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Arthur Health Corporation

Program Manager, Operations and Network Administration - Alberta Care-First Network

AB, Canada
Alberta, Canada, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: 7+ years of progressive experience in clinical operations, rehabilitation services, health program operations, provider network operations or healthcare administration.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Arthur Health

Arthur Health was founded by health system leaders with a shared vision: to improve outcomes and empower frontline professionals. We combine healthcare expertise, consulting, technology and network operations to support effective program design and innovative models of care. Our CareNexus platform connects healthcare providers, patients and stakeholders within a coordinated-care environment.

Help Build the Alberta Care-First Network

Help launch and grow the Alberta Care-First Network (ACFN). As Program Manager, Operations and Network Administration, you will lead launch readiness and day-to-day operations for a network coordinating Programs of Care, Customized Treatment and specialized assessment, treatment, recovery and return-to-work services for people with injuries across Alberta.

This is a hands-on leadership opportunity for someone with clinical or rehabilitation operations knowledge who can turn network requirements into practical workflows, build strong provider relationships and establish reliable operating routines. You will coordinate service delivery, support financial stewardship and help build the team and processes needed as the network grows.

Your focus will be operational leadership. Qualified clinicians retain responsibility for clinical decisions and independent opinions, and the responsible payer determines insurance coverage.

Your Role in Launching and Running the Network

Network Mobilization and Operational Readines

Develop launch workplans, procedures, training and escalation pathways.
Coordinate workflow testing and readiness reviews, then stabilize operations after launch.

Provider Network and Partner Coordination

Coordinate clinic and provider onboarding and maintain service and credential documentation, referring credentialing decisions to designated clinic leads.
Resolve partner issues and monitor network capacity and gaps in service access.

Service Delivery Operations

Oversee CareNexus workflows from referral receipt and completeness checks through routing, assignment, scheduling, tracking, reporting and closure.
Monitor queues, wait times and overdue deliverables; resolve operational exceptions and coordinate provider and internal follow-up.
Support clear communication among clinicians, patients, providers and insurers, referring clinical questions to qualified clinicians.

Administration and Financial Stewardship

Work with the leadership team to support budgets, forecasts, expenditure monitoring, invoicing, payment documentation and reconciliation, and resolve billing discrepancies.
Maintain vendor, purchasing and agreement records within delegated authority and follow established financial controls.

Quality, Risk and Performance Reporting

Use CareNexus dashboards to monitor service standards, identify trends and act on improvement opportunities.
Maintain reporting routines and issue logs, track complaints and corrective actions, implement approved privacy and records procedures, support audits and escalate material concerns.

Team Leadership, Systems and Continuous Improvement

Help plan staffing, onboard and coach team members, and supervise assigned staff.
Partner with technology teams to define workflow requirements, test changes and support adoption.
Reduce administrative bottlenecks and maintain continuity procedures.

Experience and Education You Bring

7+ years of progressive experience in clinical operations, rehabilitation services, health program operations, provider network operations or healthcare administration.
Experience launching, scaling or operationalizing a business unit, program, network, joint venture or regional operation, with strong familiarity with allied health or rehabilitation service delivery.
Experience coordinating and influencing across independent organizations, including external partners, vendors, consultants and professional service providers.
Practical knowledge of budgets, forecasts, invoicing, payables/receivables, financial controls and reporting. A finance-first background is not required.
Formal education in allied health, rehabilitation, health sciences, health administration or a related clinical discipline. Relevant backgrounds include physiotherapy, occupational therapy, kinesiology, nursing, rehabilitation therapy, disability management, health administration or similar fields.

Additional Assets

Experience in insurance, disability management, the public sector, professional services or another regulated service environment.
Education or training in business administration, finance, accounting, public administration, operations management or a related business discipline.

Core Competencies

Strong communicator
Practical team leadership with initiative and follow-through on commitments
Learning agility and adaptability to changing priorities
Trust-building across independent clinics and partners, with a balanced approach to competing needs
Sound prioritization, problem-solving and operational judgment
Turning operational data into practical recommendations and well-informed decisions
Discretion, confidentiality, privacy awareness and risk awareness
Network growth and continuous improvement mindset

The Difference You Will Make

Tested, sustainable network operations are ready for launch.
Providers and patients experience less administrative friction and coordinated access to services.
Consistent workflows, clear accountability and service visibility support day-to-day operations.
Accurate billing, disciplined expenditure and transparent reporting support financial stewardship.
Processes and team capability grow with network demand.

Location: Calgary, Alberta

Work type: Hybrid

Employment type: Full-Time – Contract Position

Travel: Travel within Alberta is required.

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More about this job

Responsibilities

Lead launch readiness and day-to-day operations for the Alberta Care-First Network, including provider onboarding, service workflows, capacity monitoring, and coordination among patients, providers, clinicians, and insurers. Support financial controls, performance reporting, quality and risk processes, team development, and continuous improvement as the network grows.

Requirements

Requires at least seven years of progressive experience in clinical operations, rehabilitation, health program or provider network operations, including experience launching or scaling an operation and coordinating independent organizations. Requires formal education in allied health, rehabilitation, health sciences, health administration, or a related clinical discipline, along with practical knowledge of budgets, invoicing, financial controls, and reporting.

Skills

Operational Leadership
Healthcare Operations
Rehabilitation Services
Program Launch and Readiness
Provider Network Coordination
Workflow Management
Financial Stewardship
Budgeting and Forecasting
Performance Reporting
Quality Improvement
Risk Management
Team Leadership
Privacy and Records Management
Problem-Solving
Operational Data Analysis

Visa sponsorship

Not detected in the job text

Keywords

Alberta Care-First Network
CareNexus
Healthcare Operations
Rehabilitation Services
Programs of Care
Customized Treatment
Network Mobilization
Operational Readiness
Provider Onboarding
Credential Documentation
Referral Management
Scheduling
Service Delivery
Budgeting
Forecasting
Invoicing
Payables and Receivables
Financial Controls
Performance Dashboards
Service Standards
Quality Improvement
Risk Management
Privacy Procedures
Records Management
Audit Support
Team Supervision
Workflow Testing
Capacity Monitoring
Return-to-Work Services

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