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Added 15 mins ago
VB
Senior Project Manager
Vaco by Highspring
Winnipeg, MB
- $80 to $100 CAD / hour
- Contract
The client is seeking an experienced IT Project Manager to manage projects throughout their entire lifecycle, from initiation and planning through execution, monitoring, control, and…
Added 15 mins ago
L
Program Manager
LTM
Mississauga, ON
- Full-time
LTM FSTI is hiring a Program Manager to lead strategic, multi-project initiatives in Canadian financial-services technology delivery. This is a high-impact opportunity for a high-potential…
Added 15 mins ago
L
Program Manager
LTM
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
LTM FSTI is hiring a Program Manager to lead strategic, multi-project initiatives in Canadian financial-services technology delivery. This is a high-impact opportunity for a high-potential…
Added 45 mins ago
M
Senior Manager, Assurance and Accounting
MNP
Penticton 1, BC
- Full-time
Make an impact with our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 1 hour ago
P
Project Leader
PTAG
Douglas, ON
- Contract
Demonstrated application of the nine project management knowledge areas: Scope, Cost, Time, Quality Assurance, Communications, Human Resources, Risk, Procurement, and Integration.
Added 1 hour ago
K
Senior Project Manager - NET
Kinectrics
Toronto, ON
- Contract
Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading…
Added 1 hour ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are central to the trust Canadians place in Loblaw Control Brands. As a Senior Quality Assurance Specialist – Strategic Initiatives, you will be a hands-on technical…
Added 1 hour ago
LC
Sr. Manager, Quality Assurance – Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are essential to the trust Canadians place in Loblaw Control Brands. The Senior Manager, Quality Assurance – Strategic Initiatives turns complex, business-critical…
Added 1 hour ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are central to the trust Canadians place in Loblaw Control Brands. As a Senior Quality Assurance Specialist – Strategic Initiatives, you will be a hands-on technical…
Added 1 hour ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are central to the trust Canadians place in Loblaw Control Brands. As a Senior Quality Assurance Specialist – Strategic Initiatives, you will be a hands-on technical…
Added 1 hour ago
NC
Manager, Emergency Planning and Business Continuity Programs
NAV CANADA
Ottawa, ON
- Full-time
Reporting to the Director, Security and Emergency Planning, the Manager, Emergency Planning and Business Continuity Programs provides portfolio leadership, strategic program direction and…
Added 1 hour ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
…customer-facing technology platforms. The Security & Technology Services Manager is responsible for technical standards, SOP development, managed service delivery, manufacturer…
Added 1 hour ago
C
Senior Methodology and Content Manager
Caseware
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
As Senior Methodology and Content Manager, you will own the methodology and content for assigned North American assurance and reporting solutions, develop it in house or procure it from…
Added 1 hour ago
KG
Manager, TMF and Earthworks Area
Kinross Gold Corporation
Red Lake, ON
- Full-time
…and development program will aim to support the vision of a quality, high-grade, open-pit mine and a longer-term, sizeable underground…
Added 1 hour ago
G
Quality Manager
Ganotec
Clarington, ON
- Full-time
As a Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 1 hour ago
EI
Senior Project Engineer
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking an experienced Senior Project Engineer – Montreal Delivery (Principal Advisor Engineering) to strengthen the Vaudreuil Program's engineering delivery capacity and support the…
Added 1 hour ago
G
Quality Manager
Ganotec
Halifax, NS
- Full-time
As a Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 2 hours ago
I
Specialist – Technical project integration
Innergex
Longueuil, QC
- Full-time
…Construction Department and provides recommendations to the Senior Director - Construction on technical, contractual, design, commissioning, and operational readiness…
Added 2 hours ago
BF
Leader de site Qualité/ Quality Site Lead
Bell Flight
Mirabel, QC
- Full-time
Participer activement au lancement et au développement de nouveaux produits et/ou programmes afin d’assurer la mise en place des plus hauts standards d’assurance qualité.
Added 2 hours ago
SC
Supervisor Central Administration
Sydney Credit Union
Sydney, NS
- Full-time
Report monthly to the Senior Manager, Finance & Operations on volumes, turnaround, quality, exceptions, and registered products compliance.
Added 2 hours ago
J
Municipal Roadways Engineer
Jacobs
Burnaby, BC
- $135,000 to $175,000 USD / year
- Full-time
We are seeking a Senior Municipal Roadways Engineer / Project Manager to lead the planning, design, and delivery of roadway, transportation, and bus transit infrastructure projects across…
Added 3 hours ago
BC
Program Handover Manager
Bechtel Corporation
Toronto, ON
- Full-time
Works with the Program Technical Director, Program Assurance Manager, Program Integration Manager, and Program Testing and Commissioning Manager to implement and monitor technical progress…
Added 3 hours ago
L
Manager, Retail Design Development
lululemon
Vancouver, BC
- Full-time
The Manager, Retail Design Development leads technical design excellence within lululemon's Store Design organization, ensuring retail concepts are translated into high-quality, buildable,…
Added 3 hours ago
Lead Maintenance Technician (ON)
Concert Properties Ltd.
Toronto, ON
…give special instructions to maintenance personnel and provide assurance that the pre-requisite for high-quality maintenance is maintained in accordance with those established by managing…
Added 3 hours ago
TI
Mapping Technician
Teranet Inc.
Toronto, ON
- Full-time
Teranet is currently looking for a Mapping Technician. Reporting to the Senior Manager, Cadastre Maintenance in Registries and Property Solutions, the Mapping Technician will provide map…

Article

Quality Insights Manager

1010 Raymur Avenue, Vancouver, BC, V6A 3T2, Canada

$120,000 to $140,000 CAD / year · Full-time

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Job details

Pay: $120,000 to $140,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

Quality Insights Manager

Department: Quality

Employment Type: Permanent - Full Time

Location: Vancouver

Compensation: CA$120,000 - CA$140,000 / year

Description

Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy - it requires solving challenging, meaningful problems. This is where you come in, as a Manager, Quality Insights, you'll reassess, clean up, and structure our quality insights framework into systematic, decision-driving intelligence that reduces our total cost of poor quality (COPQ).

Why We Need You:

Currently, we have quality data, but the framework needs to be standardized, connected, and made truly actionable. This role sits at the center of that transformation. You’ll connect upstream inspection data with post-market defect and customer claim data, creating a single, trusted view of quality performance that supports continuous improvement and smarter decisions.

Within the first few months, you’d reassess our current quality insights framework, standardizing defect codes and proposing a connected data model alongside our Business Intelligence & Analytics (BIA) team. In a year, you’ll be proud to say you’ve built a robust, decision-ready quality intelligence system and led root cause investigations that measurably reduced quality defects across product categories.

About the Quality team:

The Quality team operates cross-functionally, connecting upstream supply chain signals with downstream customer feedback. You will work closely with Quality Operations & Incident Management, Category Management, Business Intelligence & Analytics (BIA), Vendor Quality Teams (VQT), and Sourcing.

This is a hybrid role based at our Vancouver HQ. You’ll be in the office 3 days per week, collaborating closely with partners across the business.

**Requires flexibility to work across multiple time zones to accommodate international team members and external business partners (typically PST 5–8pm, approximately 1 day per week).

What You’ll Do

You’ll be leading a team of two Quality Insight Analysts while partnering with cross-functional leaders to drive quality improvement initiatives.

Reassess and structure the quality insights framework, defining metrics, reporting cadences, and target audiences.
Connect upstream Qarma inspection data with post-market defect reports and customer claim data for full lifecycle product visibility.
Standardize defect codes and quality taxonomy across the business to establish a clean data foundation.
Partner with BIA to build dashboards and reporting tools that make quality performance clear and actionable for leadership and Category Management.
Act as investigation quarterback for root cause analysis on major or recurring quality issues using 5 Whys, Fishbone, or DMAIC methodologies.
Formulate CAPA recommendations and collaborate with Quality Operations on follow-through and effectiveness reviews.
Track and report COPQ trends to highlight the financial impact of quality issues and improvement projects
Provide decision-ready quality intelligence and trend analysis to Category Management to inform range decisions and supplier accountability.
Manage, coach, and develop a team of Quality Insight Analysts to move beyond basic reporting into hypothesis-driven analysis.
Collaborate with VQT, Sourcing, and Operations to address systemic supplier or product defect issues.

Travel Required

May require up to 10% travel.

Who You Are

5+ years of experience in quality management, data analytics, or continuous improvement with demonstrated operational impact.
2+ years of direct team management experience.
Proven track record evaluating, restructuring, or building reporting frameworks and quality processes from scratch.
Hands-on expertise with structured root cause analysis frameworks (e.g., DMAIC, 5 Whys, Fishbone diagrams).
Skilled at translating complex, messy datasets into clear narratives and actionable insights for senior non-technical leadership.
Comfortable influencing cross-functional stakeholders without direct authority.
Proficient with BI platforms (Tableau, Power BI, etc.), data analysis tools, and inspection software (e.g., Qarma).
Strong builder mindset with high tolerance for ambiguity and pragmatic problem-solving skills.
Bachelor’s degree or college equivalent; Lean Six Sigma Green Belt or higher is preferred.
Legally able to work in Canada.
Completion of criminal background check.

Perks & Benefits

Wealth:

The salary range is $120,000 to $140,000
- Starting salary is determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity
We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus
4% RRSP matched contributions through Wealthsimple

Life:

20 days of vacation*
1 extra day off (Inclusion and Diversity Day)
6 well-being (sick) days
Hybrid work: 3 days a week in the office
Work remotely (anywhere in the world) for up to 3 weeks

Total Health:

Excellent extended health, dental and vision benefits
$1000 health/lifestyle spending account* for your total physical and mental well-being
TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments

Office Space:

The Article HQ is a converted warehouse, with an open accessible layout and no offices (even for our founders)
Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
- Standup desks can be requested too
Our kitchens are stocked with salty, sweet and healthy snacks, & all the premium coffees and teas to keep you buzzing
Onsite fitness equipment with showers and towel service
Pickleball, badminton, and table tennis matches happen, from very competitive to very casual
A dog-friendly office - well-socialized pups are welcome

Getting here:

Free street parking (first come, first serve; no reserved spots for senior leaders)
Indoor secure bike storage with change rooms and showers
20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations

Extra:

45% discount on our entire product range (15% for friends and family)

*Prorated

##INDARTICLE

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More about this job

Responsibilities

The Quality Insights Manager will structure and standardize the company's quality insights framework to reduce the total cost of poor quality. They will lead a team of analysts to connect upstream inspection data with post-market defect reports to drive actionable intelligence and continuous improvement.

Requirements

Candidates must have at least 5 years of experience in quality management or data analytics, including 2 years of direct team management. Proficiency in root cause analysis methodologies and BI platforms is required, along with a bachelor's degree or equivalent.

Skills

Quality management
Data analytics
Continuous improvement
Team management
Root cause analysis
DMAIC
5 Whys
Fishbone diagrams
Business intelligence
Tableau
Power BI
Qarma
Data modeling
Strategic planning
Cross-functional collaboration
Financial analysis

Benefits

Cash bonus
RRSP matched contributions
20 days of vacation
Inclusion and Diversity Day
6 well-being sick days
Extended health benefits
Dental benefits
Vision benefits
Health and lifestyle spending account
Mental health assistance
Virtual medical appointments
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Quality Insights
COPQ
Supply Chain
Business Intelligence
Data Analytics
Root Cause Analysis
DMAIC
5 Whys
Fishbone
CAPA
Tableau
Power BI
Qarma
Quality Taxonomy
Continuous Improvement
Lean Six Sigma
Category Management
Vendor Quality
Data Modeling
Reporting Frameworks
Operational Impact
Hypothesis-driven Analysis
Quality Operations
Incident Management
Product Lifecycle
Trend Analysis
Stakeholder Management
Quality Assurance
Data Visualization
Strategic Intelligence

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