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Added 13 mins ago
ETL Lead
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
…skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to…
Added 13 mins ago
Technical Delivery Manager
Intelex Technologies ULC
Canada
Full-time
Intelex is seeking a Technical Delivery Manager to own the roadmap, backlog, prioritization, and delivery outcomes for Infrastructure initiatives while providing broader support to the…
Added 13 mins ago
Business Analyst
Ardent SoftSol Inc.
Montreal, QC
$60 to $65 CAD / hour
Contract
8+ years of experience as a Business Analyst, Product Analyst, Scrum Master, or Delivery Lead supporting enterprise technology initiatives.
Added 13 mins ago
Recycler - Kitchener (Full Time)
Talize
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Full-time
Valid Class G Driver's License with 3 years of experience driving delivery vans.
Added 13 mins ago
IT Operations and platforms Director
GRAITEC GROUP
Montreal, QC
$150,000 to $180,000 CAD / year
Full-time
…Security, and IT Operations & Platforms. Together we own the delivery capability behind how Graitec operates and we drive Graitec’s continued…
Added 13 mins ago
Technical Delivery Lead
Insight Global
Waterloo, ON
$62 to $64.75 CAD / hour
Contract
Insight Global is seeking a highly skilled Tech Delivery Lead to support a large-scale technology modernization initiative. This individual will play a critical role in driving technical…
Added 13 mins ago
Manager, Assurance & Accounting
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Peterborough, ON
Full-time
Lead client facing engagement teams to complete audits, compliance tax engagements, budgeting, internal controls and financial/accounting transactions
Added 13 mins ago
Manager, Assurance and Accounting
ACCA Careers
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Lead client facing engagement teams to complete compliance tax engagements, budgeting, internal controls and financial/accounting transactions
Added 14 mins ago
Recycler - Kitchener (Full Time)
Talize Inc / Recycling Rewards
Kitchener, ON
Full-time
Valid Class G Driver's License with 3 years of experience driving delivery vans.
Added 14 mins ago
Quality Assurance & Food Safety Supervisor
The Foray Group
Markham, ON
Full-time
The Quality & Food Safety Supervisor is a hands-on, site-based technical leader responsible for supporting the implementation, maintenance, verification, and continuous improvement of…
Added 28 mins ago
Technical Program Manager
Spotify
Toronto, ON
We're looking for a Technical Program Manager to help bring some of our most meaningful machine learning and personalisation work to life. You'll lead cross-functional programs that shape…
Added 28 mins ago
Maintenance Team Lead
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Full-time
The Maintenance Team Leader - Static is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services for…
Added 43 mins ago
Human Resources Consultant 1
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
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Experience providing lead work direction and guidance to other professional and technical HRM staff.
Added 43 mins ago
Supervisor, Wastewater & Stormwater Operations
City of Vaughan
Vaughan, ON
$128,325 to $150,121 CAD / year
Full-time
…operations team, and provides leadership, functional guidance and technical direction to staff. The Supervisor of Wastewater and Stormwater Operations ensures the safe, efficient, and…
Added 43 mins ago
Senior .NET Developer
OXARO Inc.
Regina, SK
Contract
Lead the technical delivery of prioritized enhancements to an online financial reporting application.
Added 43 mins ago
Product Director, Mobile | Directeur ou directrice de produit, Mobile
NBCUniversal
Montreal, QC
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NBCUniversal is seeking a Product Director, Mobile to lead the vision, strategy, and direction of our mobile product experience. This role will work across product, design, technology,…
Added 43 mins ago
Intermediate Structural CAD Designer
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Hatch helps clients reach their business goals through a range of strong technical capabilities. We ensure world-class project delivery through the skills of our people, methodologies,…
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Alongside the domain leaders you identify design tools and processes to support the delivery of complex technical solutions, and work with the appropriate key users to optimize and adapt…
Added 59 mins ago
Nuclear Services Tech
ATS Automation
Cambridge, ON
…managing spare parts, collaborating with client engineering and technical personnel, and testing and commissioning nuclear automated tooling. This may involve setting up and managing…
Added 59 mins ago
Intermediate Road Safety Technologist
CIMA+
Mississauga, ON · Burlington, Ontario
$56,800 to $78,100 CAD / year
Full-time
…projects over the past 30 years. Our talented engineers can lead any type of project, regardless of its complexity and scale. The team draws on a reservoir of diverse experience that…
Added 1 hour ago
Head of SaaS Operations
Temenos
Canada
Full-time
The immediate priority is to lead the day-to-day operating rhythm around go-live, including an “operate as if live” dress rehearsal and a coordinated swarm model for critical issues. You…
Added 1 hour ago
Senior CRM Manager
GROWTH SHOP
Canada
Full-time
Lead testing and translate performance data into commercial decisions.
Added 1 hour ago
Senior Systems Integration Developer
Alert Labs Inc.
Waterloo, ON
Full-time
…from gathering requirements with stakeholders through design, delivery, debugging, and long-term support - while mentoring other developers and championing the responsible use of AI in both…
Added 1 hour ago
Supervisor, Biomedical Engineering
Sinai Health
Toronto, ON
…Engineering to provide day-to-day operational leadership and technical oversight. Reporting to a Clinical Engineering Program Lead, the Supervisor ensures the safe, efficient, and effective…
Added 1 hour ago
Systems, Security & Automation Specialist
Vanier
London, ON
Full-time
Technical Project Delivery- Support implementation of digital transformation initiatives.

Arrow Workforce Solutions

Bilingual Customer Service Representative

Brampton, ON, Canada

Pay: Pay Rate: $23.76/hour
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Bilingual Customer Service Representative (English/French)

Location: 18 Parkshore Drive, Brampton ON, L6T 5M1

Employment Type: Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 11:00 AM – 7:00 PM
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Additional Requirements

Candidates must successfully complete:
Interview process.
eSkills assessment.
Criminal background check for all countries lived in during the past 5 years.
Additional employment screening requirements.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving service issues in coordination with internal teams. Maintain ownership and accurate records of customer cases, meet service and quality targets, and identify opportunities for additional services.

Requirements

Fluency in spoken and written English and French, prior customer service or contact centre experience, and strong communication, problem-solving, and multitasking skills are required. Candidates must meet the typing assessment threshold of 38 WPM with 90% accuracy and pass written communication, multitasking, interview, background check, and other employment screening requirements.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Omnichannel Support
Telephone Etiquette
Problem-Solving
Multitasking
Shipment Tracking
Issue Resolution
Written Communication
Customer De-escalation
Microsoft Office
Windows Systems
System Navigation
Typing

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Omnichannel Support
Phone Support
Chat Support
Email Support
English
French
Shipment Inquiries
Tracking Updates
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Sales Lead Generation
Quality Standards
Performance Metrics
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
System Navigation
Canadian Geography
Criminal Background Check

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