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Added 1 day ago
Hide Labourer
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Arrow Workforce Solutions

Onsite Manager/ Gestionnaire des opérations

Montreal, QC, Canada

$86,000 to $106,000 CAD / year · Full-time

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Job details

Pay: $86,000 to $106,000 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

Operations Manager – Logistics & Warehouse Operations

Location: Montréal-Nord, QC

Salary: $86,000–$106,000 annually (Based on Experience)

Schedule: Night Shift (schedule remains in place until January)

Employment Type: Full-Time, Permanent

Position Overview

We are seeking an experienced Operations Manager to oversee operational performance and execution within a high-volume logistics and sortation environment. This role focuses on performance oversight, issue resolution, and operational control, ensuring that third-party logistics (4PL) partners and internal teams consistently meet contractual obligations, key performance indicators (KPIs), service expectations, and established operational standards.

The successful candidate will act as a key liaison between internal operations and third-party service providers, driving accountability, maintaining service quality, and supporting continuous improvement initiatives.

Key Responsibilities

Coordinate daily operations to ensure efficient execution of operational plans, priorities, and service commitments.
Monitor shift performance, productivity, service levels, quality standards, and backlog management.
Serve as the primary liaison between internal operations and third-party logistics (4PL) teams.
Ensure appropriate staffing levels, process compliance, and operational readiness throughout the shift.
Identify, resolve, and escalate operational issues, risks, and service concerns in a timely manner.
Promote compliance with workplace safety, quality, and environmental standards.
Support root cause analysis and implement corrective actions to address performance gaps and recurring issues.
Track, validate, analyze, and report operational KPIs and performance metrics.
Maintain accurate operational documentation and ensure effective shift communication and handovers.
Drive continuous improvement by identifying process gaps, reinforcing standard operating procedures (SOPs), and improving operational efficiency.
Hold third-party service providers accountable for performance against contractual requirements and agreed service levels.

Qualifications and Requirements

Bachelor’s degree in Logistics, Supply Chain Management, Operations, or a related field; equivalent experience will also be considered.
At least 3 years of experience in warehouse or logistics operations, preferably in outsourced or managed-service environments.
Demonstrated experience overseeing operations delivered through third-party logistics providers (3PL/4PL).
Experience working in a high-volume sort centre or logistics hub.
Strong understanding of warehouse KPIs, operational controls, performance management, and service governance.
Proven ability to lead through influence, build strong working relationships, and drive accountability without relying solely on direct authority.
Strong problem-solving, communication, organizational, and analytical skills.
Proficiency in both French and English, including the ability to communicate effectively with English-speaking clients.

Read the full bilingual original

Operations Manager – Logistics & Warehouse Operations

Location: Montréal-Nord, QC

Salary: $86,000–$106,000 annually (Based on Experience)

Schedule: Night Shift (schedule remains in place until January)

Employment Type: Full-Time, Permanent

Position Overview

Key Responsibilities

Coordinate daily operations to ensure efficient execution of operational plans, priorities, and service commitments.
Monitor shift performance, productivity, service levels, quality standards, and backlog management.
Serve as the primary liaison between internal operations and third-party logistics (4PL) teams.
Ensure appropriate staffing levels, process compliance, and operational readiness throughout the shift.
Identify, resolve, and escalate operational issues, risks, and service concerns in a timely manner.
Promote compliance with workplace safety, quality, and environmental standards.
Support root cause analysis and implement corrective actions to address performance gaps and recurring issues.
Track, validate, analyze, and report operational KPIs and performance metrics.
Maintain accurate operational documentation and ensure effective shift communication and handovers.
Drive continuous improvement by identifying process gaps, reinforcing standard operating procedures (SOPs), and improving operational efficiency.
Hold third-party service providers accountable for performance against contractual requirements and agreed service levels.

Qualifications and Requirements

Bachelor’s degree in Logistics, Supply Chain Management, Operations, or a related field; equivalent experience will also be considered.
At least 3 years of experience in warehouse or logistics operations, preferably in outsourced or managed-service environments.
Demonstrated experience overseeing operations delivered through third-party logistics providers (3PL/4PL).
Experience working in a high-volume sort centre or logistics hub.
Strong understanding of warehouse KPIs, operational controls, performance management, and service governance.
Proven ability to lead through influence, build strong working relationships, and drive accountability without relying solely on direct authority.
Strong problem-solving, communication, organizational, and analytical skills.
Proficiency in both French and English, including the ability to communicate effectively with English-speaking clients.

Gestionnaire des opérations – Logistique et opérations d’entrepôt

Lieu : Montréal-Nord, QC

Salaire : 86 000 $ à 106 000 $ par année

Horaire : Quart de nuit (horaire maintenu jusqu’en janvier)

Type d’emploi : Temps plein, permanent

Aperçu du poste

Nous recherchons un(e) gestionnaire des opérations expérimenté(e) pour superviser la performance opérationnelle et l’exécution des activités dans un environnement logistique et de tri à haut volume. Le poste met l’accent sur le suivi de la performance, la résolution des problèmes et le contrôle des opérations, afin de veiller à ce que les partenaires logistiques tiers (4PL) et les équipes internes respectent constamment les obligations contractuelles, les indicateurs clés de performance (KPI), les niveaux de service attendus et les normes opérationnelles établies.

La personne retenue agira comme principal point de liaison entre les équipes opérationnelles internes et les prestataires de services tiers. Elle veillera à la responsabilisation des partenaires, au maintien de la qualité du service et à la mise en œuvre d’initiatives d’amélioration continue.

Principales responsabilités

Coordonner les opérations quotidiennes afin d’assurer l’exécution efficace des plans opérationnels, des priorités et des engagements de service.
Surveiller la performance des quarts de travail, la productivité, les niveaux de service, les normes de qualité et la gestion des retards et des volumes en attente.
Agir comme principal point de liaison entre les équipes opérationnelles internes et les équipes logistiques tierces (4PL).
Veiller à ce que les effectifs soient adéquats et à ce que les processus soient respectés et les opérations prêtes à fonctionner tout au long du quart de travail.
Repérer, résoudre et signaler rapidement les problèmes opérationnels, les risques et les préoccupations liés au service.
Favoriser le respect des normes en matière de santé et sécurité au travail, de qualité et d’environnement.
Participer aux analyses des causes fondamentales et mettre en œuvre des mesures correctives afin de combler les écarts de performance et de prévenir les problèmes récurrents.
Suivre, valider, analyser et présenter les indicateurs clés de performance (KPI) et les mesures opérationnelles.
Tenir à jour une documentation opérationnelle exacte et assurer une communication efficace ainsi que des transferts de quart structurés.
Favoriser l’amélioration continue en repérant les lacunes dans les processus, en renforçant l’application des procédures opérationnelles normalisées (SOP) et en améliorant l’efficacité des opérations.
Veiller à ce que les prestataires de services tiers respectent leurs engagements contractuels et les niveaux de service convenus.

Qualifications et exigences

Baccalauréat en logistique, en gestion de la chaîne d’approvisionnement, en gestion des opérations ou dans un domaine connexe. Une expérience équivalente sera également prise en considération.
Au moins 3 ans d’expérience en logistique ou en opérations d’entrepôt, idéalement dans un environnement de services impartis ou gérés par des prestataires externes.
Expérience démontrée dans la supervision d’opérations réalisées par des prestataires logistiques tiers (3PL/4PL).
Expérience dans un centre de tri ou un centre logistique à haut volume.
Bonne compréhension des KPI d’entrepôt, des contrôles opérationnels, de la gestion de la performance et de la gouvernance des niveaux de service.
Capacité démontrée à exercer un leadership mobilisateur, à établir des relations de travail solides et à responsabiliser les partenaires sans dépendre uniquement d’une autorité hiérarchique directe.
Excellentes aptitudes en résolution de problèmes, en communication, en organisation et en analyse.
Maîtrise du français et de l’anglais, avec la capacité de communiquer efficacement avec des clients anglophones.

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More about this job

Responsibilities

Coordinate and monitor daily high-volume logistics and sortation operations, including shift performance, staffing, service levels, quality, backlogs, and operational readiness. Liaise with internal teams and 4PL providers, resolve and escalate issues, report KPIs, ensure compliance and contractual accountability, and drive corrective actions and continuous improvement.

Requirements

Requires a bachelor's degree in logistics, supply chain management, operations, or a related field, or equivalent experience, and at least three years of warehouse or logistics operations experience. Candidates should have experience overseeing 3PL/4PL operations in a high-volume environment, strong KPI and service-governance knowledge, effective problem-solving and relationship-building skills, and proficiency in French and English.

Skills

Logistics Operations
Warehouse Operations
Operational Performance Management
KPI Analysis
Service-Level Management
Shift Coordination
Staffing and Operational Readiness
Issue Resolution
Root Cause Analysis
Corrective Actions
Workplace Safety Compliance
Quality Standards
Continuous Improvement
Standard Operating Procedures
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Warehouse Operations
Supply Chain Management
Operations Management
High-Volume Sortation
Third-Party Logistics
3PL
4PL
Key Performance Indicators
Operational Controls
Performance Management
Service Governance
Contractual Requirements
Service Levels
Backlog Management
Staffing
Operational Readiness
Root Cause Analysis
Corrective Actions
Workplace Safety
Quality Standards
Environmental Standards
Standard Operating Procedures
Continuous Improvement
Shift Handover
Performance Reporting
French
English

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