Customer Service Coordinator
- Toronto, ON, Canada
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Job details
- Posting language
- English
Original job description
Arsenault provides quality Basement, bathroom and kitchen renovations and finishing services throughout Canada. We pride ourselves in our commitment to quality products and execution and the highest ratings for customer satisfaction.
Our team is on the lookout for exceptional talent. We have an opportunity for a Customer Service Coordinator who is driven by superior service.
Reporting to CS lead and Business Operations Manager your main responsibilities will be:
- Working with Salesforce and Outlook everyday to update sales schedule
- Calling clients daily to confirm their appointments
- Making sure that the sales calendar is full for each sales rep for the next 3 days
- Following up and maintain good customer communication with all clients
- Following up with clients for their documents and confirmation
- Checking emails and answering incoming calls related to scheduling
- Replying to clients on all our social media platforms
- Rebooking clients when required
- Assisting the manager from time to time as required
Skills
- Great computer knowledge (Excel, Word, Power Point, Outlook)
- Ability to learn new computer skills quickly
- Great communication and interpersonal skills
- Professional and ability to handle customers service calls
- Good negotiation skills with customers.
- Ability to work under pressure
- Detail oriented
- Ability to work alone and as part of a team
More about this job
Responsibilities
The Customer Service Coordinator at Arsenault will keep the sales team's calendar full, confirm appointments with clients each day, and follow up with clients on their documents and questions. The role also answers calls and emails about scheduling and replies to clients on social media.
Requirements
Candidates need strong computer skills in Excel, Word, PowerPoint and Outlook, plus good communication and negotiation skills with customers. They must work well under pressure, pay close attention to detail, and handle customer service calls professionally.
Skills
- Salesforce
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Calendar management
- Appointment scheduling
- Client communication
- Customer service
- Telephone handling
- Email management
- Social media response
- Negotiation
- Follow-up
- Detail orientation
- Time management
- Team collaboration
- Learning new software
Categories
- Customer Service & Support
- Sales
- Construction
- Administrative
Keywords
- Customer Service Coordinator
- Salesforce
- Outlook
- Excel
- Word
- PowerPoint
- scheduling
- appointment confirmation
- calendar management
- customer service
- client communication
- social media
- renovation
- sales support
- administrative coordinator
- client follow-up
- inside sales support
- negotiation
Tools
- Salesforce
- Outlook
- Excel
- Word
Languages
- English