Business Program Manager

Responsibilities

• Own program goals, roadmaps, and workstreams, translating stakeholder needs into prioritized deliverables.
• Lead change management efforts to drive adoption of new processes across teams.
• Build and maintain strong relationships with cross-functional stakeholders and executive sponsors.
• Develop and track OKRs and key program metrics, reporting progress to leadership.
• Deliver data-driven insights and strategic recommendations to stakeholders at all levels.
• Identify, assess, and mitigate program risks and dependencies.
• Establish processes, ensure compliance with privacy policies, and implement improvements, including automation.
• Create documentation covering scope, design, milestones, and accountability.
• Lead post-program reviews and drive continuous improvement.

Qualifications

• Proven program and/or portfolio management experience in a large, matrixed organization.
• Strong change management experience.
• Excellent communication, storytelling, and executive presentation skills.
• Experience with OKRs, roadmaps, and metrics-driven program management.
• Strong data analysis and synthesis skills.
• Skilled in risk management, resource allocation, and running effective meetings.
• Strong business acumen, consultative skills, and situational leadership.
• Tech industry experience is an asset.

Education Requirements

• Bachelor’s degree in Business, Management, or a related field, or equivalent practical experience.
• PMP, PgMP, or Prosci/change management certification is an asset.