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Added 2 mins ago
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Business Development Manager - Temperature Control
Aggreko
Calgary, AB · Toronto, ON
- Full-time
…Control based in Toronto, ON. You’ll be responsible for driving sales growth by identifying new business opportunities, promoting the Aggreko brand, and providing technical expertise…
Added 2 mins ago
BE
Rental Coordinator
Battlefield Equipment Rentals
Saint John, NB · St-John, NB
- Full-time
Employee assistance program & counselling support
Added 17 mins ago
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Marketing Associate
O-HIVE.AI
Windsor, ON
- Full-time
We are expanding our global presence and seeking a creative, motivated, and results-driven Marketing Associate to support our marketing initiatives, brand development, and business growth.
Added 17 mins ago
HI
Business Developer
Hand In Hand Technologies
AB · Edmonton, AB
- Full-time
Build your next career chapter with Hand in Hand Technologies. We’d like to hear how your sales experience, technical background and drive to develop new business can help us grow while…
Added 17 mins ago
CC
Sales Manager
Comhan Canada
Waterloo, ON
- Full-time
…industry. The team emphasizes product innovation, customer support, and technical guidance to help clients select and implement the right systems. More information about products and…
Added 17 mins ago
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Chief Technology Officer
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- Full-time
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Added 17 mins ago
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Collision Centre General Manager
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Waterloo, ON
- $95,000 to $130,000 CAD / year
- Full-time
…within the collision center. This role requires a combination of technical expertise in autobody repair, managerial skills, and customer service acumen. The manager ensures that repairs are…
Added 17 mins ago
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- Full-time
Support and maintain compliance with company policies and local laws that regulate the business.
Added 17 mins ago
PB
Director of SEO
Powered by search
Remote, Canada
- Full-time
- Remote
Continuously evolve our SEO offerings (technical SEO, content strategy, authority building, and AI search / LLM visibility) to stay competitive and relevant for B2B SaaS clients
Added 17 mins ago
Customer Experience Associate - Plaza Langelier, Montreal QC (30H/Week Temporary)
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QC · Saint-Leonard, QC
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Added 17 mins ago
Manager, Global Compliance Business Risk Management
Scotiabank
Toronto, ON
…individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with…
Added 17 mins ago
Manager, Concierge Support, Global Transaction Banking - Toronto
Scotiabank
Toronto, ON
As a Concierge Support Manager, Client Services & Solutions within Global Transaction Banking (GTB), you will provide dedicated technical support to the bank’s top-tier corporate clients.…
Added 17 mins ago
Director, Product Marketing - Scotia Global Asset Management
Scotiabank
Toronto, ON
…product commercialization, integrated marketing campaigns, sales enablement, and advisor…
Added 17 mins ago
PC
Project Coordinator, Renewables
PRI Consultants
Calgary, AB
- Full-time
Inside sales or quoting experience in a technical services business.
Added 17 mins ago
PC
Project Coordinator, Renewables
PRI Consultants
Toronto, ON
- Full-time
Inside sales or quoting experience in a technical services business.
Added 17 mins ago
Senior Tunnel Engineer
GHD Group Pty Ltd
Markham, ON
Technical Troubleshooting: Support technical troubleshooting efforts, aiding in the quick and accurate identification, analysis, and resolution of technical issues with equipment and…
Added 17 mins ago
CC
Collision Centre General Manager
CSN Collision
Waterloo, ON
- $95,000 to $130,000 CAD / year
- Full-time
…within the collision center. This role requires a combination of technical expertise in autobody repair, managerial skills, and customer service acumen. The manager ensures that repairs are…
Added 17 mins ago
Crop Inputs Sales Representative
Cargill
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Experience in agricultural sales and in agronomic technical working knowledge.
Added 32 mins ago
RP
Oncology Account Specialist - Western Canada - Vancouver
Regeneron Pharmaceuticals
Toronto, ON
- Full-time
…Specialist based in Vancouver, Canada to join our Oncology Sales team, supporting our Canadian Oncology business in the following provinces – British Columbia, Alberta & Saskatchewan. In…
Added 32 mins ago
CC
Assistant Manager, Banquets & Catering
Compass Canada
Winnipeg, MB
- Full-time
…events in a high-quality manner. This includes implementing the sales strategy & tactics to ensure our guests receive quality products and have a wonderful experience that exceeds their…
Added 32 mins ago
CO
Delivery Driver
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- $23 to $24 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 47 mins ago
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Principal - Architecture
LTM
ON · Ontario, Canada
- $140,000 to $190,000 USD / year
- Full-time
Provide technical leadership across Sales Cloud Service Cloud Experience Cloud and Salesforce Platform capabilities
Added 47 mins ago
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Technical Project Director
Arculen
ON · Ontario, Canada
- Full-time
Our client, an established nuclear services and engineering business, is seeking a Technical Project Director to lead and deliver technical work.
Added 47 mins ago
FP
Estimator
Fast Pace Employment
Vaughan, ON
- $50,000 USD / year
- Full-time
Cross-Department Support: Assist operations, sales, and logistics teams with scheduling, file archiving, and ad-hoc administrative projects.
Added 47 mins ago
KG
Marketing Manager
Kongsberg Geospatial
Ottawa, ON
- $62,000 to $115,000 CAD / year
- Temporary
…develop and manage marketing programs in specific channels, support business objectives, provide sales support, manage tradeshows and advance…

Arrow Workforce Solutions

Customer Service Representative

Brampton, ON, Canada

Pay Rate: $20.30/hour · Full-time

Apply About employer

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Job details

Pay: Pay Rate: $20.30/hour
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Customer Service Representative

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $20.30/hour

Schedule

Training Period (First 6 Weeks):

Monday to Friday | 9:00 AM – 5:00 PM
100% onsite training required

After Training:

Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

Reliable high-speed internet connection (minimum 50 Mbps upload speed).
Quiet and professional workspace.

Key Responsibilities

Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Manage multiple customer interactions simultaneously, including handling up to three chats at once.
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
Identify opportunities for additional services and support sales lead generation initiatives.
Follow established customer service processes, quality standards, and performance metrics.
Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

Previous experience in a call centre, customer service, or contact centre environment.
Strong communication skills with excellent telephone etiquette.
Ability to manage multiple tasks and conversations in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to handle difficult customer interactions professionally.
Excellent written communication, grammar, and attention to detail.
Strong team player with a positive attitude and high energy level.
Ability to work independently and meet performance targets.
Knowledge of Canadian geography is an asset.

Technical Requirements

Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
Strong computer literacy and ability to navigate multiple systems simultaneously.
Ability to successfully complete an eSkills assessment, including:
Typing speed assessment (minimum 38 WPM with 90% accuracy).
Written communication and grammar assessment.
Multitasking and system navigation simulation.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries by phone, chat, and email, providing shipment information, arranging pickups, and resolving concerns with internal teams. Maintain ownership of inquiries through timely updates and accurate documentation while meeting service targets and identifying opportunities for additional services.

Requirements

Previous experience in a call centre, customer service, or contact centre is required, along with strong communication, problem-solving, multitasking, and computer skills. Candidates must pass assessments that include typing at a minimum of 38 WPM with 90% accuracy, written communication and grammar, and multitasking and system navigation.

Skills

Customer Service
Telephone Etiquette
Written Communication
Active Listening
Multitasking
Problem-Solving
Decision-Making
Conflict Resolution
Empathy
Attention To Detail
Shipment Tracking
Sales Lead Generation
Microsoft Office
Windows-Based Systems
System Navigation

Visa sponsorship

Not detected in the job text

Keywords

Inbound Customer Inquiries
Phone Support
Chat Support
Email Support
Shipment Tracking
Delivery Status
Address Changes
Proof Of Delivery
Pickup Scheduling
Pricing Information
Customer Issue Resolution
Internal Coordination
Service Targets
Quality Standards
Performance Metrics
Customer Documentation
Sales Lead Generation
Call Centre
Contact Centre
Microsoft Office
Microsoft Word
Microsoft Excel
Windows
Typing Assessment
Grammar Assessment
System Navigation
Canadian Geography
High-Speed Internet

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