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Added 22 hours ago
Bus Driver - Beechy School - Permanent - Route 5
Sun West School Division
Rosetown, SK
Added 22 hours ago
SW
Bus Driver - Kindersley Schools - Permanent - Route17
Sun West School Division
Rosetown, SK
- $72.34 CAD / day
Added 22 hours ago
Substitute Teachers for 2026-27
Sun West School Division
Rosetown, SK
Substitute teachers must have a Teaching Certificate and be registered with the Saskatchewan Professional Teachers' Regulatory Board (SPTRB)
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SW
Westcliffe Composite School - Full-time Elementary Teacher
Sun West School Division
Rosetown, SK
- Full-time
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Child and Youth Counsellor - Temporary Full-time
Sun West School Division
Rosetown, SK
- Full-time
Added 22 hours ago
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Child and Youth Counsellor - Temporary Full-time
Sun West School Division
Rosetown, SK
- Full-time
Added 22 hours ago
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Sun West School Division - Journeyperson Electrician
Sun West School Division
Rosetown, SK
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The successful candidate must possess a high school diploma complemented with a Saskatchewan or Inter-provincial journeyperson license
Added 22 hours ago
SW
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Sun West School Division
Rosetown, SK
- $21.09 CAD / hour
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Elizabeth Middle School - Educational Assistant - Temporary Full-Time
Sun West School Division
Rosetown, SK
- $21.7 to $24.6 CAD / hour
- Full-time
Added 22 hours ago
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Rosetown Central High School - Educational Assistant - Temporary Part-Time
Sun West School Division
Rosetown, SK
- $21.28 to $24.12 CAD / hour
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Added 22 hours ago
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Elrose Composite School - Educational Assistant - Temporary Part-Time
Sun West School Division
Rosetown, SK
- $21.28 to $24.12 CAD / hour
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Casual Educational Assistants - Sun West Schools
Sun West School Division
Rosetown, SK
- $20.86 to $23.64 CAD / hour
Added 22 hours ago
Customer Support Associate
Arsenault
Montréal, QC
Added 22 hours ago
Customer Service Coordinator
Arsenault
Toronto, ON
Added 22 hours ago
Customer Success Manager
Arsenault
Calgary, AB
Added 22 hours ago
Customer Service Representative
Arsenault
Ottawa, ON
Added 22 hours ago
Customer Service Representative
Arsenault
Edmonton, AB
Added 22 hours ago
Junior Systems Administrator
Arsenault
Montréal, QC
Added 22 hours ago
Junior Support Analyst/ Programmer
Arsenault
Calgary, AB
Added 22 hours ago
Service Desk Analyst
Arsenault
Ottawa, ON
Added 22 hours ago
QA Analyst
Arsenault
Vancouver, BC
The successful candidate must have a good understanding of software testing methodologies and should enjoy working in and alongside agile teams
Added 22 hours ago
Business Analyst
Arsenault
Montréal, QC
Added 22 hours ago
Product and Implementation Specialist
Arsenault
Calgary, AB
Must have experience with XML/XSL and Web Services (UDDI, SOAP, REST, WSDL)
Added 22 hours ago
Cyber Security Analyst
Arsenault
Ottawa, ON
Added 22 hours ago
IT Support Specialist
Arsenault
Toronto, ON

Arsenault

Junior Support Analyst/ Programmer

Calgary, AB, Canada

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Job details

Posting language: English

Original job description

Founded in 1974, Arsenault today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. Arsenaults powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.

In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. Arsenault has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Job Overview

The Support Analyst is the first point of contact for Arsenault customers. They investigate and resolve customer tickets while proactively communicating with internal Product Groups to ensure customer satisfaction.

There are programming components to this job which ultimately may lead to a full-time programming position.

The ideal candidate would be a recent graduate looking to eventually break into programming.

Duties & Responsibilities

Primary point-of-contact for Arsenault customers.
Triage product queues daily.
Review customer questions and reported problems.
Investigate and resolve customer tickets.
Conduct web meetings with customers to gather information for investigative purposes and for further assistance.
Meet with Product Team members to discuss customer inquiries.
Test system scenarios and duplicate reported problems to resolve customer tickets.
Address tickets timely and in accordance with customer expectations.
Participate in project and team meetings; interact and collaborate with team members as required.
Accurately interpret and effectively comply with company standards, procedures and policies.

Requirements

College/University Degree - preferably in Computer Science.
Ability to facilitate communication between team members and Product Groups.
Excellent communication skills, both verbal & written.
Exceptional analytical and problem-solving skills.
Strong technical skills with the ability to teach others Arsenault product features.
Extremely detail oriented with the ability to manage and prioritize work flow.
Previous industry experience with Construction, Professional Services and/or Information Technology is preferred.
Previous technical support experience or customer service experience is preferred.
Ability to grasp new concepts and learn quickly.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.

Benefits

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more)
Health and Wellness focus including virtual yoga classes, Discounted Health Club membership, wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation
Some remote work option available

Arsenault is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Arsenault will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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More about this job

Responsibilities

The Junior Support Analyst at Arsenault will answer customer questions, investigate and resolve support tickets, and reproduce reported problems. They will also meet customers online and coordinate with product teams to keep customers satisfied.

Requirements

Arsenault needs a recent graduate, ideally in Computer Science, with strong written and verbal communication, analytical skills and an interest in programming. Technical support or customer service experience and construction or IT background are preferred.

Skills

Ticket triage
Technical troubleshooting
Problem solving
Customer communication
Web meetings
Software testing
Reproducing defects
Product feature training
Analytical thinking
Time management
Attention to detail
Written communication
Verbal communication
Teamwork
Learning new concepts quickly

Benefits

Health and dental benefits
Paid vacation and personal days
RRSP matching program
Health club membership discount
Social events committee

Keywords

support analyst
technical support
customer support
ticket resolution
troubleshooting
construction software
enterprise software
Computer Science
junior programmer
entry level programming
customer service
QA testing
problem solving
software support
product support
help desk

Seniority

Entry level

Perks

Generous paid time off
Retirement plan
Employee discount

Languages

English

Fields of study

Computer Science

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Work requirements

Jobs in Canada