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Added 8 mins ago
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Supervisor Warehouse
''
Grand Falls, NB
- Full-time
Lead, coach, and develop team members through training, performance goal setting, and ongoing performance management.
Added 23 mins ago
P&
Superviseur des opérations / Operations Supervisor
Pratt & Whitney
Longueuil, QC
- Full-time
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Superviseur de production (quart de soir) / Production Supervisor (Evening Shift)
Pratt & Whitney
Longueuil, QC
- Full-time
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Senior Advisor, Psychological Health & Safety (PHS)
Health Shared Services
AB · Alberta, Canada
- Full-time
…Psychological Health & Safety (PHS) to join our People Experience team. This is a unique opportunity to work with a skilled & collaborative group of professionals who are passionate about…
Added 23 mins ago
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Senior L3 AI Engineer
Apptoza Inc.
Montreal, QC
- Full-time
…complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad…
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Superviseur de production (quart de nuit) / Production Supervisor (Night Shift)
Pratt & Whitney
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Manufacturing Supervisor
Dometic
Richmond, BC
- $81,000 to $95,000 CAD / year
- Full-time
…boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are…
Added 23 mins ago
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Guest Experience Lead | Permeant | Market Mall
lululemon
Calgary, AB
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 23 mins ago
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Sorter
Veolia | North America
Edmonton, AB
- Full-time
Advises Lead Hand/ Supervisor when production targets will not be met and provide explanation of shortfalls and actively participate in the development of productivity improvement…
Added 23 mins ago
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Executive Lead, Communications & Engagement
Canadian College of Health Leaders - Northwestern Ontario Chapter
AB · Edmonton, AB
- Full-time
…influential communications executive to join its Executive Leadership Team (ELT) as Executive Lead, Communications and Engagement. Reporting to the Chief Executive Officer, this role…
Added 24 mins ago
FL
Assistant Manager
Foot Locker
Hamilton, ON · Stoney Creek, Ontario
- Full-time
…supports the Store Manager in driving sales results, coaching the team, and keeping the store running strong; day in and day…
Added 39 mins ago
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Experienced Underground Diamond Driller
Swick Mining Services
Saskatoon, SK
- Full-time
…North America. You will operate underground diamond drill rigs, lead and support Driller Helpers, maintain strong productivity and core recovery, and uphold Swick’s safety and operational…
Added 39 mins ago
SM
Underground Walking Boss
Swick Mining Services
Sudbury, ON · Greater Sudbury, ON
- $141,250 CAD / year
- Full-time
Experience as a Walking Boss, Lead Hand, Foreman, Shift Boss, or similar role in the diamond drilling industry.
Added 39 mins ago
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Program Manager
TTM Technologies
Toronto, ON
- Full-time
…regular updates on metrics and accomplishments to the management…
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Deburr/ Hole Checker Operator
TTM Technologies
Toronto, ON
- Full-time
TTM strives to invest in our team members at all levels-starting on your first day. To support the growth and development of new hires, this position is eligible for a 90 Day Evaluation…
Added 39 mins ago
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Expediter
TTM Technologies
Toronto, ON
- Full-time
TTM strives to invest in our team members at all levels-starting on your first day. To support the growth and development of new hires, this position is eligible for a 90 Day Evaluation…
Added 39 mins ago
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AOI Operator
TTM Technologies
Toronto, ON
- Full-time
TTM strives to invest in our team members at all levels-starting on your first day. To support the growth and development of new hires, this position is eligible for a 90 Day Evaluation…
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Fabrication Operator
TTM Technologies
Toronto, ON
- Full-time
TTM strives to invest in our team members at all levels-starting on your first day. To support the growth and development of new hires, this position is eligible for a 90 Day Evaluation…
Added 39 mins ago
TT
Drilling Operator
TTM Technologies
Toronto, ON
- Full-time
TTM strives to invest in our team members at all levels-starting on your first day. To support the growth and development of new hires, this position is eligible for a 90 Day Evaluation…
Added 39 mins ago
TT
AOI Operator
TTM Technologies
Toronto, ON
- Full-time
TTM strives to invest in our team members at all levels-starting on your first day. To support the growth and development of new hires, this position is eligible for a 90 Day Evaluation…
Added 39 mins ago
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1149 Fifth Avenue - Theatre Operations Part Time Assistant Manager
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You have demonstrated ability to lead a team during high volume business periods in multiple departments.
Added 54 mins ago
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REGISTERED NURSE (RN), CLINICAL PRACTICE LEAD, MED SURG
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Fort St. James, BC
- Full-time
Are you interested in sharing your clinical nursing experience with others on your team? If you are looking for an opportunity that will make use of your varied skills and experiences or if…
Added 54 mins ago
MF
Supervisor Warehouse
McCain Foods
Grand Falls, NB
- Full-time
Lead, coach, and develop team members through training, performance goal setting, and ongoing performance management.
Added 54 mins ago
HR
Senior Contracts Specialist
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- Full-time
The Senior Contracts Specialist will lead commercial strategy and contract formation for major capital work, with construction and construction services agreements valued between…
Added 54 mins ago
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Coeur Mining attracts and hires highly skilled individuals. By joining our team, you can look forward to:

Arrow Workforce Solutions

Customer Service Representative

Brampton, ON, Canada

Pay Rate: $20.30/hour · Full-time

Apply About employer

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Job details

Pay: Pay Rate: $20.30/hour
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Customer Service Representative

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $20.30/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment information, arranging pickups, and resolving concerns with internal teams. Maintain ownership of inquiries through timely updates and accurate documentation while meeting service targets and identifying opportunities for additional services.

Requirements

Previous experience in a call centre, customer service, or contact centre is required, along with strong communication, problem-solving, multitasking, and computer skills. Candidates must pass assessments that include typing at a minimum of 38 WPM with 90% accuracy, written communication and grammar, and multitasking and system navigation.

Skills

Customer Service
Telephone Etiquette
Written Communication
Active Listening
Multitasking
Problem-Solving
Decision-Making
Conflict Resolution
Empathy
Attention To Detail
Shipment Tracking
Sales Lead Generation
Microsoft Office
Windows-Based Systems
System Navigation

Visa sponsorship

Not detected in the job text

Keywords

Inbound Customer Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Internal Coordination
Service Targets
Quality Standards
Performance Metrics
Customer Documentation
Sales Lead Generation
Call Centre
Contact Centre
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
Grammar Assessment
System Navigation
Canadian Geography
High-Speed Internet

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