Customer Service Representative
- Mississauga, ON, Canada
Pay Rate: $20/hour · Temporary
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Job details
- Pay
- Pay Rate: $20/hour
- Job type
- Temporary
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- Posting language
- English
- Posted
Original job description
Customer Service Representative
Location: Mississauga, ON (Keaton Crescent, Mississauga, ON)
Pay Rate: $20/hour
Schedule: Monday to Friday
Shift: 9:30 AM – 6:00 PM
Duration: Approximately 4–6 weeks (Temporary)
Position Overview
We are currently seeking a Customer Service Representative to provide temporary support to a busy customer service team during a period of increased workload. The successful candidate will assist with handling inbound calls and responding to customer email inquiries, ensuring timely communication and maintaining service levels.
Key Responsibilities
- Handle a high volume of inbound customer calls and shipment-related inquiries.
- Respond to customer emails promptly and professionally.
- Follow up on shipment requests and provide customers with timely updates.
- Maintain accurate records of customer interactions and inquiries.
- Support the customer service team with daily administrative tasks as required.
- Ensure customer inquiries are addressed efficiently and professionally.
Qualifications
- Previous experience in customer service, transportation, or logistics is preferred.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple inquiries and follow-ups in a fast-paced environment.
- Comfortable handling a high volume of customer calls and emails.
- Ability to work independently as well as part of a team.
More about this job
Responsibilities
Handle high volumes of inbound customer calls and emails, including shipment-related inquiries, follow-ups, and customer updates. Maintain accurate interaction records and support the customer service team with daily administrative tasks.
Requirements
Previous customer service, transportation, or logistics experience is preferred. Candidates should have strong verbal and written communication, organization, attention to detail, and the ability to manage multiple inquiries independently and as part of a team.
Skills
- Customer Service
- Inbound Call Handling
- Email Communication
- Shipment Follow-Up
- Customer Inquiry Management
- Record Keeping
- Administrative Support
- Verbal Communication
- Written Communication
- Organization
- Attention To Detail
- Multitasking
- Time Management
- Teamwork
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Logistics
- Administrative
Keywords
- Customer Service
- Inbound Calls
- Customer Emails
- Shipment Inquiries
- Shipment Requests
- Customer Follow-Up
- Customer Updates
- Record Keeping
- Administrative Tasks
- Transportation
- Logistics
- Communication
- Organization
- Attention To Detail
- High-Volume Inquiries
- Teamwork