Program Manager, Operations and Network Administration - Alberta Care-First Network

About Arthur Health 

Arthur Health was founded by health system leaders with a shared vision: to improve outcomes and empower frontline professionals. We combine healthcare expertise, consulting, technology and network operations to support effective program design and innovative models of care. Our CareNexus platform connects healthcare providers, patients and stakeholders within a coordinated-care environment.

Help Build the Alberta Care-First Network

Help launch and grow the Alberta Care-First Network (ACFN). As Program Manager, Operations and Network Administration, you will lead launch readiness and day-to-day operations for a network coordinating Programs of Care, Customized Treatment and specialized assessment, treatment, recovery and return-to-work services for people with injuries across Alberta.

This is a hands-on leadership opportunity for someone with clinical or rehabilitation operations knowledge who can turn network requirements into practical workflows, build strong provider relationships and establish reliable operating routines. You will coordinate service delivery, support financial stewardship and help build the team and processes needed as the network grows.

Your focus will be operational leadership. Qualified clinicians retain responsibility for clinical decisions and independent opinions, and the responsible payer determines insurance coverage.

Your Role in Launching and Running the Network

Network Mobilization and Operational Readines

• Develop launch workplans, procedures, training and escalation pathways.
• Coordinate workflow testing and readiness reviews, then stabilize operations after launch.

Provider Network and Partner Coordination

• Coordinate clinic and provider onboarding and maintain service and credential documentation, referring credentialing decisions to designated clinic leads.
• Resolve partner issues and monitor network capacity and gaps in service access.

Service Delivery Operations

• Oversee CareNexus workflows from referral receipt and completeness checks through routing, assignment, scheduling, tracking, reporting and closure.
• Monitor queues, wait times and overdue deliverables; resolve operational exceptions and coordinate provider and internal follow-up.
• Support clear communication among clinicians, patients, providers and insurers, referring clinical questions to qualified clinicians.

Administration and Financial Stewardship

• Work with the leadership team to support budgets, forecasts, expenditure monitoring, invoicing, payment documentation and reconciliation, and resolve billing discrepancies.
• Maintain vendor, purchasing and agreement records within delegated authority and follow established financial controls.

Quality, Risk and Performance Reporting

• Use CareNexus dashboards to monitor service standards, identify trends and act on improvement opportunities.
• Maintain reporting routines and issue logs, track complaints and corrective actions, implement approved privacy and records procedures, support audits and escalate material concerns.

Team Leadership, Systems and Continuous Improvement

• Help plan staffing, onboard and coach team members, and supervise assigned staff.
• Partner with technology teams to define workflow requirements, test changes and support adoption.
• Reduce administrative bottlenecks and maintain continuity procedures.

Experience and Education You Bring

• 7+ years of progressive experience in clinical operations, rehabilitation services, health program operations, provider network operations or healthcare administration.
• Experience launching, scaling or operationalizing a business unit, program, network, joint venture or regional operation, with strong familiarity with allied health or rehabilitation service delivery.
• Experience coordinating and influencing across independent organizations, including external partners, vendors, consultants and professional service providers.
• Practical knowledge of budgets, forecasts, invoicing, payables/receivables, financial controls and reporting. A finance-first background is not required.
• Formal education in allied health, rehabilitation, health sciences, health administration or a related clinical discipline. Relevant backgrounds include physiotherapy, occupational therapy, kinesiology, nursing, rehabilitation therapy, disability management, health administration or similar fields.

Additional Assets

• Experience in insurance, disability management, the public sector, professional services or another regulated service environment.
• Education or training in business administration, finance, accounting, public administration, operations management or a related business discipline.

Core Competencies 

• Strong communicator 
• Practical team leadership with initiative and follow-through on commitments
• Learning agility and adaptability to changing priorities
• Trust-building across independent clinics and partners, with a balanced approach to competing needs
• Sound prioritization, problem-solving and operational judgment
• Turning operational data into practical recommendations and well-informed decisions
• Discretion, confidentiality, privacy awareness and risk awareness
• Network growth and continuous improvement mindset

The Difference You Will Make

• Tested, sustainable network operations are ready for launch.
• Providers and patients experience less administrative friction and coordinated access to services.
• Consistent workflows, clear accountability and service visibility support day-to-day operations.
• Accurate billing, disciplined expenditure and transparent reporting support financial stewardship.
• Processes and team capability grow with network demand.

Location: Calgary, Alberta 

Work type: Hybrid 

Employment type: Full-Time – Contract Position

Travel: Travel within Alberta is required.