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Added 13 mins ago
ME
Credit Representative
McDougall Energy Inc.
Sault Ste. Marie, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 13 mins ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, John Street location.
Added 13 mins ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, Arthur St W location.
Added 13 mins ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Memorial Ave. Thunder Bay location.
Added 13 mins ago
AM
Pre-Planning Director
Arbor Memorial Inc.
AB · Edmonton, AB
- Full-time
…and their families. We also provide a robust pension plan to support your long-term financial planning and…
Added 13 mins ago
GB
Inside Sales Support
Gentek Building Products - Canada
Sudbury, ON
- Full-time
As a Branch Inside Sales Support representative, you love to “ ACT ”:
Added 13 mins ago
ME
Customer Service Representative
McDougall Energy Inc.
Strathroy, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Strathroy, Centre Road location.
Added 13 mins ago
GB
Inside Sales/Warehouse Support
Gentek Building Products - Canada
Sudbury, ON
- $24 to $27 CAD / hour
- Full-time
As a Branch Inside Sales Support/Warehouseperson representative, you love to “ACT”:
Added 13 mins ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Burford, ON
- Part-time
We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Burford Ontario location.
Added 13 mins ago
GB
Inside Sales Representative
Gentek Building Products - Canada
Kitchener, ON
- $26 to $29 CAD / hour
- Full-time
As a Branch Inside Sales Support representative, you love to “ ACT ”:
Added 13 mins ago
EJ
Canada Registered Branch Associate
Edward Jones
Port Dover, ON
- Full-time
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors…
Added 13 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Constant, QC · St Constant, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 43 mins ago
AH
Registered Nurse - Emergency
Alberta Health Services
AB · Strathcona County, AB
- Part-time
…a variety of Ambulatory, Laboratory, and Diagnostic Imaging services. This position is the “front line” representative in delivering care within the Emergency Department. Based on a primary…
Added 43 mins ago
AH
Registered Nurse - Emergency
Alberta Health Services
AB · Strathcona County, AB
- Temporary
…a variety of Ambulatory, Laboratory, and Diagnostic Imaging services. This position is the “front line” representative in delivering care within the Emergency Department. Based on a primary…
Added 1 hour ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 1 hour ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Venture Media
Vancouver, BC
- From $60,000 CAD / year
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 1 hour ago
HI
Junior Technical Sales/Sales Assistant
Hillmar Industries Ltd.
Delta, BC
- Full-time
We are seeking a motivated, customer-focused Junior Technical Sales Representative to support business growth by developing new customer relationships, managing existing accounts, and…
Added 1 hour ago
Copy of Senior Software Development Engineer in Test, ML
PlayStation Global
Waterloo, ON
…technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable…
Added 2 hours ago
IH
Paediatric Speech and Language Therapist
Interior Health Authority
Williams Lake, BC
- Full-time
We are hiring a permanent, full time Early Childhood Development Speech-Language Pathologist (S-LP) for Williams Lake Cariboo Community Health Services.
Added 2 hours ago
IH
COMMUNITY SPEECH PATHOLOGIST
Interior Health Authority
Williams Lake, BC
- Full-time
We are hiring a permanent, full time Early Childhood Development Speech-Language Pathologist (S-LP) for Williams Lake Cariboo Community Health Services.
Added 2 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 3 hours ago
CS
Casual Community Disability Worker
Catholic Social Services Alberta
Wetaskiwin, AB
- Internship
Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications…
Added 4 hours ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Eston, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 4 hours ago
H
Recreation Worker
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 4 hours ago
Continuing Care Assistant
HealthCareersInSask.ca
Coronach, SK
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…

Arrow Workforce Solutions

Customer Service Representative

Brampton, ON, Canada

Pay Rate: $20.30/hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $20.30/hour
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Customer Service Representative

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $20.30/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment information, arranging pickups, and resolving concerns with internal teams. Maintain ownership of inquiries through timely updates and accurate documentation while meeting service targets and identifying opportunities for additional services.

Requirements

Previous experience in a call centre, customer service, or contact centre is required, along with strong communication, problem-solving, multitasking, and computer skills. Candidates must pass assessments that include typing at a minimum of 38 WPM with 90% accuracy, written communication and grammar, and multitasking and system navigation.

Skills

Customer Service
Telephone Etiquette
Written Communication
Active Listening
Multitasking
Problem-Solving
Decision-Making
Conflict Resolution
Empathy
Attention To Detail
Shipment Tracking
Sales Lead Generation
Microsoft Office
Windows-Based Systems
System Navigation

Visa sponsorship

Not detected in the job text

Keywords

Inbound Customer Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Internal Coordination
Service Targets
Quality Standards
Performance Metrics
Customer Documentation
Sales Lead Generation
Call Centre
Contact Centre
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
Grammar Assessment
System Navigation
Canadian Geography
High-Speed Internet

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