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Added 6 mins ago
Account Representative
Motion
Calgary, AB
Full-time
The Account Representative I is primarily responsible for building or expanding their book of business through converting competitors' business and expanding their assigned medium-sized…
Added 6 mins ago
Customer Care Representative
Sentinel Lubricants & Chemicals Canada
Cowansville, QC
Full-time
Role Description The Customer Care Representative is a full-time, on-site role based in Cowansville, QC. In this position, the representative responds to customer inquiries by phone and…
Added 6 mins ago
Merchandising Execution Associate : Full Time - MARLBOROUGH
The Home Depot Canada
Calgary, AB
Full-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 6 mins ago
Mortgage Loan Originator
Northwest Bank
Regina, SK
Full-time
Ensure exceptional customer service experience throughout the loan origination process.
Added 22 mins ago
Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY
Northbridge Financial
QC · Quebec City, Quebec
Full-time
Provide support to the Client Service Representative team (training, coverage guidance, processes, etc.).
Added 36 mins ago
Merchandise Execution Associate Part Time - 7236 Timmins
The Home Depot Canada
Timmins, ON
Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 51 mins ago
Sales Representative- Montreal & Eastern Ottawa Représentant(e) des ventes - Est
Upper Canada Forest Products
Montreal, QC
$85,000 to $95,000 CAD / year
Full-time
As a Sales Representative at Upper Canada Forest Products, you will have the opportunity to grow your skillset while directly contributing to an exceptional customer experience. If you are…
Added 51 mins ago
Sales Representative
Marcus Evans Group
Pointe-Claire, QC
$58,000 to $89,000 CAD / year
Full-time
We're seeking a highly competitive Sales Representative to drive new accounts and manage client experiences within our Summits Division. As a crucial team member, you'll engage in…
Added 1 hour ago
Responsable du développement commercial/Business Development Manager
Transcat
Montreal, QC
Full-time
…over 1,000 employees - in technical, consulting, operational, sales, finance, and corporate roles - we have stood the test of time by delivering on our Trust in Every Measure promise to our…
Added 1 hour ago
Sales Representative- Montreal & Eastern Ottawa Représentant(e) des ventes - Est
Upper Canada Forest Products
Remote, Canada
Full-time · Remote
As a Sales Representative at Upper Canada Forest Products, you will have the opportunity to grow your skillset while directly contributing to an exceptional customer experience. If you are…
Added 1 hour ago
Outside Parts & Service Representative - Heavy Equipment - Construction & Forestry (Stoney Creek)
Brandt Group of Companies
ON · Stoney Creek, ON
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Stoney Creek Construction & Forestry location.
Added 2 hours ago
Senior Technician Security
Bosch Building Technologies North America
Toronto, ON
Full-time
…installation blueprints and plans from Project Managers and Sales Teams to complete…
Added 2 hours ago
DZ Driver (Utility Rep)
Safety-Kleen
Oshawa, ON
$32 to $37 CAD / hour
Full-time
Clean Harbors/Safety-Kleen in Oshawa, ON is seeking a Utility Representative (DZ Driver) to join our safety conscious team! The Utility Reps operate box and vacuum trucks on open routes…
Added 2 hours ago
Customer Service Representative
Motion
Sudbury, ON · Lively, ON
Full-time
Under close supervision, the Customer Service Representative is responsible for
Added 2 hours ago
Customer Service Representative/Dispatch
SRS Distribution Inc.
Owen Sound, ON
Full-time
The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.…
Added 2 hours ago
Business Development Representative - Homebuilder
Schneider Electric
Calgary, AB
$102,850 to $145,200 CAD / year
Full-time
Collaborate across sales, marketing, product management, and supply chain teams to accelerate growth.
Added 2 hours ago
Customer Service Representative
Water Treatment Equipment Co
ON · Simcoe, ON
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 2 hours ago
Business Development Representative - Homebuilder
Schneider Electric
Milton, ON
$102,850 to $145,200 CAD / year
Full-time
Collaborate across sales, marketing, product management, and supply chain teams to accelerate growth.
Added 2 hours ago
Social Media Coordinator
Water Treatment Equipment Co
Brantford, ON
Full-time
Demonstrated success collaborating with cross functional teams, including sales, service, and operations.
Added 2 hours ago
Customer Service Rep
SRS Distribution Inc.
Burlington, ON
Full-time
The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.…
Added 2 hours ago
Construction Estimator
Clintar Commercial Outdoor Services
Winnipeg, MB
$65,000 to $75,000 USD / year
Full-time
…candidate will understand the season shifts and adjust their sales strategies accordingly. Building strong relationships will also ensure steady business throughout the year, especially…
Added 2 hours ago
Business Development Representative - Homebuilder
Schneider Electric
Milton, ON
$102,850 to $145,200 CAD / year
Full-time
Collaborate across sales, marketing, product management, and supply chain teams to accelerate growth.
Added 2 hours ago
Sales Associate - Guelph Hyundai
AutoCanada Inc.
Guelph, ON
$50,000 to $100,000 CAD / year
Full-time
The Automotive Sales Representative interacts with
Added 2 hours ago
Customer Service Representative
Hype Events
Toronto, ON
$42,000 to $45,000 CAD / year
Full-time
Customer Service Representative| Midtown Toronto
Added 2 hours ago
Account Manager/Sales Rep – US Pool and Geoliner Markets
CGT
Cambridge, ON
$80,000 to $100,000 CAD / year
Full-time
This position requires managing all territory sales activities to drive growth in both sales and market share, while executing approved sales and marketing initiatives and delivering…

Arrow Workforce Solutions

Call Center Representative

Brampton, ON, Canada

Pay: Pay Rate: $20.30/hour
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Customer Service Representative

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $20.30/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment information, arranging pickups, and resolving concerns in coordination with internal teams. Maintain accurate records, provide timely updates, meet service and quality targets, and identify opportunities for additional services.

Requirements

Previous call centre or customer service experience, strong communication and problem-solving skills, and the ability to manage multiple customer interactions are required. Candidates must be comfortable with Windows and Microsoft Office, meet the typing assessment threshold of 38 WPM with 90% accuracy, and complete written communication and multitasking assessments.

Skills

Customer Service
Telephone Etiquette
Written Communication
Active Listening
Multitasking
Problem-Solving
Decision-Making
Conflict Resolution
Empathy
Attention To Detail
Time Management
Shipment Tracking
Sales Lead Generation
Microsoft Office
Computer Literacy

Visa sponsorship

Not detected in the job text

Keywords

Inbound Customer Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Quality Standards
Performance Metrics
Customer Documentation
Sales Lead Generation
Windows
Microsoft Office
Microsoft Word
Microsoft Excel
Typing Assessment
Multitasking Simulation
Canadian Geography
High-Speed Internet

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