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Arrow Workforce Solutions

Customer Service Representative

AB, Canada
Edmonton, AB, Canada

$23 to $24 CAD / hour · Full-time

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Applications open in a new tab.

Job details

Pay: $23 to $24 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Customer Service Representative / Inside Sales Support

Location: Edmonton, AB

Tenure: Full-Time, Ongoing Contract

Pay Rate: $23–$24/hour

Schedule: Monday to Friday, 9:30 AM – 6:00 PM (may change to an 8:00 AM or 8:30 AM start)

Start Date: ASAP

Job Overview

Our client is seeking a reliable, customer-focused Customer Service Representative / Inside Sales Support professional to join its small team in Edmonton. This role is primarily focused on handling inbound customer calls, processing orders, and providing exceptional customer support, with some additional sales support responsibilities.

The ideal candidate has excellent verbal communication and listening skills, strong computer proficiency, and a calm, approachable phone manner. They should be comfortable managing customer inquiries while entering information into the system and maintaining a high level of accuracy.

Key Responsibilities

Handle approximately 30 inbound customer calls per day, responding to inquiries and providing timely, helpful support.
Create, enter, and process customer orders accurately in the system.
Answer customer questions and assist with order-related inquiries and requests.
Provide inside sales support as required, helping maintain positive customer relationships.
Use a headset while navigating computer systems and entering customer information simultaneously.
Communicate clearly and professionally, ensuring customers feel heard, valued, and supported.
Maintain accurate records and demonstrate strong attention to detail when processing orders.
Collaborate with a small team to support daily customer service and operational needs.

Qualifications & Requirements

Previous experience in customer service, call centre operations, order processing, or inside sales support is preferred.
Excellent verbal communication, listening, and interpersonal skills.
Clear articulation and a comfortable speaking pace, with a friendly, natural, and approachable telephone manner.
Strong active listening skills and the patience to handle customer inquiries calmly and professionally.
Ability to communicate conversationally and genuinely, adapting to a diverse customer base, including rural Alberta customers.
Strong computer, email, typing, and data-entry skills.
Ability to multitask effectively while speaking with customers and entering information into the system.
Excellent attention to detail and accuracy when processing orders and updating customer information.
Professional, dependable, punctual, and committed to consistent attendance.
Comfortable working in a small team environment and contributing to a positive customer experience.

Apply About employer

More about this job

Responsibilities

Handle inbound customer calls, respond to inquiries, and accurately create and process customer orders while entering information into computer systems. Provide inside sales support, maintain positive customer relationships, and collaborate with a small team to meet daily service needs.

Requirements

Previous experience in customer service, call centre operations, order processing, or inside sales support is preferred. Candidates should have strong communication, listening, computer, typing, and data-entry skills, along with accuracy, dependability, and the ability to multitask calmly and professionally.

Skills

Customer Service
Inbound Call Handling
Order Processing
Inside Sales Support
Verbal Communication
Active Listening
Interpersonal Skills
Computer Proficiency
Email
Typing
Data Entry
Multitasking
Attention To Detail
Teamwork
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inbound Calls
Call Centre Operations
Order Processing
Inside Sales Support
Customer Inquiries
Customer Relationships
Data Entry
Computer Systems
Email
Typing
Active Listening
Verbal Communication
Multitasking
Attention To Detail
Accuracy
Customer Support
Wholesale Motor Vehicles And Parts

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