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Added 1 min ago
WC
(CAN) Technician - HVAC/R
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- Full-time
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IP
Supervisor
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- Full-time
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Patient Experience Manager Job in Toronto, ON
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Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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FT
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The Total Rewards Manager - USA/CAN is responsible for managing compensation governance, operations, compliance, and continuous improvement for the United States and Canada. This role…
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Manager, Sales Development Representative, Akai | Global
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The Manager, Sales Development Representative, Akai Global is responsible for leading a high-performing team of SDRs focused on generating qualified pipeline and supporting revenue growth…
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Health & Safety Coordinator - Permanent - 4337
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Article

Quality Insights Manager

1010 Raymur Avenue, Vancouver, BC, V6A 3T2, Canada

$120,000 to $140,000 CAD / year · Full-time

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Job details

Pay: $120,000 to $140,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

Quality Insights Manager

Department: Quality

Employment Type: Permanent - Full Time

Location: Vancouver

Compensation: CA$120,000 - CA$140,000 / year

Description

Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy - it requires solving challenging, meaningful problems. This is where you come in, as a Manager, Quality Insights, you'll reassess, clean up, and structure our quality insights framework into systematic, decision-driving intelligence that reduces our total cost of poor quality (COPQ).

Why We Need You:

Currently, we have quality data, but the framework needs to be standardized, connected, and made truly actionable. This role sits at the center of that transformation. You’ll connect upstream inspection data with post-market defect and customer claim data, creating a single, trusted view of quality performance that supports continuous improvement and smarter decisions.

Within the first few months, you’d reassess our current quality insights framework, standardizing defect codes and proposing a connected data model alongside our Business Intelligence & Analytics (BIA) team. In a year, you’ll be proud to say you’ve built a robust, decision-ready quality intelligence system and led root cause investigations that measurably reduced quality defects across product categories.

About the Quality team:

The Quality team operates cross-functionally, connecting upstream supply chain signals with downstream customer feedback. You will work closely with Quality Operations & Incident Management, Category Management, Business Intelligence & Analytics (BIA), Vendor Quality Teams (VQT), and Sourcing.

This is a hybrid role based at our Vancouver HQ. You’ll be in the office 3 days per week, collaborating closely with partners across the business.

**Requires flexibility to work across multiple time zones to accommodate international team members and external business partners (typically PST 5–8pm, approximately 1 day per week).

What You’ll Do

You’ll be leading a team of two Quality Insight Analysts while partnering with cross-functional leaders to drive quality improvement initiatives.

Reassess and structure the quality insights framework, defining metrics, reporting cadences, and target audiences.
Connect upstream Qarma inspection data with post-market defect reports and customer claim data for full lifecycle product visibility.
Standardize defect codes and quality taxonomy across the business to establish a clean data foundation.
Partner with BIA to build dashboards and reporting tools that make quality performance clear and actionable for leadership and Category Management.
Act as investigation quarterback for root cause analysis on major or recurring quality issues using 5 Whys, Fishbone, or DMAIC methodologies.
Formulate CAPA recommendations and collaborate with Quality Operations on follow-through and effectiveness reviews.
Track and report COPQ trends to highlight the financial impact of quality issues and improvement projects
Provide decision-ready quality intelligence and trend analysis to Category Management to inform range decisions and supplier accountability.
Manage, coach, and develop a team of Quality Insight Analysts to move beyond basic reporting into hypothesis-driven analysis.
Collaborate with VQT, Sourcing, and Operations to address systemic supplier or product defect issues.

Travel Required

May require up to 10% travel.

Who You Are

5+ years of experience in quality management, data analytics, or continuous improvement with demonstrated operational impact.
2+ years of direct team management experience.
Proven track record evaluating, restructuring, or building reporting frameworks and quality processes from scratch.
Hands-on expertise with structured root cause analysis frameworks (e.g., DMAIC, 5 Whys, Fishbone diagrams).
Skilled at translating complex, messy datasets into clear narratives and actionable insights for senior non-technical leadership.
Comfortable influencing cross-functional stakeholders without direct authority.
Proficient with BI platforms (Tableau, Power BI, etc.), data analysis tools, and inspection software (e.g., Qarma).
Strong builder mindset with high tolerance for ambiguity and pragmatic problem-solving skills.
Bachelor’s degree or college equivalent; Lean Six Sigma Green Belt or higher is preferred.
Legally able to work in Canada.
Completion of criminal background check.

Perks & Benefits

Wealth:

The salary range is $120,000 to $140,000
- Starting salary is determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity
We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus
4% RRSP matched contributions through Wealthsimple

Life:

20 days of vacation*
1 extra day off (Inclusion and Diversity Day)
6 well-being (sick) days
Hybrid work: 3 days a week in the office
Work remotely (anywhere in the world) for up to 3 weeks

Total Health:

Excellent extended health, dental and vision benefits
$1000 health/lifestyle spending account* for your total physical and mental well-being
TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments

Office Space:

The Article HQ is a converted warehouse, with an open accessible layout and no offices (even for our founders)
Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
- Standup desks can be requested too
Our kitchens are stocked with salty, sweet and healthy snacks, & all the premium coffees and teas to keep you buzzing
Onsite fitness equipment with showers and towel service
Pickleball, badminton, and table tennis matches happen, from very competitive to very casual
A dog-friendly office - well-socialized pups are welcome

Getting here:

Free street parking (first come, first serve; no reserved spots for senior leaders)
Indoor secure bike storage with change rooms and showers
20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations

Extra:

45% discount on our entire product range (15% for friends and family)

*Prorated

##INDARTICLE

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More about this job

Responsibilities

The Quality Insights Manager will structure and standardize the company's quality insights framework to reduce the total cost of poor quality. They will lead a team of analysts to connect upstream inspection data with post-market defect reports to drive actionable intelligence and continuous improvement.

Requirements

Candidates must have at least 5 years of experience in quality management or data analytics, including 2 years of direct team management. Proficiency in root cause analysis methodologies and BI platforms is required, along with a bachelor's degree or equivalent.

Skills

Quality management
Data analytics
Continuous improvement
Team management
Root cause analysis
DMAIC
5 Whys
Fishbone diagrams
Business intelligence
Tableau
Power BI
Qarma
Data modeling
Strategic planning
Cross-functional collaboration
Financial analysis

Benefits

Cash bonus
RRSP matched contributions
20 days of vacation
Inclusion and Diversity Day
6 well-being sick days
Extended health benefits
Dental benefits
Vision benefits
Health and lifestyle spending account
Mental health assistance
Virtual medical appointments
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Quality Insights
COPQ
Supply Chain
Business Intelligence
Data Analytics
Root Cause Analysis
DMAIC
5 Whys
Fishbone
CAPA
Tableau
Power BI
Qarma
Quality Taxonomy
Continuous Improvement
Lean Six Sigma
Category Management
Vendor Quality
Data Modeling
Reporting Frameworks
Operational Impact
Hypothesis-driven Analysis
Quality Operations
Incident Management
Product Lifecycle
Trend Analysis
Stakeholder Management
Quality Assurance
Data Visualization
Strategic Intelligence

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