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Added 12 mins ago
Customer Service Representative
Government of New Brunswick
Perth-Andover, NB
Service New Brunswick is seeking an individual to join the Perth Andover team as a Customer Service Representative.
Added 12 mins ago
DB
Inside Sales Representative
Doman Building Materials Group Ltd
Saskatoon, SK
- Full-time
As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service. The…
Added 42 mins ago
WB
Office equipment sales representative - wholesale (non-technical)
Wilson's Business Solutions
Dryden, ON
- $50,000 to $85,000 CAD / year
- Full-time
- On-site
Added 42 mins ago
Counter Sales Representative, Plumbing and Heating Products, Oakville
Independent Mechanical Supply Inc.
Oakville, ON
…We are seeking a dedicated and knowledgeable Counter Sales Representative. This role requires the flexibility to serve our diverse customer base across all product lines but a background in…
Added 43 mins ago
AW
Bilingual Call Centre Representative
Arrow Workforce Solutions
Brampton, ON
- Contract
Bilingual Customer Service Representative (English/French)
Added 43 mins ago
AR
Technical Service Specialist (Paint)
Accu-staff Resource Systems Enterprises LTD
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- Full-time
We have an exciting opportunity for a Technical Service Representative with paint and coating experience for Atlantic Canada.
Added 43 mins ago
DB
Inside Sales Representative
Doman Building Materials Group
Saskatoon, SK
- Full-time
As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service. The…
Added 57 mins ago
CH
Business Systems Analyst
Charton Hobbs Group
Montreal, QC
- Full-time
…business platform. You will resolve issues escalated by our service desk, remove the root causes of recurring issues, assess the impact of changes and make sure that what we release works…
Added 1 hour ago
Senior Business Analyst
Halton Region
Oakville, ON
Leads discovery, journey mapping and design workshops and review sessions to articulate business requirements and service delivery needs.
Added 1 hour ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and…
Added 1 hour ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and…
Added 1 hour ago
GI
Outside Sales Representative
Guillevin International
London, ON · Brogan - London
- Full-time
Technical knowledge of safety products, equipment, and services is an asset.
Added 1 hour ago
AW
Bilingual Customer Service Representative
Arrow Workforce Solutions
Brampton, ON
- Full-time
Bilingual Customer Service Representative (English/French)
Added 1 hour ago
A
Privacy Operations Specialist
Aviso
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and…
Added 1 hour ago
SR
Technical Support Represen (Tier 1)
Spitfire Recruiting Inc.
Barrie, ON
- Full-time
Spitfire Recruiting is working with a growing technology company in Barrie, Ontario, to find a Tier 1 Technical Support Representative to join its team.
Added 1 hour ago
PA
Vice President Operations Development
Permasearch, a TPI Company
Kingston, ON
- $140,000 to $165,000 CAD / year
- Full-time
Assume full operational P&L and service delivery oversight across an established regional residential portfolio.
Added 1 hour ago
CO
Leader, Traffic Field Operations
City of Calgary
Calgary, AB
- $133,008 to $166,260 CAD / year
- Full-time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services,…
Added 1 hour ago
UI
Sales Development Specialist
UAP Inc.
Fredericton, NB
- Full-time
At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate sales team is at the heart of our success, dedicated to…
Added 1 hour ago
UI
Sales Development Specialist
UAP Inc.
Fredericton, NB
- Full-time
At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate sales team is at the heart of our success, dedicated to…
Added 2 hours ago
EG
Concrete Lab/Field Technician
Egis Group
Vaughan, ON
- $19 to $25 CAD / hour
- Full-time
…sampling, laboratory testing, field verification activities, technical documentation, equipment maintenance, and adherence to established safety procedures. Work is performed in varying…
Added 2 hours ago
WT
Inside Sales Representative
Woodgrove Technologies Inc.
Toronto, ON · North York, ON
- Full-time
The Inside Sales Representative is responsible for providing administrative support, preparing proposals, and proof-read contracts. They will work closely with a CRM system to integrate…
Added 4 hours ago
J
Outside Sales Representative
JobsMedia.io
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- Full-time
Collaborate with internal teams (technical service, logistics, etc.) to ensure a seamless customer experience
Added 8 hours ago
BW
Respiratory Therapy Educator, NICU Leadership - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…providing information based on theory/practice, assessing clinical/technical skills. The RT Educator, NICU/PICU is a knowledge translator and change agent who is accountable for promoting…
Added 9 hours ago
H
My Connection Specialist
HealthCareersInSask.ca
Regina, SK
- Full-time
…Services Representatives in providing courteous and efficient service to all human resource customers and ensuring a positive employee experience. The Specialist provides technical and…
Added 9 hours ago
SE
Technical Sales Representative - Contractor
Schneider Electric
Moncton, NB
- Full-time
As a Technical Sales Representative, you will manage a portfolio of contractors across the Atlantic territory. Through regular field interactions, you will develop trusted relationships,…

Arrow Workforce Solutions

Bilingual Customer Service Representative

Brampton, ON, Canada

Pay Rate: $23.76/hour · Full-time

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Job details

Pay: Pay Rate: $23.76/hour
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Bilingual Customer Service Representative (English/French)

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Fluently bilingual in English and French (spoken and written).
Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

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More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email; provide shipment information, arrange pickups, and resolve concerns with internal teams. Maintain ownership of inquiries, document interactions, meet service targets, and identify opportunities for additional services.

Requirements

Fluency in spoken and written English and French, prior customer service or contact centre experience, and strong communication, multitasking, and problem-solving skills are required. Candidates must be comfortable using Windows and Microsoft Office, meet the typing and assessment requirements, and be able to work independently and meet performance targets.

Skills

English-French Bilingual Communication
Customer Service
Call Centre Experience
Telephone Etiquette
Multitasking
Problem-Solving
Decision-Making
Written Communication
Grammar
Customer Issue Resolution
Shipment Tracking
Microsoft Office
Windows-Based Systems
System Navigation
Documentation
Sales Lead Generation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Inbound Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Internal Coordination
Sales Lead Generation
Quality Standards
Performance Metrics
English
French
Windows
Microsoft Office
Microsoft Word
Microsoft Excel
Typing Assessment
Multitasking
System Navigation
Canadian Geography

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