and align with client objectives, industry best practices, and…
Added 4 mins ago
Technical Lead & Project Manager (Roofing), Building Sciences
WSP in Canada
Vaughan, ON
Full-time
As a Technical Lead, you will be responsible for the technical quality of projects, ensuring deliverables meet WSP standards and align with client objectives, industry best practices, and…
Added 4 mins ago
Technical Lead & Project Manager (Roofing), Building Sciences
WSP in Canada
Markham, ON
Full-time
As a Technical Lead, you will be responsible for the technical quality of projects, ensuring deliverables meet WSP standards and align with client objectives, industry best practices, and…
Added 4 mins ago
Placement Advisor - LFB - FT Support
Humber College
Toronto, ON
Full-time
Reporting to the Associate Director, Operations, the Placement Advisor is responsible for providing essential support and services to all students in programs with Work-Integrated Learning…
Added 5 mins ago
Senior Project Manager- (Payments/ Banking)
BMO
Toronto, ON · BMOPLACE
Full-time
…including delivering projects on time, within budget, within quality standards and to the satisfaction of the project sponsor. Drives to mitigate execution risk to achieve the desired…
Added 5 mins ago
Service Advisor
Multimatic
Newmarket, ON · Multimatic Niche Vehicles North America
Full-time
Multimatic Niche Vehicles North America (MNVNA) is looking for an experienced Service Advisor and “Fly in Doctor” with an expertise in Field Service Support, automotive repair and…
Added 19 mins ago
Senior Project Manager - Team Lead
WSP in Canada
Lethbridge, AB
Full-time
…designers, technologists, and subconsultants, ensuring high-quality, compliant, and efficient project…
Added 20 mins ago
Deposit Administrator II
Assiniboine Credit Union
Winnipeg, Manitoba
Full-time
…providing administrative, clerical and back-office support to the advisor teams in investments, registered products, and general deposit administration. The Deposit Administrator II…
Added 20 mins ago
Senior Environment Advisor Air
Enbridge
Edmonton, AB · Calgary, AB
Full-time
You will guide air quality and carbon emissions initiatives. You will influence regulatory strategy and help build the future of emissions management at Enbridge.
Added 35 mins ago
Communications Consultant
The City of Red Deer
Red Deer, AB
With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.
Added 35 mins ago
Technical Lead & Project Manager (Roofing), Building Sciences
WSP
Toronto, ON
Full-time
As a Technical Lead, you will be responsible for the technical quality of projects, ensuring deliverables meet WSP standards and align with client objectives, industry best practices, and…
Added 35 mins ago
Beauty Advisor - Mac Cosmetics - Oncall/Freelance -Tsawwassen Mills
ELC Beauty LLC
Tsawwassen, BC
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of…
Added 35 mins ago
Beauty Advisor - Mac Cosmetics - Oncall/Freelance -Tsawwassen Mills
ELC Beauty LLC
Tsawwassen, BC
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of…
Added 50 mins ago
Litigation Associate, 8+ Year Call
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AB · Calgary, Alberta
…believe that teamwork is essential to providing the highest quality legal services, and we actively foster a cooperative and inclusive…
Added 50 mins ago
Project Manager
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
$7,158.42 to $10,292.25 CAD / month
Full-time
The Project Manager works independently and with direction from the Senior Advisor and will work collaboratively with cross-functional teams. The incumbent will manage the entire project…
Added 50 mins ago
Chief Communications and Corporate Affairs Officer
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Toronto, ON
Full-time
…unites world-class expertise in clinical care, digital health, quality, and system planning. Guided by its values of Integrity, Inspiration, Tenacity, Humility, and Care, Ontario Health…
Added 50 mins ago
Senior Technology Resilience and Availability Management Analyst
TD
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Full-time
Serve as a trusted resilience advisor and central point of coordination across engineering, application owners, infrastructure, cyber, business continuity, technology risk, third-party…
Added 50 mins ago
Manager, Learning Architecture & Strategy – Canadian Banking Contact Center
TD
London, ON · Toronto, ON · Ottawa, ON · Markham, ON · Montreal, QC
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Act as a learning advisor to CBCC leaders, guiding decisions on learning scope, modality, and sequencing
Added 50 mins ago
Financial security advisor, Life and health insurance
Desjardins
QC · Caisse Desjardins de la Chute-Montmorency-- île-d'Orléans
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As a Financial security advisor, Life and health insurance you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You help sell…
Added 50 mins ago
Personal Finance Advisor
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As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 50 mins ago
Data Scientist, Validation of Financial and AI Models
Desjardins
Montreal, QC · Complexe Desjardins Montréal
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…various methods to make recommendations.You serve as an expert advisor and subject matter expert on data use for stakeholders, and as a resource person and coach for decision-making bodies.…
Added 50 mins ago
Advisor, Securities
Desjardins
Amos, QC · Val-d'Or, QC
Full-time
…and perform tasks as instructed, in accordance with our high quality standards. You are in close, regular contact with our clients, employees and partners to answer questions, take action…
Added 50 mins ago
Safety Consultant - CSE
Civeo
Fort McMurray, AB
Full-time
Providing ongoing support during their completion and quality assurance during the approval process.
Added 1 hour ago
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Calgary, AB
Full-time
As a Principal Risk Engineer, Energy & Renewables, you'll play a critical role as a trusted advisor to both internal stakeholders and external partners - bringing deep technical insight,…

Arrow Workforce Solutions

Bilingual Customer Service Representative

Brampton, ON, Canada

Pay: Pay Rate: $23.76/hour
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Bilingual Customer Service Representative (English/French)

Location: 18 Parkshore Drive, Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Additional Requirements

Candidates must successfully complete:
Interview process.
eSkills assessment.
Criminal background check for all countries lived in during the past 5 years.
Additional employment screening requirements.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues in coordination with internal teams. Maintain ownership and accurate records of customer cases, meet service and quality targets, and identify opportunities for additional services.

Requirements

Fluency in spoken and written English and French, prior customer service or contact centre experience, and strong communication, problem-solving, and multitasking skills are required. Candidates must meet the typing assessment threshold of 38 WPM with 90% accuracy and pass written communication, multitasking, interview, background check, and other employment screening requirements.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Omnichannel Support
Telephone Etiquette
Problem-Solving
Multitasking
Shipment Tracking
Issue Resolution
Written Communication
Customer De-escalation
Microsoft Office
Windows Systems
System Navigation
Typing

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Omnichannel Support
Phone Support
Chat Support
Email Support
English
French
Shipment Inquiries
Tracking Updates
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Sales Lead Generation
Quality Standards
Performance Metrics
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
System Navigation
Canadian Geography
Criminal Background Check

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