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Added 11 mins ago
Customer Service Representative
Water Treatment Equipment Co
Pembroke, ON
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 11 mins ago
Sales Representative
Match Retail
Woodbridge, ON
Full-time
As an assisted sales representative you will be assigned to a single store location on a full-time basis for the duration of this contract. In this role you will be promoting our brand’s…
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Full-time
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Customer Sales and Service Representative
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V2S Advanced_French version
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Manage and plan workshop and field service calls according to priorities with the cooperation of the sales representative
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Outside Sales Representative (Metal) - Halifax, NS
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Outside Sales Representative
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Sales Representative
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Financial Planner-Langley
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Financial Sercives Assistant
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Delivery Driver
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$25 CAD / hour
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Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
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Provide overall support and after sales service to customers
Added 1 hour ago
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…relationship management (CRM) system, an intranet, a newsletter service, and remote technical support,…
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Added 1 hour ago
Business Development Representative in Personal Finance
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As a Business Development Representative, you will be responsible for promoting and selling our financial products, including insurance, savings, retirement, and loans. You will work under…
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Outside Sales Representative, Industrial Automation & Electrical
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Role Description This full-time Outside Sales Representative, Industrial Automation & Electrical role is a field-based position covering the Greater Kitchener-Cambridge-Waterloo region and…
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Build lasting client relationships through proactive service

Arrow Workforce Solutions

Bilingual Customer Service Representative

Brampton, ON, Canada

Pay: Pay Rate: $23.76/hour
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Bilingual Customer Service Representative (English/French)

Location: 18 Parkshore Drive, Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Additional Requirements

Candidates must successfully complete:
Interview process.
eSkills assessment.
Criminal background check for all countries lived in during the past 5 years.
Additional employment screening requirements.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues in coordination with internal teams. Maintain ownership and accurate records of customer cases, meet service and quality targets, and identify opportunities for additional services.

Requirements

Fluency in spoken and written English and French, prior customer service or contact centre experience, and strong communication, problem-solving, and multitasking skills are required. Candidates must meet the typing assessment threshold of 38 WPM with 90% accuracy and pass written communication, multitasking, interview, background check, and other employment screening requirements.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Omnichannel Support
Telephone Etiquette
Problem-Solving
Multitasking
Shipment Tracking
Issue Resolution
Written Communication
Customer De-escalation
Microsoft Office
Windows Systems
System Navigation
Typing

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Omnichannel Support
Phone Support
Chat Support
Email Support
English
French
Shipment Inquiries
Tracking Updates
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Sales Lead Generation
Quality Standards
Performance Metrics
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
System Navigation
Canadian Geography
Criminal Background Check

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