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Added 8 mins ago
Pre-Sales Director Data and Analytics-AI/Directeur avant-vente Données & analytiques
KPI Digital Solutions
Montreal, QC
Other
Able to grow and lead a future D&A pre-sales team
Added 8 mins ago
Head of USA & Canada - Student Recruitment
GEDU Global Education
Canada
Contract
The role will lead the development and execution of regional recruitment and partnership strategies, working closely with Student Recruitment, Admissions, Marketing, Destination Management,…
Added 8 mins ago
Inside Sales Representative
Rex Power Magnetics
Vaughan, ON
Full-time
Rex Inside Sales Agents are part of the Inside Sales Team. The role is generally in support of the department function, in its primary functions of providing quotations, processing orders,…
Added 8 mins ago
Bilingual Inbound Customer Service Rep
Hilti Canada
Oakville, ON
Full-time
…experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with strong orientation to understanding…
Added 8 mins ago
Sales Enablement Lead (OTE: upto 120k)
BoomerangFX
Mississauga, ON
$80,000 to $90,000 CAD / year
Full-time
The Lead, Sales Enablement will oversee BoomerangFX’s expansion strategy across North America, driving sales growth and ensuring best-in-class execution in a rapidly scaling environment.…
Added 8 mins ago
Territory Manager SW Ontario
Korzite Coatings Inc.
Guelph, ON
Full-time
If you’re an experienced sales professional who thrives in technical environments and wants autonomy, impact, and a respected brand behind you, this role is built for you.
Added 8 mins ago
Financial Controller
Kujaku Inc
Cambridge, ON
$80,000 CAD / year
Full-time
Own the month-end and year-end close, including project accruals, cost of sales entries, revenue recognition, and reconciliations
Added 8 mins ago
Assistant Manager - Edmonton Common
Old Navy
Edmonton, AB
Full-time
…for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development.…
Added 8 mins ago
Branch Manager
Stanmore Equipment Ltd. - Rentals - Sales - Service
Carleton Place, ON
Full-time
Stanmore Equipment Ltd. is a leader in construction material handling forklifts and aerial equipment sales, service, & rentals, and we are looking for a motivated, detail-oriented Branch…
Added 8 mins ago
Supply Chain and Planning Manager
Schneider Electric
AB · Edmonton, Alberta
Full-time
This role offers the opportunity to lead the end-to-end supply chain function of a growing manufacturing facility serving Western Canada. Operating in a highly customized Engineer-to-Order…
Added 8 mins ago
Business Development Representative - Homebuilder
Schneider Electric
Milton, ON · Calgary, AB
Full-time
…electrification, energy management, resiliency, and connectivity. You'll lead strategic growth initiatives while positioning Schneider Electric as the preferred partner for innovative home…
Added 8 mins ago
VP, Client Relationships, Talent Solutions
Gallagher
Calgary, AB
Full-time
Bring the breadth of Gallagher Talent Solutions to life, connecting clients with capabilities across Sales Leadership & Training, Leadership Assessment & Development, and Career Transition…
Added 8 mins ago
Director, Sales Enablement
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
As Director, Sales Enablement, you will build and lead the strategy for engaging audiences in a forward-thinking channel-based communication strategy. From the early-stage sales of…
Added 8 mins ago
Directeur/directrice du développement des affaires
CI Financial
Montreal, QC
Full-time
Added 24 mins ago
Director of New Business Development
Volaris Group
ON · Canada - Ontario
Full-time
…net-new customer acquisition: building pipeline, running the full sales cycle and closing new accounts. The role is accountable for new bookings targets and for a smooth handover of won…
Added 24 mins ago
Senior Manager, Project Manager
Appnovation Technologies
Vancouver, BC
We are seeking a strategic and technically fluent Project Manager to lead complex Web and CMS digital transformation initiatives. In this role, you will oversee the full project lifecycle -…
Added 24 mins ago
Automotive Detailer - Car Washer - Billy Bishop Airport Toronto
Enterprise Holdings
Toronto, ON
$18 CAD / hour
Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 24 mins ago
Automotive Detailer - Car Washer - Toronto
Enterprise Holdings
Toronto, ON
$18 CAD / hour
Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 38 mins ago
Sales Manager
Powergroup Resources
ON · Saint Ann's, ON
Full-time
We are looking for an experienced Sales Manager to lead and develop our sales organization as we continue to grow.
Added 38 mins ago
Manager, Credit and Collections
Adecco
Mississauga, ON
$100,000 to $120,000 CAD / year
Full-time
Reporting to senior leadership, the Manager, Credit & Collections will lead a team of 10 credit and collections professionals while remaining actively involved in daily operations. This…
Added 1 hour ago
Mapping Team Lead
Drone.vet
Montreal, QC
Full-time
Lead the Building Digitalization team performance analysis and review
Added 1 hour ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 1 hour ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to Identify new business opportunities within National Sales Territory focused on…
Added 1 hour ago
Director Consulting Services, Banking
CGI
Toronto, ON
Full-time
Lead the growth and delivery of IT consulting services within the Banking/Financial Services portfolio.
Added 1 hour ago
Maintenance Supervisor
TreeHouse Foods
Richmond Hill, ON · ON Richmond Hill
$76,200 to $114,200 CAD / year
Full-time
Lead and supervise a team of maintenance technicians to ensure proper maintenance practices and timely repairs.

Arrow Workforce Solutions

Bilingual Customer Service Representative

Brampton, ON, Canada

Pay: Pay Rate: $23.76/hour
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

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More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment information, scheduling pickups, and resolving concerns with internal teams. Maintain ownership and accurate records of inquiries, meet service and quality targets, and identify opportunities for additional services.

Requirements

Fluency in spoken and written English and French, along with previous call centre or customer service experience, is required. Candidates should have strong communication, multitasking, problem-solving, and computer skills, and must pass typing, writing, and multitasking assessments.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Conflict Resolution
Written Communication
Attention To Detail
Shipment Tracking
Customer Inquiry Management
Sales Lead Generation
Microsoft Office
Computer Literacy
Canadian Geography

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Contact Centre
English
French
Inbound Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Sales Lead Generation
Quality Standards
Performance Metrics
Windows
Microsoft Office
Microsoft Word
Microsoft Excel
Typing Assessment
Multitasking Assessment
System Navigation
Canadian Geography

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