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Added 1 min ago
SM
Experienced Underground Diamond Driller
Swick Mining Services
ON · Balmertown, ON
- Full-time
With operations across Australia, North America and Europe, Swick is recognized for safe performance, technical innovation, high-quality drilling delivery and a team culture where people…
Added 1 min ago
O
Marketing Associate
O-HIVE.AI
Windsor, ON
- Full-time
…channels, developing promotional materials, and supporting lead-generation…
Added 1 min ago
HM
Site Supervisor
Hire Mint
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Participate in or lead project meetings with internal and external parties to monitor and report on construction progress.
Added 1 min ago
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Controllership and Risk Lead
Health | Santé
Toronto, ON
- $86,379 to $127,288 CAD / year
- Full-time
Use your technical, financial and systems skills in a dynamic, fast-paced, and high-performing organization with the Ministry of Health's Quality Assurance Unit.
Added 1 min ago
NB
Chief Technical Support Analyst End-User IT
National Bank of Canada
Toronto, ON
- Full-time
As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end-user support team that provides advanced, hands-on deskside and trading-floor support for…
Added 1 min ago
CC
Sales Manager
Comhan Canada
Waterloo, ON
- Full-time
…The team emphasizes product innovation, customer support, and technical guidance to help clients select and implement the right systems. More information about products and services is…
Added 1 min ago
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Mechanical Engineer (Project Manager II)
Go2STAFFING
Vaughan, ON
- Full-time
If you're ready to build on your mechanical engineering experience, lead multidisciplinary project teams, and expand your influence across technical delivery and client relationships, this…
Added 1 min ago
VI
AWS DevOps & Cloud Security Engineer
Vielight Inc.
Toronto, ON
- Full-time
We are looking for an experienced, hands-on AWS DevOps & Cloud Security Engineer to lead the migration of our AI-powered neurotechnology platform to AWS and establish a secure, scalable,…
Added 1 min ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Toronto, ON
- Full-time
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 1 min ago
VI
Search Strategist (12 - 14 month Contract)
VERB Interactive
Montreal, QC
- Contract
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 1 min ago
GR
Project Manager - Architectural Millwork
Goldbeck Recruiting
Squamish, BC
- $100,000 to $130,000 CAD / year
- Full-time
Independently lead and manage complex, high-end residential millwork projects, including projects valued at $3M–$5M, from initial handoff through production, installation, closeout, and…
Added 1 min ago
AA
Chief Technology Officer
Ari Agency Executive Search & Digital Recruitment
Toronto, ON
- Full-time
Lead the engineering organization, including software development, architecture, infrastructure, DevOps, QA, technical support escalation, and AI-related engineering practices.
Added 1 min ago
ES
Adobe CDP Architect
Epsilon Solutions Ltd.
Vancouver, BC
- Contract
Lead journey-mapping and use-case refinement workshops with business and technology stakeholders.
Added 1 min ago
CC
Collision Centre General Manager
CSN Collision
Waterloo, ON
- $95,000 to $130,000 CAD / year
- Full-time
…within the collision center. This role requires a combination of technical expertise in autobody repair, managerial skills, and customer service acumen. The manager ensures that repairs are…
Added 1 min ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Vancouver, BC
- Full-time
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 1 min ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Montreal, QC
- Full-time
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 1 min ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Halifax, NS
- Full-time
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 1 min ago
VI
Search Strategist (12 - 14 month Contract)
VERB Interactive
Halifax, NS
- Contract
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 1 min ago
R
Superviseur de production (quart de nuit) / Production Supervisor (Night Shift)
RTX
Longueuil, QC
- Full-time
Added 1 min ago
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Superviseur de production (quart de soir) / Production Supervisor (Evening Shift)
RTX
Longueuil, QC
- Full-time
Added 1 min ago
PB
Director of SEO
Powered by search
Remote, Canada
- Full-time
- Remote
Proactively identify churn risk and lead corrective action
Added 1 min ago
Senior Technical Manager, Project Management
WSP
Calgary, AB
What you will do: Lead high-value or complex projects; establish delivery plans, governance, roles, and escalation paths; manage project financials, forecasts, risks, changes, and client…
Added 1 min ago
Senior Integration & BI Developer
Trans Mountain
Calgary, AB
Lead complex incident response and coordinate resolution across multiple technical and business teams.
Added 1 min ago
Senior Manager - Program Management - Quebec Growth Program
Scotiabank
Montreal, QC
…you will partner with senior leaders and business teams to lead high-priority transformation, regulatory change, and strategic growth initiatives. You will provide end-to-end program…
Added 1 min ago
Manager, Concierge Support, Global Transaction Banking - Toronto
Scotiabank
Toronto, ON
…Global Transaction Banking (GTB), you will provide dedicated technical support to the bank’s top-tier corporate clients. You will be responsible for managing complex client relationships,…

Arrow Workforce Solutions

Customer Service Representative

Brampton, ON, Canada

Pay Rate: $20.30/hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $20.30/hour
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Customer Service Representative

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $20.30/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment information, arranging pickups, and resolving concerns with internal teams. Maintain ownership of inquiries through timely updates and accurate documentation while meeting service targets and identifying opportunities for additional services.

Requirements

Previous experience in a call centre, customer service, or contact centre is required, along with strong communication, problem-solving, multitasking, and computer skills. Candidates must pass assessments that include typing at a minimum of 38 WPM with 90% accuracy, written communication and grammar, and multitasking and system navigation.

Skills

Customer Service
Telephone Etiquette
Written Communication
Active Listening
Multitasking
Problem-Solving
Decision-Making
Conflict Resolution
Empathy
Attention To Detail
Shipment Tracking
Sales Lead Generation
Microsoft Office
Windows-Based Systems
System Navigation

Visa sponsorship

Not detected in the job text

Keywords

Inbound Customer Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Internal Coordination
Service Targets
Quality Standards
Performance Metrics
Customer Documentation
Sales Lead Generation
Call Centre
Contact Centre
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
Grammar Assessment
System Navigation
Canadian Geography
High-Speed Internet

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