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Added 37 mins ago
H
Structural BIM Designer
HDR
Vancouver, BC
- Full-time
Our ideal candidate will have a passion for innovation, collaboration, new experiences, opportunities and exceeding client expectations. Our goal is to help our clients achieve high…
Added 1 hour ago
H
Structural BIM Designer
HDR
Vancouver, BC
- Full-time
Our ideal candidate will have a passion for innovation, collaboration, new experiences, opportunities and exceeding client expectations. Our goal is to help our clients achieve high…
Added 11 hours ago
JF
Spécialiste en Acquisition de Talents Bilingue / Bilingual Talent Acquisition Specialist
JG fruits et légumes
Chambly, QC · J.G. Rive-Sud & Legumes Inc-Québec-JGL
- Full-time
Compétences : orientation action et résultats, collaboration, engagement client, communication, efficacité interpersonnelle, autogestion, gestion des talents.
Added 11 hours ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
The Senior Specialist Labour Relations is responsible for leading all Labour Relations activities within their assigned area of responsibility while providing specialist advice and guidance…
Added 20 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 23 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 1 day ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued…
Added 1 day ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 1 day ago
RB
Senior Security Specialist - Cloud Red Team(Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
Forge partnerships with defensive teams such as Cloud Security, Cloud Operations, Threat Hunting, Threat Intelligence, SOC / IR, and our ATO ML/AI analytics team to drive pragmatic cyber…
Added 1 day ago
CR
chef
Chuck's Roadhouse Bar & Grill
Waterloo, ON
- Full-time
Supervise activities of specialist chefs, chefs, cooks and other kitchen workers
Added 1 day ago
BS
Logistics & Customer Care Specialist / Spécialiste logistique et service client
BioScript Solutions
Mississauga, ON
- Full-time
The Logistics & Customer Care Specialist is a hands-on operational role within A&D Wholesale, responsible for managing customer orders, coordinating outbound transportation, and supporting…
Added 1 day ago
A
Hearing Instrument Specialist or Audiologist
Amplifon
Courtice, ON
- Full-time
Partner with the Client Care Coordinator to ensure seamless store operations and effective schedule management.
Added 1 day ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 1 day ago
R
Safety Specialist - Rabbit Lake
Raise
Rabbit Lake, SK
- Full-time
Raise is currently hiring a Safety Specialist on behalf of our client. This is an excellent opportunity to join a construction management team supporting industrial operations in Northern…
Added 1 day ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 1 day ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 1 day ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides project management services to support the delivery of routine to moderately complex infrastructure and environmental projects. The…
Added 1 day ago
A
Specialiste Qualité
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
…standard suit une semaine de travail de 40 heures, alignée sur les opérations de production qui se déroulent généralement entre 6h30 et 16h30 sur quatre jours de production, avec une…
Added 1 day ago
W
Senior Project Planner
Worley
Vancouver, BC
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 1 day ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 day ago
BT
Cross Border Personal Tax Partner
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 day ago
E
Part-Time Flex Coach, Vancouver
Equinox
Vancouver, BC
- Part-time
Work assigned shifts to support member engagement, client acquisition, and business needs, including, but not limited to, client session delivery, Fitness Specialist floor coverage,…
Added 1 day ago
OT
Sr. Technical Support Specialist
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
Join our team as a Senior Technical Support Specialist and make a direct impact on client success. You'll work with innovative technologies, leverage critical thinking, tackle complex…
Added 1 day ago
C
Software Implementation Specialist
CATALIS
AB · Edmonton, AB
- Full-time
…integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline…
Added 1 day ago
AR
Branch Manager
ARS Responds Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
If you are ready to take on a dynamic role as Branch Manager in a company that values expertise, leadership, and client satisfaction, we want to hear from you!

ARS Responds Canada

Branch Manager

Ottawa, ON, Canada

$110,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

ARS Responds Canada is a leading expert in disaster mitigation and property restoration, with over 60 years of experience serving clients across the country. We are committed to delivering exceptional outcomes for insurers, agents, brokers, and most importantly, the policyholder.

Our team restores properties affected by water, fire, storm, and other disaster-related events, ensuring owners receive fast, reliable, and professional service.

As we continue to grow and evolve, we are looking for talented individuals who want to be part of a dynamic and expanding organization. We offer a competitive compensation package that includes an extended health plan covering medical, dental, and vision, an RRSP program, access to an Employee Assistance Program, professional development opportunities, and clear pathways for internal growth and advancement.

If you are ready to take on a dynamic role as Branch Manager in a company that values expertise, leadership, and client satisfaction, we want to hear from you!

Position Overview:

The Branch Manager is accountable for all operations within the assigned branch. Your expertise in evaluating, scoping, estimate writing and project management of claims will assist in the development of our current and future teams. As the ideal candidate you will bring leadership, experience, and insight to our growing team and seamlessly assimilate yourself in a culture of Trust, Integrity, Teamwork, and exceeding expectations.

Key Responsibilities:

Operations Management:

Oversee all aspects of the branch’s operations, including claim intake, emergency services, project management, staff scheduling, and customer satisfaction.
Monitor service activity to ensure that file communications, client authorizations, documentation, and digital filing align with corporate expectations
Assignment protocols for claims and service requests
Services rendered follow company policies, industry standards, and safety regulations.
Champion prompt resolution of claim escalations and team discrepancies.
Enforce corporate expectations with all subtrade and vendor engagements up to and including: authorizations, safety, liabilities, quality of work, timeliness of work, warranties, and payables
Maintain visibility of role specific targets related to invoicing, file performance, and corporate KPI’s

Team Leadership:

Lead, mentor, and motivate a team of project managers, project coordinators, restoration technicians and administrative staff.
Conduct regular performance reviews, provide ongoing training, and cultivate a positive and supportive work environment.
Promote teamwork, collaboration, and professional development among staff.
Active participation with co-workers and departments such as: Health and Safety, IT, Digital Media & Communications, Human Resources, and Business Development
Create opportunities for open discussion and feedback

Customer Service:

Establish and maintain strong relationships with clients, stakeholders and insurance professionals.
Address client concerns and inquiries promptly and professionally.
Ensure that all projects meet and exceed client expectations.
Drive timely and informative communication within project teams, both internally and externally.

Financial Management:

Lead the branch and related services to be profitable and sustainable.
Obtain invoicing targets at mid month and support the delivery of said targets by month end
Manage Accounts Receivable and support the corporate escalation process for collections.
Complete monthly meetings with Project Managers to review status of all jobs
Prepare monthly performance reports for Senior Management including action plans on findings

Quality Control:

Ensure that all restoration work is completed to the highest quality standards.
Conduct site inspections and audits to verify compliance with company procedures and industry best practices.
Support participation and collection of client feedback
Include shadowing audits for both emergency response and restoration activities
Implement continuous improvement initiatives to enhance service delivery.

Required Knowledge and Experience:

7+ years of experience in the restoration industry, with a focus on water and fire damage restoration.
Proven leadership and team management skills.
Strong knowledge of restoration processes, techniques, and equipment.
Excellent communication and interpersonal skills.
Ability to manage multiple projects simultaneously and meet deadlines.
Financial acumen with experience in budgeting and financial management.
Proficiency in using restoration management software and other relevant technology.
Valid driver’s license and clean driving record.
IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), and Mold Remediation Specialist (MRS)
Valid G Driver’s License

AODA Statement

ARS Responds Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process.

We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

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More about this job

Responsibilities

Oversee branch operations, claims, restoration projects, staff, customer relationships, vendor engagements, and compliance with company and industry standards. Lead branch financial performance, monitor invoicing and accounts receivable, report results to senior management, and drive quality control and continuous improvement.

Requirements

Requires 7+ years of restoration industry experience, particularly in water and fire damage restoration, along with proven leadership, restoration process knowledge, financial acumen, and the ability to manage multiple projects. Candidates must have a valid driver’s license and a clean driving record, and hold IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), and Mold Remediation Specialist (MRS).

Skills

Branch Operations Management
Leadership
Team Management
Claims Evaluation
Estimating
Water Damage Restoration
Fire Damage Restoration
Customer Service
Financial Management
Budgeting
Accounts Receivable
Quality Control
Safety Compliance
Client Communication

Benefits

Extended Health Plan
Medical Coverage
Dental Coverage
Vision Coverage
RRSP Program
Employee Assistance Program
Professional Development Opportunities
Internal Growth And Advancement

Visa sponsorship

Not detected in the job text

Keywords

Disaster Mitigation
Property Restoration
Water Damage Restoration
Fire Damage Restoration
Storm Damage
Claims Management
Claim Intake
Emergency Services
Project Management
Estimating
IICRC
Fire And Smoke Restoration (FSRT)
Mold Remediation Specialist (MRS)
Restoration Technicians
Staff Scheduling
Customer Satisfaction
Vendor Management
Health And Safety
Invoicing
Accounts Receivable
Financial Management
Quality Control
Site Inspections
Audits
Client Feedback
Digital Filing
Corporate KPIs
Valid G Driver’s License

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