Operations Analyst – Exceptions & Inventory Management

Operations Analyst – Exceptions & Inventory Management

Location: Downtown Calgary, AB

Work Arrangement: Fully Onsite – Monday to Friday

Pay Rate: $30/hour

Start Date: October 5, 2026

Employment Type: Full-Time Contract

Position Overview

We are seeking an Operations Analyst – Exceptions & Inventory Management to support day-to-day operations and ensure the timely resolution of order, fulfillment, and inventory-related exceptions.

The successful candidate will work closely with internal teams, IT, and third-party logistics (3PL) partners to investigate operational issues, maintain inventory accuracy, manage exceptions, and support continuous process improvements.

Candidates with Coordinator-level experience in areas such as Inventory Coordination, Warehouse Coordination, Supply Chain Coordination, Logistics Coordination, or similar operations roles are encouraged to apply.

This is a fully onsite position in Downtown Calgary, and daily attendance is required with no exceptions.

Key Responsibilities

• Own and manage the end-to-end exception process for orders that fail to ship or encounter fulfillment issues.
• Coordinate with 3PL partners and internal teams including Operations, Customer Care, IT, and Sales to investigate and resolve exceptions.
• Analyze and troubleshoot issues within ERP systems, inventory management platforms, and 3PL systems.
• Investigate root causes of operational and inventory discrepancies and implement corrective actions.
• Initiate and manage issue escalations by opening incident tickets and coordinating with IT teams through resolution.
• Monitor exception trends, operational performance, and key metrics to identify risks and opportunities for improvement.
• Manage order cancellation requests from dealers and consumers, ensuring accuracy, timeliness, and compliance with established policies.
• Maintain accurate documentation of exception scenarios, root causes, and resolutions.
• Manage inventory accuracy and system reconciliation.
• Review inventory classifications and identify discrepancies between physical and system inventory.
• Support inventory-related investigations and reconciliation activities.
• Collaborate with cross-functional teams and external partners to resolve operational issues.
• Recommend improvements to workflows, system controls, reporting, and operational processes.
• Perform other operational and analytical duties as required.

Required Qualifications & Skills

• Previous Coordinator-level experience in inventory, warehouse, supply chain, logistics, or operations.
• Strong analytical and problem-solving skills with the ability to investigate operational issues.
• Working knowledge of ERP systems and inventory management platforms.
• Experience working with 3PL or warehouse management systems is an asset.
• Understanding of inventory classification, inventory control, and reconciliation.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with internal stakeholders and external partners.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and follow-up skills.
• Demonstrated interest in continuous improvement and operational efficiency.

Preferred Qualifications

• Experience in wireless, telecommunications, supply chain, logistics, or distribution operations.
• Familiarity with incident management and ticketing systems.
• Experience with exception reporting and operational performance metrics.
• Previous experience working with third-party logistics (3PL) providers.
• Experience with inventory reconciliation and discrepancy resolution.