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Added 12 mins ago
Senior Software Engineer- Telecom (Contract)
Photon-IV
Canada
Full-time
…communication services, reviewing and refining code, and guiding the technical direction of software projects. The lead engineer collaborates with wireless engineers, AI/ML specialists, and…
Added 12 mins ago
Salesforce Technical Lead (Montreal, Hybrid)
Capgemini
Toronto, ON
$120,000 to $135,000 CAD / year
Full-time
Capgemini is seeking a highly skilled Salesforce Technical Lead with deep expertise in Salesforce Financial Services Cloud (FSC) to support a large-scale digital transformation initiative…
Added 12 mins ago
Consultant, Data Engineering
Avanade
Toronto, ON
Full-time
Lead problem-solving activities across ambiguous and complex environments, evaluating options, risks, dependencies, and trade-offs.
Added 12 mins ago
Manager, ERP Finance Lead
Avanade
Toronto, ON
Full-time
We are seeking an experienced Manager, ERP Finance Lead to lead Microsoft Dynamics 365 Finance solutions for enterprise clients. This role combines deep finance functional expertise with…
Added 12 mins ago
Manager, ERP Supply Chain Lead
Avanade
Toronto, ON
Full-time
We are seeking an experienced Manager, ERP Supply Chain Lead to lead Microsoft Dynamics 365 Supply Chain Management solutions for enterprise clients. This role combines deep supply chain…
Added 12 mins ago
Manager, ERP Delivery Lead
Avanade
Toronto, ON
Full-time
We are seeking an experienced Manager, ERP Delivery Lead to lead complex ERP transformation programs and strategic client engagements. This role is accountable for delivery outcomes across…
Added 12 mins ago
District Manager II Operations (Greater Toronto Area))
WM
Toronto, ON
$110,000 to $135,000 CAD / year
Full-time
…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 12 mins ago
Salesforce Technical Lead (Toronto, Hybrid)
Capgemini
Toronto, ON
$120,000 to $135,000 USD / year
Full-time
Capgemini is seeking a highly skilled Salesforce Technical Lead with deep expertise in Salesforce Financial Services Cloud (FSC) to support a large-scale digital transformation initiative…
Added 12 mins ago
Director, Product Line Management
Teledyne Technologies Incorporated
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…results-driven Director of Product Line Management- Connectors to lead the vision, strategy, and lifecycle of a portfolio of innovative products. In this highly visible leadership role, you…
Added 12 mins ago
Senior Hydrogeologist
WSP
Toronto, ON · Etobicoke, ON
…staff in WSP’s Whitby or Toronto offices. Reporting to the Team Lead, the successful individual will help manage and deliver existing projects, develop new business opportunities, and…
Added 12 mins ago
Ingénieur principal en plateforme (SRE), solutions d'IA/Senior Platform Engineer (SRE), AI Solutions
Syntax
Montreal, QC
…and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s…
Added 12 mins ago
QA Supervisor
Galaxie Brands Corporation
Hamilton, ON
$70,000 to $80,000 CAD / year
Full-time
…automation and industry disruption practices, we set out to lead the charge in reshaping how cannabis products are produced and…
Added 12 mins ago
Principal Geotechnical Engineer
AtkinsRéalis
Toronto, ON · Vaughan, ON
Full-time
This is a great opportunity for an experienced Principal Geotechnical Engineer with good technical and engineering skills and a professional engineering designation - (P.Eng) to work on…
Added 12 mins ago
Manager, Fire Protection, Central/West
AtkinsRéalis
Toronto, ON · Vancouver, BC
Full-time
AtkinsRéalis is seeking a Manager, Fire Protection to lead the growth and delivery of its Fire Protection and Life Safety practice in Central and Western Canada. This is a high-impact…
Added 12 mins ago
Design Manager, T1/T3 Revitalization
AtkinsRéalis
Toronto, ON
$125,000 to $160,000 CAD / year
Full-time
Reporting to the Director of Operations, the candidate will lead and coordinate the implementation of multidisciplinary design standards and works collaboratively with the main contractor.…
Added 12 mins ago
Geotechnical Project Manager
AtkinsRéalis
Ottawa, ON · Vaughan, ON
Full-time
…and industrial development. This is a great opportunity to lead exciting projects where you can make your mark and move your career forward, with a hybrid work environment, strong growth…
Added 12 mins ago
Chef(fe) stratégie IT
AtkinsRéalis
Montreal, QC
Full-time
The IT Strategy Lead oversees the organization’s technology ecosystem with a focus on managing business software, licensing compliance, system reliability, cloud environments, and network…
Added 12 mins ago
Global Supply Chain Manager
Tenstorrent
Toronto, ON
We’re looking for a Global Supply Chain Manager to lead strategic sourcing and supplier management for our memory and storage portfolio, including DRAM components and modules, and…
Added 12 mins ago
Canada Mining Practice Lead
HDR
Toronto, ON · Vancouver, BC
Full-time
HDR’s Mining clients have significant technical support needs for their greenfield and brownfield projects related to permitting, design and operations. To support this growth, HDR is…
Added 12 mins ago
Assistant Maintenance Manager
JLL
Brampton, ON
Full-time
The Assistant Maintenance Manager leverages leadership skills and technical knowledge to lead a team of maintenance mechanics, working in conjunction with robotics, and controls systems…
Added 27 mins ago
Principal Technical Consultant, Permitting Specialist
ERM
Saskatoon, SK · Smithers, BC · Vancouver, BC · Calgary, AB
$117,800 to $147,300 CAD / year
Full-time
ERM is seeking a Principal Technical Consultant, Permitting Specialist to join our Regulatory and Permitting Team in British Columbia, preferably Vancouver, BC. This is a unique opportunity…
Added 27 mins ago
SOC Development Engineer
Solidigm
Vancouver, BC
Full-time
…in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At…
Added 27 mins ago
Senior Technical Support Engineer
Sentry
Remote, Canada
$125,000 to $150,000 USD / year
Full-time · Remote
…GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right…
Added 42 mins ago
Senior Software Engineer II, Full Stack - Growth (Hybrid)
Homebase
Toronto, ON
$175,000 to $205,000 USD / year
Full-time
Lead the technical design and implementation of new GTM (Go-to-Market) tools and platforms that drive scale, automation, and growth.
Added 57 mins ago
Skilled Labourer (Trenching)
Grizzlytrek Group
Calgary, AB
$26 to $28 CAD / hour
Full-time
Reliable, on time and ready to take direction from the crew lead

Arrow Workforce Solutions

Customer Service Representative

Brampton, ON, Canada

Pay: Pay Rate: $20.30/hour
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Customer Service Representative

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $20.30/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

#awspro

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More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment updates, arranging pickups, and resolving concerns with internal teams. Maintain ownership and accurate records of customer issues, meet service and quality targets, and identify opportunities for additional services.

Requirements

Previous call centre, customer service, or contact centre experience is required, along with strong communication, problem-solving, multitasking, and computer skills. Candidates must pass assessments that include typing at least 38 WPM with 90% accuracy, written communication and grammar, and multitasking and system navigation.

Skills

Customer Service
Inbound Call Handling
Chat Support
Email Support
Shipment Tracking
Problem-Solving
Multitasking
Written Communication
Telephone Etiquette
Conflict Resolution
Microsoft Office
Windows-Based Systems
System Navigation
Documentation
Sales Lead Generation
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Contact Centre
Inbound Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Requests
Pricing Information
Internal Coordination
Quality Standards
Performance Metrics
Customer Documentation
Sales Lead Generation
Canadian Geography
Windows
Microsoft Office
Microsoft Word
Microsoft Excel
Typing Assessment
System Navigation
Multitasking

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