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Added 2 mins ago
M
Director, Partnerships Strategy & Corporate Development
Manulife
Toronto, ON
- Full-time
Lead and support the development of healthcare strategies focused on growth, differentiation, new business models, partnerships and capability development.
Added 2 mins ago
Lead, Investment Compensation & Taxation
ONEX
Toronto, ON
Lead the management and delivery of current and historical employee investment programs, including carried interest, fund incentive plans and employee co-investment programs.
Added 2 mins ago
Engineering Lead- Global Payments Engineering
Scotiabank
Toronto, ON
The Engineering Lead is responsible for elevating the organization’s delivery capability by fostering a culture of agility, continuous improvement, and human centered collaboration. This…
Added 2 mins ago
Project Coordinator, Co-op
Aecon
Toronto, ON
Integrity. We lead by example, with humility and courage.
Added 2 mins ago
Territory Account Executive- Mississauga/Brampton
Toast
Mississauga, ON
Partner with teams across the business to ensure that expectations set during the sales process are met in delivery.
Added 2 mins ago
SH
Registered Practical Nurse
SE Health
ON · Regional Municipality of Halton, ON
- Full-time
…clinician, a member of the interdisciplinary team who will lead care planning for that client and facilitate interdisciplinary team to reach client’s care goals. As part of the SE…
Added 2 mins ago
SS
Product Owner
Soho Square Solutions
Montreal, QC
- Contract
We are seeking an experienced Product Owner - Content Solutions to lead the strategy, roadmap, governance, and lifecycle management of enterprise content management and collaboration…
Added 2 mins ago
WI
Project Controls Analyst
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 2 mins ago
WI
Project Controls Analyst
WSP in Canada
BC · British Columbia, Canada
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
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Sr. Project Control Officer - Wealth
BeachHead
Toronto, ON
- Contract
Working with one of our top financial clients, this role calls for a Sr. Project Control Officer - Wealth to lead and support projects from initiation through implementation within a…
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Technical Program Manager / Technical Program Lead (Banking and Cash Management exp)
Bevertec
Toronto, ON
- Contract
Job Role: Technical Program Manager / Technical Program Lead (Banking and Cash Management exp)
Added 2 mins ago
WI
Project Controls Analyst
WSP in Canada
Whitehorse, YT
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 2 mins ago
WI
Project Controls Analyst
WSP in Canada
Vancouver, BC
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 2 mins ago
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Ice Crew Lead (Contractor)
PWHL
Vancouver, BC
- $20 CAD / hour
- Full-time
The Ice Crew Lead provides coordination and on-ice support services related to ice conditions, on-ice promotions, ceremonies and game day logistics throughout Vancouver Goldeneyes home…
Added 2 mins ago
WI
Project Controls Analyst
WSP in Canada
Victoria, BC
- Full-time
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 2 mins ago
TC
Technical Program Manager
TechNeptune Consulting Inc.
Mississauga, ON
- Full-time
Lead end-to-end project/program delivery, from roadmap definition and planning to execution and commercialization.
Added 2 mins ago
TG
Senior Corporate Photographer
TMX Group
Toronto, ON
- Full-time
Flagship Market Centre Event Coverage: Lead end-to-end photography coverage for daily Market Opens, Market Closes, corporate milestones, and high-profile client ceremonies at the TMX Market…
Added 3 mins ago
Bilingual SMB Sales Professional
Purolator
ON · Mississauga, ON
Added 18 mins ago
VC
Peer Support Assistant
Vancouver Coastal Health
Richmond, BC
- $29.76 to $31.64 CAD / hour
- Full-time
ACT is a team-based, person-centered service delivery model that combines treatment, rehabilitation and support services using transdisciplinary team-based care as a community alternative…
Added 18 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Douglasdale, Calgary, AB
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 18 mins ago
SI
Senior Developer
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
You will use AI-powered development tools to accelerate software delivery. From comprehending requirements and exploring designs to generating code, creating tests, debugging, documenting,…
Added 18 mins ago
RA
Staff Android Engineer, Mobile Platform
Rivian and Volkswagen Group Technologies
Remote, Canada
- $137,300 to $181,890 CAD / year
- Full-time
- Remote
Lead the design and delivery of platform capabilities such as connectivity, background execution, Digital Key, auth and vehicle state, often across team and site boundaries.
Added 18 mins ago
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Junior Project Manager - Engineering & Construction
SECURE
Calgary, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 18 mins ago
RB
Manager NAV Production
Royal Bank of Canada
Toronto, ON
- Full-time
…Operations Group is responsible for the timely and accurate delivery of fund…
Added 18 mins ago
RB
Senior Manager, Client Engagement
Royal Bank of Canada
Toronto, ON
- Full-time
Lead cross-functional teams through the delivery of initiatives and strategies to reduce client attrition

Arrow Workforce Solutions

Bilingual Customer Service Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Full-time

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Job details

Pay: Pay Rate: $23.76/hour
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

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More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email; provide shipment information, arrange pickups, and resolve concerns with internal teams. Maintain ownership of inquiries, document interactions, meet service targets, and identify opportunities for additional services.

Requirements

Fluency in spoken and written English and French, prior customer service or contact centre experience, and strong communication, multitasking, and problem-solving skills are required. Candidates must be comfortable using Windows and Microsoft Office, meet the typing and assessment requirements, and be able to work independently and meet performance targets.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Customer Issue Resolution
Shipment Tracking
Microsoft Office
Windows-Based Systems
System Navigation
Documentation
Sales Lead Generation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Inbound Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Internal Coordination
Sales Lead Generation
Quality Standards
Performance Metrics
English
French
Windows
Microsoft Office
Microsoft Word
Microsoft Excel
Typing Assessment
Multitasking
System Navigation
Canadian Geography

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