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Added 9 mins ago
Clinical Therapist - ABA
ErinoakKids Center for Treatment and Development
Brampton, ON
Full-time
Independently identify support and barriers to learning for each child and bring this information to treatment on a day-to-day basis;
Added 9 mins ago
Senior Marketing Manager
British Council
Canada
Full-time
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through…
Added 24 mins ago
Senior Lead, Environmental Data Management
Glencore Canada
Sparwood, BC
$123,000 to $145,000 CAD / year
Full-time
Understanding of Environmental Management System implementation and support requirements beyond GIS (e.g., familiarity with environmental data management and decision support systems like…
Added 24 mins ago
Supervisor, Asset HealthNew
Glencore Canada
Sparwood, BC
$123,000 to $145,000 CAD / year
Full-time
…employee health and wellness and provide opportunities for professional…
Added 24 mins ago
Regulated Pharmacy Technician, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Saint John, NB
Full-time
Assist in prescription preparation to company's standards and professional services
Added 24 mins ago
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 24 mins ago
Nurse-Led Outreach Team (NLOT) RN
Brant Community Healthcare System
Brantford, ON
Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 24 mins ago
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 24 mins ago
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 24 mins ago
Hospital to Home (H2H) Coordinator
Brant Community Healthcare System
Brantford, ON
Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 24 mins ago
NPI Pricing Specialist
Ecolab
Calgary, AB
Full-time
$1,000 Annual professional development allowance to support your ongoing learning, skill development, and career growth.
Added 24 mins ago
Full Stack Developer
Valsoft Corporation
Remote, Canada
Full-time · Remote
…platforms. You'll work closely with product owners, QA, and support to take well-scoped requirements from design through to production, and you'll have real input into how those…
Added 38 mins ago
Financial Accountant
Aston Carter
Burnaby, BC
$75,000 to $85,000 CAD / year
Full-time
…reconciliations, and variance analysis. The Financial Accountant will also support key initiatives such as enhancing business processes, implementing new systems, and optimizing the close…
Added 53 mins ago
Field Service Professional : Full Time (EDMONTON)
The Home Depot Canada
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
The Field Service Professional is a skilled technician, adept at performing a full range of equipment repairs, light repairs and maintains a variety of industrial equipment found within…
Added 53 mins ago
PROFESSIONNEL, SERVICES SUR LE TERRAIN, CANADA
The Home Depot Canada
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
The Field Service Professional is a skilled technician, adept at performing a full range of equipment repairs, light repairs and maintains a variety of industrial equipment found within…
Added 53 mins ago
Senior E&I Engineers/Technologists
InnoTech Engineering Inc.
Calgary, AB
Full-time
…handling both small and large OT projects while also providing support for day-to-day facility operations. InnoTech’s primary services are Controls (PLC, DCS, SCADA), Electrical (low and…
Added 53 mins ago
Principal Process Automation Engineer
Worley
Calgary, AB
Full-time
…assets more efficiently, secure and safeguard social license, support local communities, and accelerate the energy…
Added 53 mins ago
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
Part-time
Assist in prescription preparation to company's standards and professional services
Added 53 mins ago
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Saint John, NB
Part-time
Assist in prescription preparation to company's standards and professional services
Added 53 mins ago
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Fort McMurray, AB
Part-time
…health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 53 mins ago
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
Part-time
…health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 53 mins ago
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON · North York, ON
Part-time
Assist in prescription preparation to company's standards and professional services
Added 53 mins ago
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON · North York, ON
Part-time
…health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 53 mins ago
Logistics Coordinator
KUTHALA GROUP
Georgetown, ON
Full-time
…documentation. The role includes monitoring inventory levels, updating systems with shipment and storage data, and resolving logistics issues to minimize delays and service disruptions. The…
Added 53 mins ago
Outside Sales Consultant
Coverall of Manitoba
Winnipeg, MB
Full-time
…Winkler, and Steinbach. Coverall of Manitoba focuses on reliable, professional service tailored to the needs of local facilities across a range of industries. Potential customers in or near…

Arrow Workforce Solutions

Customer Service Representative

Brampton, ON, Canada

Pay: Pay Rate: $20.30/hour
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Customer Service Representative

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $20.30/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

#awspro

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More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving concerns with internal teams. Maintain ownership and accurate records of customer issues, meet service and quality targets, and identify opportunities for additional services.

Requirements

Previous call centre, customer service, or contact centre experience is required, along with strong communication, problem-solving, multitasking, and computer skills. Candidates must pass assessments that include typing at least 38 WPM with 90% accuracy, written communication and grammar, and multitasking and system navigation.

Skills

Customer Service
Inbound Call Handling
Chat Support
Email Support
Shipment Tracking
Problem-Solving
Multitasking
Written Communication
Telephone Etiquette
Conflict Resolution
Microsoft Office
Windows-Based Systems
System Navigation
Documentation
Sales Lead Generation
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Contact Centre
Inbound Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Requests
Pricing Information
Internal Coordination
Quality Standards
Performance Metrics
Customer Documentation
Sales Lead Generation
Canadian Geography
Windows
Microsoft Office
Microsoft Word
Microsoft Excel
Typing Assessment
System Navigation
Multitasking

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