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Added 14 mins ago
A
Customer Experience Transformation Project Manager
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
Act as a key partner between business and IT teams to implement customer-facing technologies, as well as automation and artificial intelligence solutions.
Added 28 mins ago
Senior Product Marketing Manager, IT and AI Transformation
Asana
Vancouver, BC
The Asana Product Marketing team fuels business growth and builds a brand customers love by creating campaigns and content to attract new accounts and inspire current ones to grow with us.…
Added 28 mins ago
U
Account Executive
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Concord, ON
- Full-time
At UPS, our Business Development team is the driving force behind our growth. We partner with businesses of all sizes to deliver innovative logistics solutions, helping them succeed in an…
Added 28 mins ago
U
Account Executive
UPS
Concord, ON
- Full-time
At UPS, our Business Development team is the driving force behind our growth. We partner with businesses of all sizes to deliver innovative logistics solutions, helping them succeed in an…
Added 28 mins ago
A
Senior Structural Engineer
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Halifax, NS
- $120,000 to $160,000 CAD / year
- Full-time
AECOM is seeking a motivated and skilled Senior Structural Engineer to support the design and construction of infrastructure projects within the Buildings + Places business line. This…
Added 29 mins ago
CI
Senior Maintenance Technician
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- Full-time
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Added 44 mins ago
TI
Manager
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
TekStaff's Client has a current vacancy for "Senior Manager, Customer Segments & Growth ”
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Enterprise Collections: Operational Lead - Dialer Administrator
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Toronto, ON
The Enterprise Collections Operational Lead/ Dialer Manager is responsible for the strategy, configuration, and day-to-day optimization of outbound and inbound dialer platforms primarily…
Added 44 mins ago
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Director, Strategic Business Development & Enterprise Sales
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Toronto, ON
- Full-time
As we continue to grow our presence in Canada, we are looking for a senior business development professional who can help establish Objectway as a trusted strategic partner to Canada's…
Added 59 mins ago
T
Senior Actuarial Analyst
TD
Toronto, ON
- Full-time
Communicate difficult concepts, convert information to compelling business context and advice, and influence and gain alignment across senior stakeholders.
Added 59 mins ago
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Finance Operations Analyst I
TD
Dieppe, NB
- Full-time
Understand business partner / department objectives and contribute to the achievement of performance / financial objectives by recommending appropriate action to management based on…
Added 59 mins ago
BQ
QNX Quality Manager
BlackBerry QNX
Ottawa, ON
- Full-time
We're looking for a Quality Manager or Senior Quality Manager (depending on your qualifications) to play a pivotal role in auditing, maintaining, and advancing the quality, safety, and…
Added 59 mins ago
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QNX Quality Manager
BlackBerry
Ottawa, ON
- Full-time
We're looking for a Quality Manager or Senior Quality Manager (depending on your qualifications) to play a pivotal role in auditing, maintaining, and advancing the quality, safety, and…
Added 1 hour ago
OP
Senior Manager, Sector Technology Partnership
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
ON · Ontario, Canada
- $110,638 to $155,942 CAD / year
- Full-time
…decision-making, and driving digital transformation? As the Senior Manager, Sector Technology Partnerships, you will serve as a key technology liaison between OPS IT organizations, partner…
Added 1 hour ago
S
Senior Account Executive (North America)
Source.ag
Canada
- Full-time
This role will be instrumental in expanding our regional presence, identifying and pursuing new business opportunities, and strengthening relationships with key regional stakeholders. You…
Added 1 hour ago
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Recruiter
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Drive Business Opportunities (20% Focus): Learn the B2B side by prospecting new leads, conducting outreach, and assisting with client growth strategy alongside senior leadership.
Added 1 hour ago
Partner Marketing Manager (Hybrid)
OpenTable
Toronto, ON
OpenTable is looking for a Partner Marketing Manager to turn strategic partnerships into repeatable, measurable growth for our restaurant business. Reporting to the Senior Director,…
Added 1 hour ago
A
Quality Insights Manager
Article
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
…challenging, meaningful problems. This is where you come in, as a Manager, Quality Insights, you'll reassess, clean up, and structure our quality insights framework into systematic,…
Added 1 hour ago
TA
Regional Vice President, Eastern Canada
Thorek/Scott and Partners
ON · Ontario, Canada
- Full-time
The Regional VP will serve as a senior, highly visible partner to advisors throughout the region, with accountability for driving net organic asset growth, recruiting and successfully…
Added 1 hour ago
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Interim Chief Information Security Officer
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Toronto, ON
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Build recruitment and retention plans that strengthen business and technical capability.
Added 1 hour ago
BI
Senior Program Manager – Digital Transformation
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
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Role: Senior Program Manager – Digital Transformation
Added 1 hour ago
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Senior Regional Manager, Financial Planning
TD
Barrie, ON
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Are you a seasoned industry professional and team manager, excited to take a team of high-performing financial planners to the next levels of sales and service delivery at TD Wealth? If so,…
Added 2 hours ago
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Manager, Enterprise
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Toronto, ON
- Full-time
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 2 hours ago
IC
Sales Director
ifinance Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Direct Reports: National Business Development Manager (BDM) Team
Added 2 hours ago
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Country Manager, Canada, Advanced Diagnostics
Waters Corporation
Canada
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The Country Manager, Advanced Diagnostics Canada is responsible for leading the overall Canadian Advanced Diagnostics (ADx) business, including commercial strategy, financial performance,…

Article

Quality Insights Manager

1010 Raymur Avenue, Vancouver, BC, V6A 3T2, Canada

$120,000 to $140,000 CAD / year · Full-time

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Job details

Pay: $120,000 to $140,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

Quality Insights Manager

Department: Quality

Employment Type: Permanent - Full Time

Location: Vancouver

Compensation: CA$120,000 - CA$140,000 / year

Description

Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy - it requires solving challenging, meaningful problems. This is where you come in, as a Manager, Quality Insights, you'll reassess, clean up, and structure our quality insights framework into systematic, decision-driving intelligence that reduces our total cost of poor quality (COPQ).

Why We Need You:

Currently, we have quality data, but the framework needs to be standardized, connected, and made truly actionable. This role sits at the center of that transformation. You’ll connect upstream inspection data with post-market defect and customer claim data, creating a single, trusted view of quality performance that supports continuous improvement and smarter decisions.

Within the first few months, you’d reassess our current quality insights framework, standardizing defect codes and proposing a connected data model alongside our Business Intelligence & Analytics (BIA) team. In a year, you’ll be proud to say you’ve built a robust, decision-ready quality intelligence system and led root cause investigations that measurably reduced quality defects across product categories.

About the Quality team:

The Quality team operates cross-functionally, connecting upstream supply chain signals with downstream customer feedback. You will work closely with Quality Operations & Incident Management, Category Management, Business Intelligence & Analytics (BIA), Vendor Quality Teams (VQT), and Sourcing.

This is a hybrid role based at our Vancouver HQ. You’ll be in the office 3 days per week, collaborating closely with partners across the business.

**Requires flexibility to work across multiple time zones to accommodate international team members and external business partners (typically PST 5–8pm, approximately 1 day per week).

What You’ll Do

You’ll be leading a team of two Quality Insight Analysts while partnering with cross-functional leaders to drive quality improvement initiatives.

Reassess and structure the quality insights framework, defining metrics, reporting cadences, and target audiences.
Connect upstream Qarma inspection data with post-market defect reports and customer claim data for full lifecycle product visibility.
Standardize defect codes and quality taxonomy across the business to establish a clean data foundation.
Partner with BIA to build dashboards and reporting tools that make quality performance clear and actionable for leadership and Category Management.
Act as investigation quarterback for root cause analysis on major or recurring quality issues using 5 Whys, Fishbone, or DMAIC methodologies.
Formulate CAPA recommendations and collaborate with Quality Operations on follow-through and effectiveness reviews.
Track and report COPQ trends to highlight the financial impact of quality issues and improvement projects
Provide decision-ready quality intelligence and trend analysis to Category Management to inform range decisions and supplier accountability.
Manage, coach, and develop a team of Quality Insight Analysts to move beyond basic reporting into hypothesis-driven analysis.
Collaborate with VQT, Sourcing, and Operations to address systemic supplier or product defect issues.

Travel Required

May require up to 10% travel.

Who You Are

5+ years of experience in quality management, data analytics, or continuous improvement with demonstrated operational impact.
2+ years of direct team management experience.
Proven track record evaluating, restructuring, or building reporting frameworks and quality processes from scratch.
Hands-on expertise with structured root cause analysis frameworks (e.g., DMAIC, 5 Whys, Fishbone diagrams).
Skilled at translating complex, messy datasets into clear narratives and actionable insights for senior non-technical leadership.
Comfortable influencing cross-functional stakeholders without direct authority.
Proficient with BI platforms (Tableau, Power BI, etc.), data analysis tools, and inspection software (e.g., Qarma).
Strong builder mindset with high tolerance for ambiguity and pragmatic problem-solving skills.
Bachelor’s degree or college equivalent; Lean Six Sigma Green Belt or higher is preferred.
Legally able to work in Canada.
Completion of criminal background check.

Perks & Benefits

Wealth:

The salary range is $120,000 to $140,000
- Starting salary is determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity
We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus
4% RRSP matched contributions through Wealthsimple

Life:

20 days of vacation*
1 extra day off (Inclusion and Diversity Day)
6 well-being (sick) days
Hybrid work: 3 days a week in the office
Work remotely (anywhere in the world) for up to 3 weeks

Total Health:

Excellent extended health, dental and vision benefits
$1000 health/lifestyle spending account* for your total physical and mental well-being
TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments

Office Space:

The Article HQ is a converted warehouse, with an open accessible layout and no offices (even for our founders)
Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
- Standup desks can be requested too
Our kitchens are stocked with salty, sweet and healthy snacks, & all the premium coffees and teas to keep you buzzing
Onsite fitness equipment with showers and towel service
Pickleball, badminton, and table tennis matches happen, from very competitive to very casual
A dog-friendly office - well-socialized pups are welcome

Getting here:

Free street parking (first come, first serve; no reserved spots for senior leaders)
Indoor secure bike storage with change rooms and showers
20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations

Extra:

45% discount on our entire product range (15% for friends and family)

*Prorated

##INDARTICLE

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More about this job

Responsibilities

The Quality Insights Manager will structure and standardize the company's quality insights framework to reduce the total cost of poor quality. They will lead a team of analysts to connect upstream inspection data with post-market defect reports to drive actionable intelligence and continuous improvement.

Requirements

Candidates must have at least 5 years of experience in quality management or data analytics, including 2 years of direct team management. Proficiency in root cause analysis methodologies and BI platforms is required, along with a bachelor's degree or equivalent.

Skills

Quality management
Data analytics
Continuous improvement
Team management
Root cause analysis
DMAIC
5 Whys
Fishbone diagrams
Business intelligence
Tableau
Power BI
Qarma
Data modeling
Strategic planning
Cross-functional collaboration
Financial analysis

Benefits

Cash bonus
RRSP matched contributions
20 days of vacation
Inclusion and Diversity Day
6 well-being sick days
Extended health benefits
Dental benefits
Vision benefits
Health and lifestyle spending account
Mental health assistance
Virtual medical appointments
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Quality Insights
COPQ
Supply Chain
Business Intelligence
Data Analytics
Root Cause Analysis
DMAIC
5 Whys
Fishbone
CAPA
Tableau
Power BI
Qarma
Quality Taxonomy
Continuous Improvement
Lean Six Sigma
Category Management
Vendor Quality
Data Modeling
Reporting Frameworks
Operational Impact
Hypothesis-driven Analysis
Quality Operations
Incident Management
Product Lifecycle
Trend Analysis
Stakeholder Management
Quality Assurance
Data Visualization
Strategic Intelligence

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