Jobs in Canada

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Added 1 day ago
Information Technology (IT)
Miller Thomson
Calgary, AB · Regina, SK · London, ON · Vancouver, BC · Waterloo, ON · Edmonton, AB · Toronto, ON · Saskatoon, SK · Vaughan, ON
Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you.
Added 1 day ago
Finance
Miller Thomson
Calgary, AB · Regina, SK · London, ON · Vancouver, BC · Waterloo, ON · Edmonton, AB · Toronto, ON · Saskatoon, SK · Vaughan, ON
Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you.
Added 1 day ago
C
Senior Business Analyst - People & HR Solutions
Co-operators
Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 day ago
OU
Privacy Specialist
OCAD University
ON
- $84,311.75 to $96,656.35 CAD / year
Added 1 day ago
PI
Information Security Analyst
Payworks Inc.
Winnipeg, MB
- Full-time
…and multi-year winner of the Canada’s Best Managed Companies program. We are proudly Canadian as well as committed to developing world-class products and providing a progressive workplace…
Added 1 day ago
FH
Occupational therapist, acquired brain injury services
Fraser Health Authority
Langley, BC
- $45.15 to $56.17 CAD / hour
…difference for individuals with brain injuries? Do you enjoy program development as part of your role as a service provider? We have an exciting Relief Full-Time opportunity for an…
Added 1 day ago
CA
Signal operator
Canadian Armed Forces
Surrey, BC
- $4,337 to $6,413 CAD / month
- Full-time
- Part-time
Competitive salary starting from $4,337 - $6,413/month for new recruits who join the Regular Force under the Direct Entry plan
Added 1 day ago
CA
Signal operator
Canadian Armed Forces
Red Deer, AB
- $4,337 to $6,413 CAD / month
- Full-time
- Part-time
Competitive salary starting from $4,337 - $6,413/month for new recruits who join the Regular Force under the Direct Entry plan
Added 1 day ago
TC
Signal operator
The Canadian Army
QC
- $4,337 to $6,413 CAD / month
- Full-time
- Part-time
Competitive salary starting from $4,337 - $6,413/month for new recruits who join the Regular Force under the Direct Entry plan
Added 1 day ago
FH
Business analyst, contract management
Fraser Health Authority
Surrey, BC
- $38.88 to $55.89 CAD / hour
We are currently seeking a Full-Time, Business Analyst, Contract Management to provide leadership to our Contract Management & Supply Utilization team, at our Central City Tower, located in…
Added 1 day ago
RQ09572 - Sr. Business Analyst (CISO)
Source Code
Mississauga, ON
CISO is embarking on several new projects in the near future, and are looking for someone with enterprise experience, CRM, data strategy experience, and to assist standing up a new Ministry…
Added 1 day ago
Int IT Technical Business Analyst - GOAPRDJP00000740
Source Code
Edmonton, AB
…delivery Land Titles services. Our team is looking for a Business Analyst who is process oriented and experienced in gathering requirements, performing gap analysis, and working with…
Added 1 day ago
RQ09995 - Business Analyst - Senior
Source Code
Toronto, ON
The Ministry is seeking the services of one (1) Business Analyst, Level 3, to work as part of the Project Management & Program Delivery project team in collaboration with the core project…
Added 1 day ago
NE
Financial Analyst
New Eclipse Branding
Montréal-Nord, QC
- Full-time
We are seeking a detail-oriented Finance Analyst to monitor contractual performance, analyze productivity and incentive programs, and provide actionable insights to support operational and…
Added 1 day ago
SC
RQ00677 - Sr. Business Analyst
Source Code
Toronto, ON
- $67.35 to $101.04 CAD / hour
A key component of the IAA modernization program is the development of a comprehensive, and unambiguous requirements baseline for the future solution. This includes the refinement and…
Added 1 day ago
Junior Support Analyst/ Programmer
Arsenault
Calgary, AB
In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion…
Added 1 day ago
SAP Analyst
Apply now!
Mississauga, ON
The candidate must possess the ability to train individuals one-on-one, as well as presenting to a larger classroom
Added 1 day ago
TT
Cybersecurity - Operations and Threat Detection Analyst
Tech Talent International
Montréal, QC
- $100 to $105 CAD / hour
We currently have a role as a Cybersecurity - Operations and Threat Detection Analyst with our large consulting client on a long term project with a major financial services client in the…
Added 1 day ago
TT
Cybersecurity Production Expert
Tech Talent International
Montréal, QC
- $100 to $105 CAD / hour
…provides critical support to the firm - wide cybersecurity program via partnerships in the region with our peer s globally and within our diverse lines of business as well as externally…
Added 1 day ago
TT
Computer Security Incident Response Expert
Tech Talent International
Montréal, QC
- $100 to $105 CAD / hour
…provides critical support to the firm - wide cybersecurity program via partnerships in the region with our peer s globally and within our diverse lines of business as well as externally…
Added 1 day ago
TT
Cybersecurity Detection Engineer
Tech Talent International
Montréal, QC
- $100 to $105 CAD / hour
Develop threat hunting program and capabilities
Added 1 day ago
LI
Senior Analyst, Financial Planning & Analysis
Loblaws Inc.
Brampton, ON
- Full-time
…starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 1 day ago
P
CCR Model Validation Consultant
Procom
Toronto, ON
- $60 to $80 CAD / hour
- Contract
This is a hybrid contract role in Toronto (3 days in office per week)
Added 1 day ago
H
Project Controls Analyst
Hays
Calgary, AB
- $50 to $60 CAD / hour
- Contract
As a Project Controls Analyst, you will support a portfolio of 50+ maintenance projects, providing project controls expertise from initiation to closeout. You'll be responsible for cost…
Added 1 day ago
FH
Analyst, financial
Fraser Health Authority
Surrey, BC
- $38.88 to $55.89 CAD / hour
Provide support in the analysis and costing of new programs and program changes.

Arsenault

Junior Support Analyst/ Programmer

Calgary, AB, Canada

Apply on careers-page.com About employer

Applications open in a new tab.

Job details

Posting language: English

Original job description

Founded in 1974, Arsenault today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. Arsenaults powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.

In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. Arsenault has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Job Overview

The Support Analyst is the first point of contact for Arsenault customers. They investigate and resolve customer tickets while proactively communicating with internal Product Groups to ensure customer satisfaction.

There are programming components to this job which ultimately may lead to a full-time programming position.

The ideal candidate would be a recent graduate looking to eventually break into programming.

Duties & Responsibilities

Primary point-of-contact for Arsenault customers.
Triage product queues daily.
Review customer questions and reported problems.
Investigate and resolve customer tickets.
Conduct web meetings with customers to gather information for investigative purposes and for further assistance.
Meet with Product Team members to discuss customer inquiries.
Test system scenarios and duplicate reported problems to resolve customer tickets.
Address tickets timely and in accordance with customer expectations.
Participate in project and team meetings; interact and collaborate with team members as required.
Accurately interpret and effectively comply with company standards, procedures and policies.

Requirements

College/University Degree - preferably in Computer Science.
Ability to facilitate communication between team members and Product Groups.
Excellent communication skills, both verbal & written.
Exceptional analytical and problem-solving skills.
Strong technical skills with the ability to teach others Arsenault product features.
Extremely detail oriented with the ability to manage and prioritize work flow.
Previous industry experience with Construction, Professional Services and/or Information Technology is preferred.
Previous technical support experience or customer service experience is preferred.
Ability to grasp new concepts and learn quickly.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.

Benefits

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more)
Health and Wellness focus including virtual yoga classes, Discounted Health Club membership, wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation
Some remote work option available

Arsenault is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Arsenault will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Apply on careers-page.com About employer

More about this job

Responsibilities

The Junior Support Analyst at Arsenault will answer customer questions, investigate and resolve support tickets, and reproduce reported problems. They will also meet customers online and coordinate with product teams to keep customers satisfied.

Requirements

Arsenault needs a recent graduate, ideally in Computer Science, with strong written and verbal communication, analytical skills and an interest in programming. Technical support or customer service experience and construction or IT background are preferred.

Skills

Ticket triage
Technical troubleshooting
Problem solving
Customer communication
Web meetings
Software testing
Reproducing defects
Product feature training
Analytical thinking
Time management
Attention to detail
Written communication
Verbal communication
Teamwork
Learning new concepts quickly

Benefits

Health and dental benefits
Paid vacation and personal days
RRSP matching program
Health club membership discount
Social events committee

Keywords

support analyst
technical support
customer support
ticket resolution
troubleshooting
construction software
enterprise software
Computer Science
junior programmer
entry level programming
customer service
QA testing
problem solving
software support
product support
help desk

Seniority

Entry level

Perks

Generous paid time off
Retirement plan
Employee discount

Languages

English

Fields of study

Computer Science

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Work requirements

Jobs in Canada