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WC
(CAN) Technician - HVAC/R
Walmart Canada
Mississauga, ON
- Full-time
Completes work assignments and priorities following directions and/or guidance from Manager or Training Technician in HVAC/R service by using HVAC/R policies, data, and resources.…
Added 1 min ago
PH
Patient Experience Manager
PhysioPlus Health Group
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Provide customer service that exceeds expectations
Added 1 min ago
WC
(CAN) Front End Checkout Team Associate (LC)
Walmart Canada
Carleton Place, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 min ago
WC
Cashier
Walmart Canada
Fort McMurray, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 min ago
WC
(CAN) General Merchandise Assistant Manager
Walmart Canada
Magog, QC
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
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M
Office Services Representative I
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- Full-time
…inventory management, facility upkeep, vendor coordination, and customer service while maintaining a clean, safe, and organized work…
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M
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Harrogate, BC
- Full-time
…inclusive culture where everyone is empowered to deliver great customer…
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Walmart Canada
Langford, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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AA
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Dunmore, AB
- Full-time
Reporting to the Director of After Sales, the Service Manager provides leadership and accountability to Alberta AG Centre’s Service Department. This position is responsible for the overall…
Added 1 min ago
E
Total Rewards Manager
Epiroc
Mississauga, ON
- Full-time
The Total Rewards Manager - USA/CAN is responsible for managing compensation governance, operations, compliance, and continuous improvement for the United States and Canada. This role…
Added 1 min ago
D
Manager, Sales Development Representative, Akai | Global
Deel
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- Full-time
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have…
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Account Administrator
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Oakville, ON
- $45,000 to $50,000 CAD / year
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Added 1 min ago
LV
Team Manager
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With extensive people leadership skills and a passion for exceptional customer service, you will continuously strive to exceed our clients’ expectations. Given the fast paced nature of our…
Added 1 min ago
BF
Leader de site Qualité/ Quality Site Lead
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Added 1 min ago
BF
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- Full-time
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…drivers, arranging for sublet transportation carriers, and customer…
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Planning Supervisor
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…Technician (Heavy Equipment or Automotive Mechanic) to join our Service team in Winnipeg, Manitoba. Reporting to the Service Manager, the Field Technician will be assigned to a variety of…
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O
Maintenance Technician
OPENLANE
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- Full-time
…experience includes planning and ensuring preventative maintenance/service schedules are followed, partnering with sub-contractors as needed, and monitoring the overall facility for…
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…Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients…
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As a Service Manager – Sous Chef, In conjunction with the Executive Chef and F&B management team, provide leadership and direction to the culinary team to ensure the highest standards of…
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PL
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FH
Front Office Manager
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Seeking a dynamically motivated, multi-tasked individual for the position of Front Office Manager. Candidates should be goal oriented to be a future Front Office Director at a large hotel.…
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Lot Assistant
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Article

Quality Insights Manager

1010 Raymur Avenue, Vancouver, BC, V6A 3T2, Canada

$120,000 to $140,000 CAD / year · Full-time

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Job details

Pay: $120,000 to $140,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

Quality Insights Manager

Department: Quality

Employment Type: Permanent - Full Time

Location: Vancouver

Compensation: CA$120,000 - CA$140,000 / year

Description

Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy - it requires solving challenging, meaningful problems. This is where you come in, as a Manager, Quality Insights, you'll reassess, clean up, and structure our quality insights framework into systematic, decision-driving intelligence that reduces our total cost of poor quality (COPQ).

Why We Need You:

Currently, we have quality data, but the framework needs to be standardized, connected, and made truly actionable. This role sits at the center of that transformation. You’ll connect upstream inspection data with post-market defect and customer claim data, creating a single, trusted view of quality performance that supports continuous improvement and smarter decisions.

Within the first few months, you’d reassess our current quality insights framework, standardizing defect codes and proposing a connected data model alongside our Business Intelligence & Analytics (BIA) team. In a year, you’ll be proud to say you’ve built a robust, decision-ready quality intelligence system and led root cause investigations that measurably reduced quality defects across product categories.

About the Quality team:

The Quality team operates cross-functionally, connecting upstream supply chain signals with downstream customer feedback. You will work closely with Quality Operations & Incident Management, Category Management, Business Intelligence & Analytics (BIA), Vendor Quality Teams (VQT), and Sourcing.

This is a hybrid role based at our Vancouver HQ. You’ll be in the office 3 days per week, collaborating closely with partners across the business.

**Requires flexibility to work across multiple time zones to accommodate international team members and external business partners (typically PST 5–8pm, approximately 1 day per week).

What You’ll Do

You’ll be leading a team of two Quality Insight Analysts while partnering with cross-functional leaders to drive quality improvement initiatives.

Reassess and structure the quality insights framework, defining metrics, reporting cadences, and target audiences.
Connect upstream Qarma inspection data with post-market defect reports and customer claim data for full lifecycle product visibility.
Standardize defect codes and quality taxonomy across the business to establish a clean data foundation.
Partner with BIA to build dashboards and reporting tools that make quality performance clear and actionable for leadership and Category Management.
Act as investigation quarterback for root cause analysis on major or recurring quality issues using 5 Whys, Fishbone, or DMAIC methodologies.
Formulate CAPA recommendations and collaborate with Quality Operations on follow-through and effectiveness reviews.
Track and report COPQ trends to highlight the financial impact of quality issues and improvement projects
Provide decision-ready quality intelligence and trend analysis to Category Management to inform range decisions and supplier accountability.
Manage, coach, and develop a team of Quality Insight Analysts to move beyond basic reporting into hypothesis-driven analysis.
Collaborate with VQT, Sourcing, and Operations to address systemic supplier or product defect issues.

Travel Required

May require up to 10% travel.

Who You Are

5+ years of experience in quality management, data analytics, or continuous improvement with demonstrated operational impact.
2+ years of direct team management experience.
Proven track record evaluating, restructuring, or building reporting frameworks and quality processes from scratch.
Hands-on expertise with structured root cause analysis frameworks (e.g., DMAIC, 5 Whys, Fishbone diagrams).
Skilled at translating complex, messy datasets into clear narratives and actionable insights for senior non-technical leadership.
Comfortable influencing cross-functional stakeholders without direct authority.
Proficient with BI platforms (Tableau, Power BI, etc.), data analysis tools, and inspection software (e.g., Qarma).
Strong builder mindset with high tolerance for ambiguity and pragmatic problem-solving skills.
Bachelor’s degree or college equivalent; Lean Six Sigma Green Belt or higher is preferred.
Legally able to work in Canada.
Completion of criminal background check.

Perks & Benefits

Wealth:

The salary range is $120,000 to $140,000
- Starting salary is determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity
We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus
4% RRSP matched contributions through Wealthsimple

Life:

20 days of vacation*
1 extra day off (Inclusion and Diversity Day)
6 well-being (sick) days
Hybrid work: 3 days a week in the office
Work remotely (anywhere in the world) for up to 3 weeks

Total Health:

Excellent extended health, dental and vision benefits
$1000 health/lifestyle spending account* for your total physical and mental well-being
TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments

Office Space:

The Article HQ is a converted warehouse, with an open accessible layout and no offices (even for our founders)
Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
- Standup desks can be requested too
Our kitchens are stocked with salty, sweet and healthy snacks, & all the premium coffees and teas to keep you buzzing
Onsite fitness equipment with showers and towel service
Pickleball, badminton, and table tennis matches happen, from very competitive to very casual
A dog-friendly office - well-socialized pups are welcome

Getting here:

Free street parking (first come, first serve; no reserved spots for senior leaders)
Indoor secure bike storage with change rooms and showers
20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations

Extra:

45% discount on our entire product range (15% for friends and family)

*Prorated

##INDARTICLE

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More about this job

Responsibilities

The Quality Insights Manager will structure and standardize the company's quality insights framework to reduce the total cost of poor quality. They will lead a team of analysts to connect upstream inspection data with post-market defect reports to drive actionable intelligence and continuous improvement.

Requirements

Candidates must have at least 5 years of experience in quality management or data analytics, including 2 years of direct team management. Proficiency in root cause analysis methodologies and BI platforms is required, along with a bachelor's degree or equivalent.

Skills

Quality management
Data analytics
Continuous improvement
Team management
Root cause analysis
DMAIC
5 Whys
Fishbone diagrams
Business intelligence
Tableau
Power BI
Qarma
Data modeling
Strategic planning
Cross-functional collaboration
Financial analysis

Benefits

Cash bonus
RRSP matched contributions
20 days of vacation
Inclusion and Diversity Day
6 well-being sick days
Extended health benefits
Dental benefits
Vision benefits
Health and lifestyle spending account
Mental health assistance
Virtual medical appointments
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Quality Insights
COPQ
Supply Chain
Business Intelligence
Data Analytics
Root Cause Analysis
DMAIC
5 Whys
Fishbone
CAPA
Tableau
Power BI
Qarma
Quality Taxonomy
Continuous Improvement
Lean Six Sigma
Category Management
Vendor Quality
Data Modeling
Reporting Frameworks
Operational Impact
Hypothesis-driven Analysis
Quality Operations
Incident Management
Product Lifecycle
Trend Analysis
Stakeholder Management
Quality Assurance
Data Visualization
Strategic Intelligence

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