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Added 3 mins ago
SA
Sales Representative
Steele Auto Group
Dieppe, NB
- Full-time
Steele Subaru of Moncton is looking for a Sales Representative to join our team in Moncton, New Brunswick! As a Sales Representative, you’ll help customers find the Subaru that fits their…
Added 3 mins ago
RS
Commercial Driver
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 3 mins ago
NF
Sales Representative - Bayshore Shopping Centre
Neo Financial
Ottawa, ON
- $20 CAD / hour
- Contract
Added 3 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Full-time
Added 3 mins ago
FB
Carry-Out Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
Added 18 mins ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
Successful candidates will be required to be licensed as an Investment Representative (IR) with the Canadian Investment Regulatory Organization (CIRO)
Added 18 mins ago
T
Senior FCRM Testing Analyst (5721, 5722, 5723, 5724)
TD
Toronto, ON
- Full-time
Provide subject matter expertise on FCRM controls and processes and/or input to projects/initiatives as a representative for area of the FCRM testing function
Added 18 mins ago
Employer Liaison - Integrated Employment Services (Newmarket)
ACCES Employment
Newmarket, ON
…selection processes and work environments. Please advise our HR representative or hiring manager of any accommodation measures that are required. Information received relating to…
Added 18 mins ago
210 - BROOKSIDE CC/SA/EDP - MOBILE ECE
Family Day Care Services
Toronto, ON
Family Day fosters a positive inclusive workplace culture, with a workforce that is representative of the families and communities it serves. Committed to the principles of diversity and…
Added 18 mins ago
GF
Customer Service Representative (Motivator) - Ottawa Lansdowne Park
GoodLife Fitness
Ottawa, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 18 mins ago
C
Mobile Financial Services Representative
CIBC
Surrey, BC
- Full-time
Added 18 mins ago
P
Frito Lay Route Sales Representative
PepsiCo
Calgary, AB
- Contract
As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and…
Added 18 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Full-time
Added 18 mins ago
TL
Sales Development Representative
The Leadership Agency
Montreal, QC
- Full-time
Added 18 mins ago
KP
SCHOOL PSYCHOLOGIST/ PSYCHOLOGICAL ASSOCIATE
Kawartha Pine Ridge District School Board
Peterborough, ON
- Full-time
Added 18 mins ago
UG
26ELM234 - Long Term Occasional - French Immersion Grade 1 - 1.0 FTE
Upper Grand District School Board
Guelph, ON
- Full-time
…self-identification data to achieve an inclusive, diverse and representative workforce. The data aims to intentionally identify and remove barriers for equity-deserving communities at each…
Added 18 mins ago
AU
Livreur RSR / Route Sales Representative (Delivery Driver)
Alsco Uniforms
Quebec, QC
- Full-time
The Route Sales Representative meets our customers needs through up-selling/cross-selling and provides superior customer service through proactively managing all route responsibilities.…
Added 18 mins ago
FB
Carry-Out Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
Added 18 mins ago
PS
Director of Sales And Business Development
People Store Staffing
Vaughan, ON
- Full-time
Reporting directly to the President, you will oversee Regional Sales Managers, strengthen representative and distributor partnerships, and identify opportunities to expand into new markets.…
Added 18 mins ago
HD
Night School International Language Teacher
Halton District School Board
Oakville, ON
- Temporary
Added 33 mins ago
BB
Représentant(e) des services techniques à domicile (Temps plein) / Field Technical Service Representative (Full Time)
Best Buy Canada
Montreal, QC
- Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 33 mins ago
CF
Business Development Representative
Classic Fire + Life Safety
Guelph, ON
- Full-time
The Business Development Representative is responsible for generating new inspection growth and expanding the company’s recurring service portfolio. This role focuses on identifying new…
Added 33 mins ago
PC
Member Experience Representative
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
As a Member Experience Representative, you will be the first point of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels.…
Added 33 mins ago
AG
Bilingual CX Specialist
Amynta Group
Thornhill, ON · Toronto, ON
- Full-time
…point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application…
Added 33 mins ago
LC
Asset Protection Representative
Loblaw Companies Limited
Toronto, ON
- Full-time
We are hiring a full-time Asset Protection Representative at LSL #1174 – 270 The Kingsway, Toronto, Ontario, M9A 3T7. This position requires open availability based on store hours,…

Arrow Workforce Solutions

Customer Service Representative

Brampton, ON, Canada

Pay Rate: $20.30/hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $20.30/hour
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Customer Service Representative

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $20.30/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment information, arranging pickups, and resolving concerns with internal teams. Maintain ownership of inquiries through timely updates and accurate documentation while meeting service targets and identifying opportunities for additional services.

Requirements

Previous experience in a call centre, customer service, or contact centre is required, along with strong communication, problem-solving, multitasking, and computer skills. Candidates must pass assessments that include typing at a minimum of 38 WPM with 90% accuracy, written communication and grammar, and multitasking and system navigation.

Skills

Customer Service
Telephone Etiquette
Written Communication
Active Listening
Multitasking
Problem-Solving
Decision-Making
Conflict Resolution
Empathy
Attention To Detail
Shipment Tracking
Sales Lead Generation
Microsoft Office
Windows-Based Systems
System Navigation

Visa sponsorship

Not detected in the job text

Keywords

Inbound Customer Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Internal Coordination
Service Targets
Quality Standards
Performance Metrics
Customer Documentation
Sales Lead Generation
Call Centre
Contact Centre
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
Grammar Assessment
System Navigation
Canadian Geography
High-Speed Internet

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